Bob Rineer Builders, Inc.

I feel the best way to show that we are trying to make this matter right is to forward you all the e-mails I have sent ***We are waiting to hear from him what he wants us to do. Thank you,Donna RineerBob Rineer Builders, Inc.---------- Forwarded message
----------From: DONNA RINEER Date: Thu, Apr 21, at 1:PMSubject: RE: ApologiesTo: *** *** ***,That is fineWe will wait to hear from you.Thank you,DonnaBob Rineer builders, Inc.On Apr 21, 1:PM, "***, ***" wrote:Hi Donna, *** and I discussed this last night, and we both feel it would be in our best interest to have an impartial, third-party contractor take a look at the roof, and give us an assessment on what is wrong, particularly the gaps where we can see light coming through from inside the attic, and the best way to fix it I am also going to take the time this weekend to carefully inspect all exposed wood from within the attic to make sure there are no other areas of rotten wood, and I would like to look closely at the other corners and edges from the outside. As soon as I can do these things, I will get back to you Hopefully by the end of next week. I appreciate your patience and understanding. *** ***Team Lead - CCP*** ***N.EDistribution Center###-###-####***.***@*** From: DONNA RINEER [mailto:***] Sent: Wednesday, April 20, 11:AMTo: ***, ***Subject: RE: Apologies Thank you!On Apr 20, 11:AM, "***, ***" wrote:Hi Donna, *** and I will look over this tonight I will get back to you tomorrow. Thanks, *** ***Team Lead - CCP*** ***N.EDistribution Center###-###-####***.***@*** From: DONNA RINEER [mailto:***] Sent: Wednesday, April 20, 10:AMTo: ***, ***; *** *** (***@***); ***Subject: Re: Apologies *** and ***, Please review this quoteI really hope this will help mend thisAs I said before I am very sorry this happened.Thank you,DonnaBob Rineer Builders, Inc. On Mon, Apr 18, at 4:PM, ***, *** wrote:Hi Donna, Thank you for your quick replies and your concern Please take the time that you need to create the agreement, and forward it to me at your convenience *** and I will read the agreement and respond shortly after. Family is important, more important than everything else *** and I have grandkids too We do understand. Thank you again I really hope this will never again be something I have to do I do not like this at all. *** ***Team Lead - CCP*** ***N.EDistribution Center###-###-####***.***@*** From: DONNA RINEER [mailto:***] Sent: Monday, April 18, 4:PMTo: ***, ***Cc: *** *** (r***@***); ***[email protected]: Re: Apologies ***,It WILL be made rightNo matter what it takesI will talk with Bob and write something up for you to reviewThank you for giving us a chance to make this rightIt might take me a day or two to get it written up, but review it and please let me know, this is what you would like doneI will really try to get it to you tomorrow, but I have my grandchildren and sometimes it is hard to get anything done when I am watching themThey are 4,3,and It keeps me hoping.Thank you,Donna On Mon, Apr 18, at 2:PM, ***, *** wrote:Hi Donna, I do share your feelings, on every point. I may be willing to consider allowing Bob to fix the issues, but the problem I have, and one that will need to be resolved and agreed to in writing before I make any more decisions, is that there is light coming through the long edges of the front and back of the of the house between the roofing and the structure This is not OK, but Bob told me at least three separate times on Sunday that “he was not going to debate this issue”, that it was normal, that is was OK, and that he would do nothing about it. It is not normal, and it is not OK If light can come through, so can air and moisture How can that possibly be OK? Having long gaps between the structure and the roofing absolutely is not normal, and certainly is not OK And once again, as I told Bob on Sunday, there was NO light shining in my attic from beneath the old roof that he removed. In order to repair this problem, and to install the fascia that I thought was already installed, and that I paid for, all of the gutters will need to be removed The existing aluminum fascia will need to be removed The fascia boards will need to be removed, and if deteriorated, will need to be replaced Then the rafters will need to be trimmed, the fascia boards installed, new aluminum fascia installed, and then the gutters will all need to be reinstalled, and I’m pretty sure that the gutters are not going to look so good after being removed and reinstalled. Concerning the rotten area that I am aware of, Bob very clearly told me that he will come out and replace the rotten wood at MY expense I can assure you, I will not be paying one more penny for any work Bob may or may not do That is never going to happen My next concern is that if Bob was willing to shingle over a rotten corner on the roof, an area that is very susceptible to water damage (hence the reason it is rotten in the first place), how many other areas of rotten wood did Bob shingle over? How can I possibly know? Should I accept Bob’s word that there are NO other rotten areas that he shingled over? Bob isn’t exactly at the top of people I trust at the moment. If we can address my concerns above, and construct an agreement in writing, including the absolute fact that there will be NO attempt on the part of Bob Rineer Builders, or any agent representing Bob Rineer Builders, to bill me or attempt to collect from me one cent more than I have already paid for this job. Without this, I am afraid there is nothing further to discuss I am truly sorry I have NEVER before been put in a position where I have had to conduct business in this manner. Regards, *** ***Team Lead - CCP*** ***N.EDistribution Center###-###-####***.