Initial Business Response / [redacted] (1000, 5, 2014/03/18) */ We sold this Chrysler Town and Country on February 3, AS/ISout of factory warrantyPrior to the sale, on Jan27, it passed our safety and emissions inspection and had been test driven by different dealership employees and performed fineThe customer, [redacted] ***, has sent us a copy of his bill as he took it to be checked over and repaired on March 12, That is well over a month and over miles, thus it seems clear that the problem didn't exist on Feb3, Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue happened too frequently for dealer to not know about the problemSelling a car AS/IS is fine as long as you disclose all problems to the buyerDealer withheld this information from the buyer at time of purchase Final Business Response / [redacted] (4000, 9, 2014/03/25) */ We sold this Chrysler Town and Country on February 3, AS/IS out of factory warrantyPrior to the sale, on Jan27, it passed our safety and emissions inspection and had been test driven by different dealership employees and performed fineThe customer has sent us a copy of his bill as he took it to be checked over and repaired on March 12, That is well over a month and over miles, thus it seems clear that the problem didn't exist on Feb3,
Initial Business Response /* (1000, 5, 2015/12/14) */
After careful review of the customer's service file, we found no relationship between the minor recall work we performed and his current or past repair issues
The customer requested that we put in a new "wiring samatic"I'm not sure
what he means by thatA wiring schematic is basically a map of the wiring harness that identifies electrical components in a circuit
Regardless of what he meant by that, we do not feel the customer is entitled to any restitution from the dealership
Initial Business Response /* (1000, 5, 2014/03/18) */
We sold this 2010 Chrysler Town and Country on February 3, 2014 AS/ISout of factory warranty. Prior to the sale, on Jan. 27, 2014 it passed our safety and emissions inspection and had been test driven by 2 different dealership employees...
and performed fine. The customer, [redacted], has sent us a copy of his bill as he took it to be checked over and repaired on March 12, 2014. That is well over a month and over 1000 miles, thus it seems clear that the problem didn't exist on Feb. 3, 2014.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue happened too frequently for dealer to not know about the problem. Selling a car AS/IS is fine as long as you disclose all problems to the buyer. Dealer withheld this information from the buyer at time of purchase.
Final Business Response /* (4000, 9, 2014/03/25) */
We sold this 2010 Chrysler Town and Country on February 3, 2014 AS/IS out of factory warranty. Prior to the sale, on Jan. 27, 2014 it passed our safety and emissions inspection and had been test driven by 2 different dealership employees and performed fine. The customer has sent us a copy of his bill as he took it to be checked over and repaired on March 12, 2014. That is well over a month and over 1000 miles, thus it seems clear that the problem didn't exist on Feb. 3, 2014.
Initial Business Response / [redacted] (1000, 5, 2014/03/18) */ We sold this Chrysler Town and Country on February 3, AS/ISout of factory warrantyPrior to the sale, on Jan27, it passed our safety and emissions inspection and had been test driven by different dealership employees and performed fineThe customer, [redacted] ***, has sent us a copy of his bill as he took it to be checked over and repaired on March 12, That is well over a month and over miles, thus it seems clear that the problem didn't exist on Feb3, Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue happened too frequently for dealer to not know about the problemSelling a car AS/IS is fine as long as you disclose all problems to the buyerDealer withheld this information from the buyer at time of purchase Final Business Response / [redacted] (4000, 9, 2014/03/25) */ We sold this Chrysler Town and Country on February 3, AS/IS out of factory warrantyPrior to the sale, on Jan27, it passed our safety and emissions inspection and had been test driven by different dealership employees and performed fineThe customer has sent us a copy of his bill as he took it to be checked over and repaired on March 12, That is well over a month and over miles, thus it seems clear that the problem didn't exist on Feb3,
Initial Business Response /* (1000, 5, 2015/12/14) */
After careful review of the customer's service file, we found no relationship between the minor recall work we performed and his current or past repair issues
The customer requested that we put in a new "wiring samatic"I'm not sure
what he means by thatA wiring schematic is basically a map of the wiring harness that identifies electrical components in a circuit
Regardless of what he meant by that, we do not feel the customer is entitled to any restitution from the dealership
Initial Business Response /* (1000, 5, 2014/03/18) */
We sold this 2010 Chrysler Town and Country on February 3, 2014 AS/ISout of factory warranty. Prior to the sale, on Jan. 27, 2014 it passed our safety and emissions inspection and had been test driven by 2 different dealership employees...
and performed fine. The customer, [redacted], has sent us a copy of his bill as he took it to be checked over and repaired on March 12, 2014. That is well over a month and over 1000 miles, thus it seems clear that the problem didn't exist on Feb. 3, 2014.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue happened too frequently for dealer to not know about the problem. Selling a car AS/IS is fine as long as you disclose all problems to the buyer. Dealer withheld this information from the buyer at time of purchase.
Final Business Response /* (4000, 9, 2014/03/25) */
We sold this 2010 Chrysler Town and Country on February 3, 2014 AS/IS out of factory warranty. Prior to the sale, on Jan. 27, 2014 it passed our safety and emissions inspection and had been test driven by 2 different dealership employees and performed fine. The customer has sent us a copy of his bill as he took it to be checked over and repaired on March 12, 2014. That is well over a month and over 1000 miles, thus it seems clear that the problem didn't exist on Feb. 3, 2014.