Bob Price Chevrolet Buick GMC

Hi [redacted] , I have read through your email and want to go over a few things just to clarify what we do when a problem like the one you had comes into our service departmentWe actually have a diagnostic tool that connects to your vehicleThe tool will give us a specific code as to what the problem isThe code directed us to the throttle body as the problemI did attach a document from GM that explains the procedures to follow when the code refers to the throttle bodyThe throttle body did have the issues explained in the procedures guideGM tells us that replacement is required when we run into a problem like the one you had I understand how you feel when paying this kind of money out only to find that another problem needs to be fixed as wellAfter we completed the repair we rechecked the system with our tool and no other codes came upI assure you that we do not take advantage of anyone that comes to our dealership in any wayOur goal is to do the best job we can to take care of our clientsAl is off today and will be back on MondayI am going to get with him and call youThank you for your patience and if you have a question about the documents please call me."Hi [redacted] , you can see our response and as a courtesy we will deduct 20% off her bill."Regards [redacted] ***c [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will accept a 20% refund of my total charges.
Regards,
*** ***

Hi [redacted],    I have read through your email and want to go over a few things just to clarify what we do when a problem like the one you had comes into our service department. We actually have a diagnostic tool that connects to your vehicle. The tool will give us a specific code as to...

what the problem is. The code directed us to the throttle body as the problem. I did attach a document from GM that explains the procedures to follow when the code refers to the throttle body. The throttle body did have the issues explained in the procedures guide. GM tells us that replacement is required when we run into a problem like the one you had.   I understand how you feel when paying this kind of money out only to find that another problem needs to be fixed as well. After we completed the repair we rechecked the system with our tool and no other codes came up. I assure you that we do not take advantage of anyone that comes to our dealership in any way. Our goal is to do the best job we can to take care of our clients. Al is off today and will be back on Monday. I am going to get with him and call you. Thank you for your patience and if you have a question about the documents please call me."Hi [redacted], you can see our response and as a courtesy we will deduct 20% off her bill."Regards[redacted]c [redacted]