Bob Ruth Ford

January 25, 2016Dear [redacted] ***.We originally received notification of this complaint on 1/2/and did respond on 1/5/via the websiteOur internet manager has spoken directly to [redacted] and he has been provided with the remote as requestedI have printed out our response which was submitted earlier and included it with this letter.Thank you for your attention to this matter.Sincerely,Deana M

October 5, 2016Dear Heather:We have received the complaint filed by [redacted] *** regarding the Ford Expedition that was purchased on July 5, [redacted] brought her vehicle back for service on July 15, We will honor all warranties on the vehicle, however brakes and tires are not covered items.We have reviewed her complaint and at this time we have done all that we are willing to doThank you for your considerationIf you need further information, feel free to contact me.Sincerely,Robert RGeneral Manager

June 18, 2014Dear ***:We have received your correspondence regarding the above referenced complaint filed by [redacted] regarding his purchase of the [redacted] WranglerWe have been in contact with [redacted] since the receipt of the complaint and are currently working with him to amicably resolve the situationWhen this situation is resolved, we will update this case with the outcome.Thank you for your consideration as we work to resolve this complaint with [redacted] .Sincerely,

We have reviewed [redacted] 's concerns regarding his warranty cancellation Finance Manager Randy Johnson reached out to [redacted] & explained the coverage of the warranty he purchased & the cancellation process which is based on time & mileage As a gesture of good will, Bob Ruth Ford offered to split the amount that [redacted] was requesting and offered to reimburse to him $ [redacted] accepted that as an equitable resolution to his complaint A copy of the check that will be mailed to [redacted] is attached

January 25, 2016Dear [redacted] ***We originally received notification of this complaint on 1/2/and did respond on 1/5/via the websiteOur internet manager has spoken directly to [redacted] and he has been provided with the remote as requestedI have printed out our response which was submitted earlier and included it with this letter.Thank you for your attention to this matterSincerely, Deana M

July 2, Dear [redacted] :We are responding to the above mentioned complaint filed by [redacted] We have reviewed our records of his purchase of the [redacted] on September 19, At the time of purchase the vehicle had 74,miles and was sold with a month/ 3, mile warrantyThis warranty expired on December 19, At the time of purchase, [redacted] declined the purchase of an extended warranty.We would be happy to assist this customer with the current concerns he is having with his vehicle in our service department, however we are not willing to do any sort of refund.Thank you for your consideration in this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We have scheduled for the repairs on Thursday March 10th to be completed My son will be dropping off his car the day before, Wednesday March 9th We were told all repairs should be completed on Thursday Thank you so much for your help Regards, [redacted]