***@*** From: DONNA RINEER [mailto:***] Sent: Monday, April 18, 2:PMTo: ***, ***Cc: *** *** (r***@***); ***[email protected]: Re: Apologies ***,Again, I hate it that it went this wayIf we would have know in the beginning you had questions and concerns, and was not happy, this would never of went this farOur goal is to keep all of our customers happy with our work As soon as you called, Bob came down to see what was wrongWe do care about what our customers thinkAnd Bob said he should never have talked that wayI feel like you, I am sick over this whole matterAnd we don't want you to have any more stress then you already haveI take everything very personalI don't know what else to say then other then let us make this rightNo matter what we have to do to make this right we will!Thank you for returning my e-mail, and again I am so sorry that this came to this. My apologizes,DonnaBob Rineer Builders, Inc On Mon, Apr 18, at 12:PM, ***, *** wrote:Hello Donna, I accept your apology for what Bob said, and the way he treated me on Sunday, but I will never understand what *** and I did as customers of yours to deserve such treatment My neighbor, who was outside, and overheard the entire conversation, came over after Bob left to tell me that he could not believe what he had just heard. I am going to take the time here and explain to you exactly what has transpired and why I am so upset Before I continue, I feel it is only fair to tell you that I filed a complaint last evening with the Revdex.com I have never been so upset that I felt the need to do such a thing, but that changed on Sunday. When Bob and your son, Jason I believe, replaced the roof on my sister’s house back in 2014, and did so on short notice, and in the middle of Winter, I was extremely impressed, and I was very satisfied with the work, and with the price I truly appreciated what you did to help me out As a result of that, I convinced my Mom to hire Bob to replace her house and garage roofs Again, the price was good, and the work seemed to be good too Obviously I then hired Bob to do several jobs at our house I was not as impressed with the quoted cost for the work, as it seemed quite a bit more than it should have been, but I felt that I could trust you, so I said nothing When more cost was added after they removed the roof, I was even less impressed And you should know that at that time, I specifically asked Bob if there were any areas of rotten wood that need to be replaced, and Bob said there were That made me feel a little better about 5the added cost, but not much When the roof was completed, I was somewhat disappointed with the hit and miss cleanup, and was even more disappointed to find that our air conditioning unit, which was only a five years old, and which we spent a lot to have installed, was not covered when they removed the old roof There was a significant amount of debris inside the unit, and several marks on the outside of the unit from the shingles hitting it I decide to leave that alone, as I really did not want to be a complainer, and I really do not like confrontation I have since paid to have debris cleaned out of the unit. After the roof and soffits were installed, I was a bit disappointed that the gutter and downspouts were installed by a third party without my knowledge The quality of the work appears to be OK, but I am not impressed with the fact that the gutters are already badly stained and rather unsightly If I had known the work would be sub-contracted, I would have hired a contractor myself. Bob came back sometime later to install one of the two entrance doors, the one on the side of the house leading into the kitchen I honestly don’t remember the date, but I remember the day as though it happened yesterday My first concern was that Bob showed up alone to install this door, and shortly thereafter told me he was in a hurry because he had two more jobs scheduled for that day I thought that was a bit much for one person for one day After removing the old door, Bob used a powered saw to enlarge the opening This created a horrible mess in the kitchen, covering everything with dust Bob made no attempt to clean anything off the floor as he continued to work, grinding the dust and masonry chunks into my kitchen floor I finally decided to get a broom and dustpan and clean up the worst of it to prevent any further damage This seemed to irritate Bob, so I stopped At some point I mentioned re-installing the storm door that Bob removed He seemed surprised that I expected that he would reinstall the storm door, and then proceeded to tell me it was not worth reinstalling and that he just figured we would buy a new one, and