Bob Mariano Chrysler, Jeep, Dodge, Inc.

I leased a Jeep Wrangler 4xe through them in November 2021. I put over $6,000 down and pay $439.00 a month. I put down that money because I planned on buying it out after the lease was over. I received notices in the mail about recall work that was needed. I called the dealership and made an appointment for March 9. When I picked up my vehicle that same day, they stated that everything was fixed. By the time I had gone home that day, the check engine light was on.

I called the dealership again to make another appointment. It was scheduled for March 17. At this time, they told me that I would need certain parts and that they were backordered indefinitely, but that my car was safe to drive and they would call when they got the parts. I called Jeep and complained because my heat wasn't working, and they knew that when giving my vehicle back. The dealership said that I would just need to start my car earlier, that it would waste more gas but the engine would heat the cab. Mysteriously, they received the part after Jeep contacted them shortly after, about 2-3 weeks later, and it was fixed.

In May, my check engine light and an electrical service light came on. I called and dropped it off on May 31, where they called and told me that they didn't know what was wrong and that they were talking to Chrysler about it, but that I could pick it up for now. But if I did, they would have to start the process with Chrysler all over again the next time, so I asked for a loaner, which they denied, saying that they didn't have any available. I went to pick up my Jeep and spoke with the manager, who gave me a car to use and told me that he would get me out of my lease because the car kept having the same problem.

Another manager contacted me through text and tried to get me into a used vehicle on their lot for the same monthly payment I was paying for my Jeep, but not a Jeep at all, and older than my Jeep was. Also, the texts were very condescending. The service department called me after a month of my Jeep being there and told me that it was ready for pickup. I went and got it, and when I turned it on, the lights were still on. They kept my car, where it's still there now. They called again on July 5 to pick it up, as they couldn't figure out what was wrong because the lights weren't on. He then called an hour later stating that the lights came on while getting gas and that they are going to try and find out what is wrong with it. They still have it after a month and a week so far. I still pay $439 a month for it. The service guy said he has been driving it every day, so he's also putting miles on it.