Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This doctor talks about [redacted] glasses but that is not my complaintI gave him my own frames to have a new prescription put inIn his response he indicated that gave himself time to locate the glasses the day we went to his office but he did nothing themHe said maybe he threw them out! The fact is he didn't find them and I never said I didn't want themHe talks about addresses and other glasses but not about the issue of where my glasses areI feel he needs to locate the glasses Regards, [redacted] ***
This patient had already made a complaint to the Board of Optometry and they dismissed this complaint. Mr [redacted] was in my office at the end of June 2014 and not in October as stated. I will need some more time to get together all the information that I gather and presented to the Board of...
Optometry. I am terribly sorry for this delay. I will get back to you as soon as possible
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This doctor talks about [redacted] glasses but that is not my complaint. I gave him my own frames to have a new prescription put in. In his response he indicated that gave himself time to locate the glasses the day we went to his office but he did nothing them. He said maybe he threw them out! The fact is he didn't find them and I never said I didn't want them. He talks about addresses and other glasses but not about the issue of where my glasses are. I feel he needs to locate the glasses.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This patient came to my office in June, 2014 not October as he said. In the past, he has used a Watertown address as his home address but on the [redacted] site, he listed as a Dorchester resident. He is on [redacted] having full [redacted] Benefits. I gave this gentleman a full eye examination and has [redacted] eyeglasses made up for him as requested by the patient. At the time of this visit, he gave me a pair of eyeglasses that he wanted made up with single vision lenses with tint. Balance due was 150.00. My office called the patient twice in July, once in early August with no response from the patient. Late in August, the [redacted] eyeglasses came in, patient was called and the [redacted] eyeglasses were picked up. I do know if he personally picked them up or he has a female friend in Watertown who might have them picked them up. The frame that he left was not picked up. We called him in September and spoke directly with the patient. he had promised to pick them up on Thursday which was in two days. He never picked them up nor called us. We continued to call him in Sept. October and November with No response from him. In late October , my office started calling all patients who jobs (eyeglasses or contacts lenses) with us telling the patient we were closing our Newton office in early December and we offered free shipping on any materials once paid. In reality , we agreed to send out patients eyeglasses and or contacts with only a promise of payment. On Thursday in February 2015, the patient and his female friend from Watertown called our emergency number looking for his eyeglasses. I agreed to meet them at the office despite being my day off. They called about noontime and I told them I would be down in one and a half hours. I wanted to leave myself time to locate his eyeglasses. The patient stated that his [redacted] glasses that he picked up in August had completely fallen apart. We rarely if ever have someone complain that their [redacted] eye glasses had fallen apart. Usually, if anything, they are lost.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This doctor talks about [redacted] glasses but that is not my complaintI gave him my own frames to have a new prescription put inIn his response he indicated that gave himself time to locate the glasses the day we went to his office but he did nothing themHe said maybe he threw them out! The fact is he didn't find them and I never said I didn't want themHe talks about addresses and other glasses but not about the issue of where my glasses areI feel he needs to locate the glasses Regards, [redacted] ***
This patient had already made a complaint to the Board of Optometry and they dismissed this complaint. Mr [redacted] was in my office at the end of June 2014 and not in October as stated. I will need some more time to get together all the information that I gather and presented to the Board of...
Optometry. I am terribly sorry for this delay. I will get back to you as soon as possible
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This doctor talks about [redacted] glasses but that is not my complaint. I gave him my own frames to have a new prescription put in. In his response he indicated that gave himself time to locate the glasses the day we went to his office but he did nothing them. He said maybe he threw them out! The fact is he didn't find them and I never said I didn't want them. He talks about addresses and other glasses but not about the issue of where my glasses are. I feel he needs to locate the glasses.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
This patient came to my office in June, 2014 not October as he said. In the past, he has used a Watertown address as his home address but on the [redacted] site, he listed as a Dorchester resident. He is on [redacted] having full [redacted] Benefits. I gave this gentleman a full eye examination and has [redacted] eyeglasses made up for him as requested by the patient. At the time of this visit, he gave me a pair of eyeglasses that he wanted made up with single vision lenses with tint. Balance due was 150.00. My office called the patient twice in July, once in early August with no response from the patient. Late in August, the [redacted] eyeglasses came in, patient was called and the [redacted] eyeglasses were picked up. I do know if he personally picked them up or he has a female friend in Watertown who might have them picked them up. The frame that he left was not picked up. We called him in September and spoke directly with the patient. he had promised to pick them up on Thursday which was in two days. He never picked them up nor called us. We continued to call him in Sept. October and November with No response from him. In late October , my office started calling all patients who jobs (eyeglasses or contacts lenses) with us telling the patient we were closing our Newton office in early December and we offered free shipping on any materials once paid. In reality , we agreed to send out patients eyeglasses and or contacts with only a promise of payment. On Thursday in February 2015, the patient and his female friend from Watertown called our emergency number looking for his eyeglasses. I agreed to meet them at the office despite being my day off. They called about noontime and I told them I would be down in one and a half hours. I wanted to leave myself time to locate his eyeglasses. The patient stated that his [redacted] glasses that he picked up in August had completely fallen apart. We rarely if ever have someone complain that their [redacted] eye glasses had fallen apart. Usually, if anything, they are lost.