apparently install it ourselves I told him that was not at all what I planned to do, and that while the storm door had some wear and tear, it was still fully functional, and I wanted him do reinstall it Bob did reinstall the door, but I have to tell you that I was not at all impressed with the way he did so When he was finished, there were numerous holes in the new door jamb from screws that were inserted and then removed because he missed the framing, there were no less than three different types of screws used to reinstall the door, including black drywall screws that are not at all intended for that application, and which were raised well above the surface because they could not be countersunk through the metal frame of the storm door Bob also roughly cut out a section of the metal frame at the latch, leaving some really sharp edges We don’t have any young children anymore, but we do have two young grandchildren, as well as our neighbor’s daughter who visit us regularly, and who could have seriously injured themselves on these sharp edges If all that were not bad enough, we later discovered a dent on the inside of the new door, and that the jamb where Bob installed the plate for the door lock set was badly split If it even matters, the door is not installed square. After that, I decided that Bob would not be doing ANYTHING else at our house As such, I saw no need to complain, and saw no value in creating a controversy I really don’t like controversy I have since purchased a new storm door, and new trim, and installed it properly I have also repaired the damage to the door jamb I will at some point install the second door in the basement entrance, though I don’t know when I will find the time. As you know, my sister passed away on December 3, I spent a considerable amount of taking care of her affairs, while also helping my Mother on a regular basis, as she is not in good shape I also work long hours, and I often work late, so between taking care of our house and our yard, and taking care of my Mom’s house, and her yard, I don’t have a lot of extra time on my hands As it stands now, I will likely begin traveling for my job, and that will have me away Sunday through Thursday night for the majority of the rest of this year, and likely into next year I really do not have time to be dealing with this totally unnecessary issue When Bob and Jason completed the roof and soffit, and after the gutters were installed, I simply assumed that it was done right I now realize I should not have Unfortunately, when you are spread as thin as I have been, you tend to trust people to do the right thing, and you hope they are sincere I do not feel like that is what happened here at all I feel like I have been taken advantage of on multiple fronts, and on numerous occasions I have been way more than fair, but unfortunately, Bob’s actions and words on Sunday have pushed me over the edge. I am going to have an independent contractor inspect all of the work Bob did on our house, and on my Mother’s house, and I am going to get an estimate to fix / finish what needs to be addressed I do not have any faith in Bob, and his past behavior gives me no reason to believe he will act any differently in the future The only way I will even consider allowing Bob to do any work is if he agrees to have it inspected by a third-party when he is finished Otherwise, I will expect payment for a third-party to complete the work I have legal representation as a benefit from *** *** I pay a weekly fee for this, and have been for over two years I have not yet had any need for the service, but I will contact them if this is not resolved soon, and to my full satisfaction. In closing, I want you to know that I am horribly upset about all of this, and I hope you can believe me when I tell you that I am literally sick over it I really do not need any of this stress right now. Thank you again for your apology, I do believe you are sincere I do not feel the same about Bob. I will be in touch. *** *** *** ***Team Lead - CCP*** ***N.EDistribution Center###-###-####***.***@*** From: DONNA RINEER [mailto:***] Sent: Monday, April 18, 10:AMTo: ***, ***Subject: Apologies ***,Please except my apology for what Bob said yesterdayThat was way out of line, and I don't care what was said it was very wrongWe do want to make it rightAnd I mean Bob does tooThe one area was missed and it shouldn't have beenWe do want you happyYou have given us plenty of work and the last thing that we want is you upsetAnd you do have a right to be upsetI don't know how that was missed, but it was and you paid for it. Please give us a chance to make this rightAs much as I wish I could say we are perfect, we aren'tI feel awful, about this whole matterWe stand behind our work, and we made a mistake in missing that work and we want to make it rightAnd with the other matter, we want to take care of that. When I heard your message, I asked Bob why he would say such a thing, all he said I know I shouldn't have, and that you were so angry, he doesn't really know why he said itI am so sorryI know you will never be happy with us again, but PLEASE, let us make this right. With apologies,DonnaBob Rineer Builders, Inc

