Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The dealership finally called me back on January I returned their call on January and they told me I would have to replace the Heater Core to resolve the issueI told them that I had fixed the issue myself and told them what I had done to resolve the issueThe person I spoke to told me that was not a "normal" way to resolve the problemI told them that as I was having no problems until I brought it to them, that they must have inadvertently done something that caused the issueThey disagreed of course and told me they stand behind their diagnostics 100%.As I have repaired the problem myself, I guess there is nothing else I can expect the dealership to do Regards, Thomas P [redacted]
In response to the letter received via mail regarding a complaint submitted on 1/9/2015, please accept this as my initial reply within the requested day window I'm respectfully requesting an extension of time before we can commit to, or deny a resolution to the stated request for an additional repairThe service manager states that the problem doesn't directly relate to the new heater core issues, and that it could very well be a coincidence as stated in the customer's letter With that said we pride ourselves in making sure that our customers are properly cared for, and receive the best quality service to a level that they are completely satisfied withMy experience tells me that direct communication with the customer via a meeting with myself and our service manager, can typically reach a point of resolveIn short, I simply need more information to make any concession at this timeRandy W [redacted] Sales Manager Bob Poynter Ford (812)522-rw***@bobpovnter.com
In response to the letter received via mail regarding a complaint submitted on 1/9/2015, please accept this as my initial reply within the requested 5 day...
window.
I'm respectfully requesting an extension of time before we can commit to, or deny a resolution to the stated request for an additional repair. The service manager states that the problem doesn't directly relate to the new heater core issues, and that it could very well be a coincidence as stated in the customer's letter.
With that said we pride ourselves in making sure that our customers are properly cared for, and receive the best quality service to a level that they are completely satisfied with. My experience tells me that direct communication with the customer via a meeting with myself and our service manager, can typically reach a point of resolve. In short, I simply need more information to make any concession at this time.
Randy W[redacted] Sales Manager Bob Poynter Ford (812)522-2040 rw[redacted]@bobpovnter.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The dealership finally called me back on January 20. I returned their call on January 21 and they told me I would have to replace the Heater Core to resolve the issue. I told them that I had fixed the issue myself and told them what I had done to resolve the issue. The person I spoke to told me that was not a "normal" way to resolve the problem. I told them that as I was having no problems until I brought it to them, that they must have inadvertently done something that caused the issue. They disagreed of course and told me they stand behind their diagnostics 100%.As I have repaired the problem myself, I guess there is nothing else I can expect the dealership to do.
Regards,
Thomas P[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The dealership finally called me back on January I returned their call on January and they told me I would have to replace the Heater Core to resolve the issueI told them that I had fixed the issue myself and told them what I had done to resolve the issueThe person I spoke to told me that was not a "normal" way to resolve the problemI told them that as I was having no problems until I brought it to them, that they must have inadvertently done something that caused the issueThey disagreed of course and told me they stand behind their diagnostics 100%.As I have repaired the problem myself, I guess there is nothing else I can expect the dealership to do Regards, Thomas P [redacted]
In response to the letter received via mail regarding a complaint submitted on 1/9/2015, please accept this as my initial reply within the requested day window I'm respectfully requesting an extension of time before we can commit to, or deny a resolution to the stated request for an additional repairThe service manager states that the problem doesn't directly relate to the new heater core issues, and that it could very well be a coincidence as stated in the customer's letter With that said we pride ourselves in making sure that our customers are properly cared for, and receive the best quality service to a level that they are completely satisfied withMy experience tells me that direct communication with the customer via a meeting with myself and our service manager, can typically reach a point of resolveIn short, I simply need more information to make any concession at this timeRandy W [redacted] Sales Manager Bob Poynter Ford (812)522-rw***@bobpovnter.com
In response to the letter received via mail regarding a complaint submitted on 1/9/2015, please accept this as my initial reply within the requested 5 day...
window.
I'm respectfully requesting an extension of time before we can commit to, or deny a resolution to the stated request for an additional repair. The service manager states that the problem doesn't directly relate to the new heater core issues, and that it could very well be a coincidence as stated in the customer's letter.
With that said we pride ourselves in making sure that our customers are properly cared for, and receive the best quality service to a level that they are completely satisfied with. My experience tells me that direct communication with the customer via a meeting with myself and our service manager, can typically reach a point of resolve. In short, I simply need more information to make any concession at this time.
Randy W[redacted] Sales Manager Bob Poynter Ford (812)522-2040 rw[redacted]@bobpovnter.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The dealership finally called me back on January 20. I returned their call on January 21 and they told me I would have to replace the Heater Core to resolve the issue. I told them that I had fixed the issue myself and told them what I had done to resolve the issue. The person I spoke to told me that was not a "normal" way to resolve the problem. I told them that as I was having no problems until I brought it to them, that they must have inadvertently done something that caused the issue. They disagreed of course and told me they stand behind their diagnostics 100%.As I have repaired the problem myself, I guess there is nothing else I can expect the dealership to do.
Regards,
Thomas P[redacted]