Bob Rhodes Heating & A/C, Inc Reviews (1)
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Bob Rhodes Heating & A/C, Inc Rating
Description: Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Air Conditioning Contractors & Systems, Heating Contractors
Address: 111 N Volland St, Clovis, Washington, United States, 93613-0552
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Review: After requesting a service call for my heating unit was made, [redacted] sent out repair personnel that were not qualified and/or knowledgeable about the type of unit I described to the receptionist. The service call consisted of them unplugging/restarting the unit, which my husband and I already did earlier in the week. After admitting to me that they did not know anything about the type of unit I had their plan was to send the correct person out the next day. I was not going to be able to wait for them another 4 hours, so I called to cancel the additional call. My brother in law came two days later and got the unit to work with heat.
[redacted] denies that some of their personnel aren't cross trained and is insisting that we pay for them to come and do nothing about servicing my unit.Desired Settlement: I should not be made responsible for the lack of expertise in the message taking of the receptionist and the lack of training in the service technicians for this company.
Business
Response:
This was our mistake. We have credited their account the full amount.
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,