Review: I hired Bob Rineer Builders to replace my fence and add deck. I negotiated the price for the job for $8,000. I supplied the fencing material, they were to supply the deck supplies and remove the debris.

I had 3 people bid on the job, but choose Bob Rineer because of the fact that he is a licenced contractor and I wanted to be sure that the work was up to code and they would be professional.

The second day on the job, they needed to go onto my neighbors property to install the fence and destroyed their flowers and left construction dirt. Bob was not appoligetic ,but rude. My neighbors forbid him access to their property to complete the work. I paid my neighbors for their flowers and agreed to take a day off work to be there when that section of the fence was completed.

Work resumed and is almost complete. Last Thursday, April 25, I discoved that the gate on the fence was not going to put to code. I have an inground pool and there are codes regarding access. Also, the deck infringes on my neighbors property. I was not pleased with the height of the fence, it was not providing any privacy. They left construction side debris all over my off street parking and spilling into the street. In additioin, they destroyed my flowers, and left trash laying around my yard. They also left the job site insecure that anyone could have walk into my yard and fallen into the pool. I called Bob and and told him I needed the gate replaced and the fence corrected. He got very angry and asked me who was going to pay for the work. I told him that I expected them to do the work up to code and that I would not pay more for his errors. He then became excessively rude to me and made sexist personal attacks. I told him there was no excuse for this to be personal. I just wanted the job done correcly. He advised his wife, who is his secritary, that their son , who also is employed by them, that I would not allow Bob back on the property. I do not trust him on my property. I am afraid of him. He acted very unprofessinaly to both me and my neighbor. I told them if they don't finish the work, I will hire another contractor and subtract that cost from the bill. I think that is reasonable.Desired Settlement: I have to options I would be agreeable with:

1) Their son can complete the work, I will inspect it with him and write then a check for the blance I owe at that time

2) I can hire another contractor to finish the work. I would sutract that cost from the bill, and submit a copy of that with the balance I owe.

Business

Response:

[redacted]

THE FIRST THING I AM GOING TO DO IS FORWARD TO YOU ALL E-MAILS I HAVE SENT [redacted] AND THE E-MAILS SHE SENT ME. AFTER I HAVE ALL OF THESE FORWARDED TO YOU, I WILL COME BACK TO THIS FORM AND REPLY. I AM NOT THE BEST ON THE COMPUTER WHEN IT COMES TO DOING EXTRA MAILING SO PLEASE DON'T BE SURPRISED IF TAKES ME A FEW TIMES TO GET EVERYTHING TO YOU.

THANK YOU,

BOB RINEER BUILDERS, INC.

Business

Response:

