Bob Ridings Lincoln Inc.

*** *** purchased a Navigator from us in early December 2016. We were 100% transparent with him about our vehicle being an "As-Is" sale, just as his trade in to us was as is. I've attached the Federal Buyer's Guide he signed which clearly states "As-Warranty". In
addition the Federal Buyers Guide we also completed an internal document (WE OWE) to ensure full transparency about the "As-IS" status of the vehicle sale terms. Mr *** not only signed that document but as you can see he wrote in nothing else was owed "to Bob Ridings or to *** and Susan ***". Jason Grischow Owner / GM Bob Ridings Decatur Ph# (217) 877-Fax # (217) 877-BobRidingsDecatur.com

Initial Business Response /* (1000, 10, 2015/11/16) */
Per our conversation,
Upon receipt of the Revdex.com letter I received from you, I attempted to contact [redacted] three times via phone. The first two I left messages asking for a return call (11/3/15 @ 12:06 P.M. and 11/4/15 @ 3:51 P.M.) And the most...

recent time was this past Monday 11/9/15 when we did connect. [redacted]a and I talked multiple times via phone and text over the following few days and then on this past Wednesday 11/11/15 we finalized a transaction and she purchased a 2012 F-150. Thank you for notifying us of her concern and I'm confident that now the issue has been fully resolved.
Please contact me if any further information is needed.
Sincerely,
[redacted]
General Manager
Bob Ridings Decatur
[redacted] Cell
[redacted] Bus.

I'm in contact with this customer to assist in her gap insurance claim.  I've advised her we aren't the company who handles that, however, would assist as much as we can.  In reference to her other concern I explained to the customer in full transparency our process and specifically...

her purchase transaction.    Jason Grischow Owner / GM Bob Ridings Decatur Ph#    (217) 877-3102 Fax # (217) 877-3183 BobRidingsDecatur.com