Bob Moore Auto Group Inc.

Ms. [redacted]'s title and paperwork needed to tag the vehicle was sent to her on 1/23/2016 priority mail.  We agree we should pay for any late fees associated with this process. Ms. [redacted] just needs to email or fax us a copy of her receipt of the late fees and we will issue a check to her and...

send to her overnight mail.  We did have the title to this vehicle when it was sold to Ms. [redacted].  We paid off that vehicle from a previous trade in and the delay was in receiving the lien release from the lender.  We understand this is nor Ms. [redacted]'s fault nor should it impact her.  Unfortunately, we do run into this when it takes longer for some banks to issue lien releases.  We apologize for this inconvenience and certainly did not mean any harm on this transaction.  If you need further assistance, please call our corporate officer at 405-605-2363.

We have contacted the customer and believe the issue has been resolved to the customer's full satisfaction.

Initial Business Response /* (1000, 10, 2016/02/11) */
This claim was handled and we took vehicle back from customer. He is satisfied with the transaction.

Initial Business Response /* (1000, 15, 2015/11/04) */
[redacted]Document Attached[redacted]
Please find attached our response to the attorney general complaint which is the same as this complaint.

Final Consumer Response /* (2000, 6, 2015/10/09) */
We came to an agreement that was satisfactory.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Bob Moorehas denied Mr. [redacted] claims since the summer of 2016.  Bob Moore has let Mr. [redacted] know it will no longer tolerate what it believes are unfair and defamatory accusations.  Bob Moore has turned this over to our attorney and he will handle all further...

communication with Mr. [redacted].

After reviewing the details for this customer's file, we reached out to the customer and determined the address listed in the deal paperwork was incorrect. We reissued payment to the correct address. We believe this issue has been resolved to the customer's full satisfaction.

We have a new general manager whom will contact Ms. [redacted] regarding her paint issues on 1/23/2017.  We believe we will be able to help her resolve this now.

Our general manager called this customer.  This vehicle is in service at another one of our dealerships.  We will work with the customer to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The consumer purchased their vehicle on 11/8/17. USPS delivery confirmation shows the title was delivered to the consumer's designated address on 11/18/17. We were notified by the consumer in January 2018 that they did not receive their title. Certified copies were delivered to the consumer's...

designated address on 1/6/18. In February, the consumer notified us that they were attempting to register the vehicle and obtain a tribal tag and the certified copies would not be accepted. A duplicate title has been ordered and dealership management will work with the consumer to determine if a resolution can be reached.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me but I think it is the most they are going to do about it so I will allow you to close the case.
Sincerely,
[redacted]

After reviewing the information related to the customer’s complaint, we have determined that the terms of the extended warranty were clearly identified in the contract that the customer signed. The customer’s warranty has expired. We believe we have met the requirements of the contract.

Complaint: [redacted]
I am rejecting this response because: There is no normal wear and tear on a door handle that has been replaced by Bob Moore. the part for the door handle was broken by Bob Moore when replacing the old part. The mirror was not acting funny, before Bob Moore Collision removed that door panel. 105000 miles has no bearing on electrical parts. When I left, Bob Moore Colli. My EE told me to show him that they were responsible, and he would take care of it. I took care of it(the repairs). when I brought the bill and the broken parts back, he tells me he can't charge the Insurance Co. I told him, he shouldn't. Because his people didn't know how to remove a door panel and disconnect the switches correctly. I asked for a manager,and no manager called me. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/06/15) */
Mr. [redacted] brought is truck in for repair. We explained that for engine work we would need it several weeks. We also needed an authorization from the extended warranty company. Mr. [redacted] because upset with our time frame and said that it was...

taking too long. He pulled his vehicle from our shop and took it somewhere else.
We believe that we did everything we could to try to get this car repaired. We were very busy at the time and we always try to finish all the work timely.
We did offer to help get a rental car approved for Mr. [redacted] but he declined due to needing a truck for his work.
It is unfortunate that Mr. [redacted] is unsatisfied but we do not believe we owe him anything. He took his car to another dealership for repairs.

Initial Business Response /* (1000, 5, 2015/09/15) */
Our General Manager spoke with Mr. [redacted] on 9/14/15. We assured him that we would pay for the part that has failed if not covered by warranty just like we promised. He agreed and seemed fine with this resolution. We consider this matter...

closed.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Unfortanely, there is nothing else we can do to help resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]