SORRY IT TOOK SO LONG TO GET BACK WITH YOU. I HAD A FEW PHONE CALLS IN BETWEEN THIS. I AM GOING TO RESPOND THE BEST I CAN. [redacted] WITHERS FATHER, WHOM WE HAVE WORKED FOR MANY TIMES CALLED US AND ASKED IF WE WOULD GO TO [redacted] TO WORK. HIS DAUGHTER LIVES IN [redacted] AND SHE NEEDED A DECK AND FENCE BUILT. WE CONTACTED [redacted], BOB LOOKED AT THE JOB AND GAVE HER A QUOTE. [redacted] CALLED OR E-MAILED ME ABOUT THE NEIGHBORS FLOWERS. SHE SAID THAT IS HOW THEY ARE. SHE SAID SHE WENT TO [redacted] AND GOT THEM A GIFT CARD. WHEN I DID THE FINAL BILL I WAS GOING TO ASK FOR HER FOR THE RECEIPT FOR THE CARD AND TAKE THAT OFF THE BILL. WHEN BOB AND [redacted] STARTED THE JOB, BOB TALKED TO [redacted] ABOUT THE HEIGHT OF THE FENCE. SHE WANTED IT LOW ENOUGH TO SEE THE RIVER FROM HER DECK. ON THURSDAY EVENING APRIL 25TH, BOB SPOKE TO [redacted]. HE SAID HE SHOULD FINISH ON FRIDAY, BUT HE HAD QUESTIONS HE NEEDED HER TO ANSWER. AT THAT TIME HE ASKED ABOUT THE FENCE AND GATES. SHE SAID SHE DIDN'T HAVE A CHANCE TO LOOK AT IT SINCE IT WAS RAINING. HE INSTALLED THE FENCE AS SHE WANTED IT. SHE CALLS FRIDAY AT LUNCH TIME AFTER HE HAD THE HEIGHT SET ON WHAT SHE WANTED. AT THAT TIME SHE SAID SHE WANTED IT DIFFRENT. HE WAS UPSET THAT SHE WAITED UP TO LUNCH TIME TO CALL HIM, AND WANTED CHANGES. BUT HE DID TEMPORARY SET THE FENCE TO HEIGHT THAT SHE SAID SHE WANTED. HE DIDN'T DO ANYMORE UNTIL HE WOULD HEAR FROM HER. BOB LEFT HER A NOTE. THEN SHE CALLS ME AND SAID HE CAN'T COME BACK AND DO THE WORK. AT FIRST SHE SAID WE HAD TO TAKE CARE OF IT ON FRIDAY. I SAID WE COULDN'T , SINCE OUR SON WAS WORKING IN NEW YORK AND BOB WASN'T ALOUD TO COME THERE HIMSELF. I DON'T KNOW WHAT ALL WAS SAID BUT I BELEIVE BOTH WERE UPSET. AS I EXPLAINED TO [redacted], BOB SAID SOMETHINGS HE SHOULDN'T HAVE SAID. THAT IS NOT LIKE HIM. HE JUST SAID THAT NO MATTER WHAT HE SAID, SHE WOULD TURN THINGS AROUND AND SAY HE SAID THINGS HE DIDN'T SAY. HE WILL ADMIT, HE SAID THINGS HE SHOULDN'T HAVE. BUT IN 34 YEARS IN BUSINESS HE NEVER LOST HIS TEMPER. WE ARE SORRY FOR THAT. HE WOULD NEVER HURT ANYONE. SHE IS TO BE OUT OF THE COUNTRY, SO I DON'T KNOW WHY IT WOULD HAVE BEEN A PROBLEM FOR HIM AND [redacted] GO BACK AND FINISH. WE WOULD NEVER DO ANYTHING TO ANYONES PROPERTY. THAT WOULD HURT OUR GOOD NAME. AND WE WOULD NEVER DO ANYTHING LIKE THAT.

I REALLY WANTED TO GET HELP TO FIX THIS MATTER, SO ON MONDAY MORNING I CALLED Revdex.com, AND SPOKE TO [redacted]. AFTER TALKING TO HER, BOB AND I DECIDED TO SEND [redacted] UP AND REMOVE THE DEBRIS. SHE GAVE ME VERY GOOD ADVISE. I WAS WAITING TO HEAR FROM [redacted] , SINCE SHE IS OUT OF TOWN.

ON MONDAY MORNING [redacted] WENT UP TO [redacted]S HOME. HE DIDN'T GO INSIDE THE FENCE. HE DID CLEAN UP THE DEBRIS THAT WAS OUTSIDE THE FENCE. I HAD SPOKE TO [redacted] ON THE PHONE FRIDAY NIGHT AND I REALLY THOUGH WE HAD EVERYTHING WORKED OUT. SHE WAS TELLING HOW SHE DIDN'T WANT TO GO OUT OF TOWN AND JUST SMALL TALK. I TOLD BOB I THINK WE REALLY HAVE THINGS WORKED OUT. I REALLY BELEIVED AT THAT TIME IT WAS OK FOR BOB AND [redacted], TO GO ON MONDAY AND FINISH. WE LEFT EARLY SATURDAY MORNING TO GO TO OUR HOME IN THE MOUNTAINS TO MOW. WE GET HOME AND I CHECK MY E-MAILS AND I COULDN'T BELEIVE WHAT I WAS READING. I NEVER SAID ANYTHING TO HER THAT WOULD HAVE BEEN NEGATIVE. I DID SAY THAT I FEEL IT WOULD BE UNFAIR FOR [redacted] TO COME ALONE AND FINISH. HE IS OUR SON, BUT HE IS AN EMPLOYEE. HE HAS NEVER HAD TO DEAL WITH ANYONE THAT WASN'T HAPPY WITH OUR FIRM. THAT IS THE REASON I DIDN'T SEND [redacted] IN TO DO THE WORK. I REALLY WAS AFRAID IF HE WENT INSIDE HER PROPERTY SHE MIGHT HAVE HIM ARRESTED, FOR TRESPASSING. BUT I FELT SHE WOULD SEE WE WERE TRYING TO WORK THINGS OUT, IF WE REMOVED THE DEBRIS.

ABOUT DEBRIS LAYING AROUND- WE HAD TO LEAVE THE OLD FENCING THERE UNTIL THE DECK WAS DONE. WE WOULD HAVE TO PUT IT BACK UP AT THE END OF THE DAY, SINCE HER POOL WAS THERE. WE PICK UP AT THE END OF THE DAY, BUT WE DON'T DO ALL OF OUR CLEANING UP UNTIL THE JOB IS FINISHED.

THERE IS ALSO ITEMS [redacted] WOULD LIKE DONE THAT ISN'T INCLUDED ON THE CONTRACT. WHEN WE DO A JOB CONTRACT, IF WE HAVE ITEMS LEFT OVER WE TAKE THAT WITH US. WE ALWAYS FIGURE EXTRA OUTDOOR LUMBER, JUST IN CASE THE LUMBER YARD SENDS SOME THAT WE DON'T FEEL IS GOOD ENOUGH TO USE. PLUS WITH THIS JOB BEING SO FAR AWAY WE ALSO ORDERED EXTRA LUMBER. I KNOW [redacted] MADE A REMARK ABOUT THE MATERIAL AT THE JOB SITE LEFT WAS HERS. AT THAT POINT I NEVER SAID ANYTHING THAT MIGHT UPSET HER MORE.

BOB BELEIVES IT WILL TAKE 1-1 1/2 DAYS TO FINISH WHAT SHE WANTS COMPLETED. AT THIS POINT WE DON'T KNOW WHAT TO DO. WE WOULD LIKE THE JOB FINISHED, BUT WE REALLY FEEL NO MATTER WHAT WE DO IT WON'T BE GOOD ENOUGH. SHE WILL FIND REASON NOT TO PAY US. WE ARE REALLY AT [redacted]S MERCY. FOUR THOUSAND DOLLARS IS ALLOT OF MONEY. THAT IS WHAT THE BALANCE OF THE CONTRACT IS. CAN ANYONE GUARANTEE US THAT WE WILL GET PAID?

I HOPE I HAVE ANSWERED ANY QUESTIONS THE BEST I CAN.

THANK YOU,

BOB RINEER BUILDERS, INC.

Business

Response:

Bob asked that [redacted] put in writing everything she expects done. I know she will say she has the items marked at her house. that doesn't do us any good. We need to know in as much detail as she can give for him to go over it with [redacted] before he leaves our office to go out there. Sign and say this is what she expects. What she feels we owe her. We have no more to say.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

That is an aburd request. Bob could have put in writing at the time of his quote what is qoute was for.

As they know, I am not in Pa. the work should have been completed. They are making up new operating proceedures. I accepted the meathod at the time of the contract. I am NOT changing the contract. they should simply finsih the work and do a walk through like the do with every customer.

I paid them in good faith. I am NOT the one who has broken the contract.

I want them to honor the contract. Period.

If the do not complete the work by the time I return to Pa I will hire another contractor and reduce the bill the amount it costs me.

I have no other option.

I simply expect them to honor their contract. they keep adding complications and are making a very simple job very difficult.

Regards,

Business

Response:

---------- Forwarded message ----------

From: [redacted]

Date: Thu, May 2, 2013 at 2:45 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington

DC & Eastern Pennsylvania complaint #[redacted]

To: [email protected]

[redacted],

What we were hoping if [redacted] could come Monday when she is back in

town. That way our son in law can help him. Also that way when she is

finished work she can inspect while he is still there. Then we don't

need to make a second trip back. [redacted] will have help. Friday doesn't

work the best for our son in law. He could help a couple hours maybe.

Monday he is free. I haven't heard anything so I am hoping this will

be agreeable.

Thank you,

Bon Rineer Builders, Inc.

Business

Response:

Our son requested that we ask you to go into detail everything you needed done. He really wasn't happy about going to do this work alone. We were not trying to upset you in any way. At this point we have no where to go. So you do what you have to do. We will not make him go, when he isn't sure what he has to do. We don't know for sure when you say the deck needs cut back. Those are items Bob handles. I am sorry it has to end this way.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.