Bob Stall Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: Oct25, purchased ford fiesta at La Mesa Bob Stall Chevrolet but dealer advertised car with no repair history to fool customer into thinking car was in good shapeBut actually the past and now present mechanical issues have deteriorated performance and devalued carPrevious transmission repairs for noise and multiple recalls, one of them to reset the module for gas mileage, are still occurringI have taken it in for the same reason of noise, tremble and poor gas mileage but still at mpg instead of posted 39mpgIt is a lie that La Mesa Bob Stall offered a resolution and that the customers doesn't accept itThe honest thing to do is a compensation of $2,or return carPlease review documentation of all the repairs and you will see that its a lemonDesired Outcome: The honest thing to do is a compensation of $2,or return carPlease review documentation of all the repairs and you will see that its a lemon Regards, [redacted]

Took my Vehicle to their service center for repairs I had an early morning appointment and I dropped it off to mins before it was supposed to be there I was told that they probably wouldn't be able to look at it until early afternoon even with my appointment and not to call them that once they had performed the dollar diagnostic they would call me At 4:00pm I called them and found out they still had not done anything with my vehicle they asked if they could keep my vehicle overnight and their mechanic would work on it first thing in the morning I explained no I had kids to care for so they could either give me back my vehicle or give me a loner until they had my vehicle repaired They asked me to bring my vehicle back in the morning so they could work on it and preform the diagnostic to figure out what the truck needed for repairs, and I at that time informed them they had lost a customer and I wasn't going to bring it back to a dealership that could not be bothered to do even a diagnostic on the day of an appointment They had my vehicle for eight hours today and had not done anything I really don't understand why they offer appointments if they are not going to even do the diagnostic on the same day as the appointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem: Oct. 25, 2015 purchased 2013 ford fiesta at La Mesa Bob Stall Chevrolet but dealer advertised car with no repair history to fool customer into thinking car was in good shape. But actually the past and now present mechanical issues have deteriorated performance and devalued car. Previous transmission repairs for noise and multiple recalls, one of them to reset the module for gas mileage, are still occurring. I have taken it in for the same reason of noise, tremble and poor gas mileage but still at 26 mpg instead of posted 39mpg. It is a lie that La Mesa Bob Stall offered a resolution and that the customers doesn't accept it. The honest thing to do is a compensation of $2,000 or return car. Please review documentation of all the repairs and you will see that its a lemon.
Desired Outcome: The honest thing to do is a compensation of $2,000 or return car. Please review documentation of all the repairs and you will see that its a lemon.
Regards,
[redacted]

I responded to this complaint with 10 pages of information.  It is again attached to this email.[redacted]
To address the customer concerns:
1. Bob Stall Chevrolet did not propose any actions; instead we provided documentation and explanations of the sales process and...

the history of mechanical actions and recall.2. Based on our original email response, the customer refused to provide us with the copy of the third-party mechanic’s assessment of the vehicle. Two other employees can prove that they were present at the time of the conversation and can verify the validity of this information.
3. To address the customer’s alignment/ mileage discrepancy concern: The alignment process does not involve the car being driven or even rotation of the wheels. Instead, it is performed by a computerized machine while the vehicle stays stationary. Therefore, the mileage on the car does not change.
4. The recall statement that the customer is referring to is simply the delay in information processing by the Ford corporation from the time the recall is performed to the time that it becomes available in the reporting system. For instance, if we run the same report now, it shows zero recalls for the vehicle. The last eight digits of the VIN number being darker than the rest is an industry standard for identifying the vehicle’s year and model for easier processing and identification. Also, the document the customer is referring to was provided to us by [redacted].
5. Regarding the ‘leaking axle’ concern: Referring to the documents A (the inspection form), 5 (showing that there is no rear axle seal on a front-wheel drive vehicle), the problem cannot possibly exist. On any additional repairs, again, the customer refused to provide us with any other mechanic’s assessments. The customer also claims that the vehicle is lemon. However, lemon law only applies to new vehicles, not used and Bob Stall Chevrolet did not provide any documents that would show that the vehicle is a lemon.
6. As provided in doc 6, customer’s name was printed over the customer’s handwritten name, which makes no bearing on the process and purchase. The customer was explained the nature of the VTR product and wanted to purchase it, therefore signing the purchase agreement on two separate documents (7&8).
7. Regarding a lien showing on [redacted]: Any vehicle that is financed through a financial institution shows a lien/loan on record. The previous owner of this vehicle had financed the vehicle, therefore the lien showed on the record. The same applies to this customer’s vehicle loan as well, it would show on [redacted].

Please see attached response.  
[redacted]
To address the customer concerns:1. Bob Stall Chevrolet did not propose any actions; instead we provided documentation and explanations of the sales process and the history of mechanical actions and recall.
2. Based on our original email response, the customer refused to provide us with the copy of the third-party mechanic’s assessment of the vehicle. Two other employees can prove that they were present at the time of the conversation and can verify the validity of this information.
3. To address the customer’s alignment/ mileage discrepancy concern: The alignment process does not involve the car being driven or even rotation of the wheels. Instead, it is performed by a computerized machine while the vehicle stays stationary. Therefore, the mileage on the car does not change.
4. The recall statement that the customer is referring to is simply the delay in information processing by the Ford corporation from the time the recall is performed to the time that it becomes available in the reporting system. For instance, if we run the same report now, it shows zero recalls for the vehicle. The last eight digits of the VIN number being darker than the rest is an industry standard for identifying the vehicle’s year and model for easier processing and identification. Also, the document the customer is referring to was provided to us by [redacted].
5. Regarding the ‘leaking axle’ concern: Referring to the documents A (the inspection form), 5 (showing that there is no rear axle seal on a front-wheel drive vehicle), the problem cannot possibly exist. On any additional repairs, again, the customer refused to provide us with any other mechanic’s assessments. The customer also claims that the vehicle is lemon. However, lemon law only applies to new vehicles, not used and Bob Stall Chevrolet did not provide any documents that would show that the vehicle is a lemon.
6. As provided in doc 6, customer’s name was printed over the customer’s handwritten name, which makes no bearing on the process and purchase. The customer was explained the nature of the VTR product and wanted to purchase it, therefore signing the purchase agreement on two separate documents (7&8).
7. Regarding a lien showing on [redacted]: Any vehicle that is financed through a financial institution shows a lien/loan on record. The previous owner of this vehicle had financed the vehicle, therefore the lien showed on the record. The same applies to this customer’s vehicle loan as well, it would show on [redacted].

Review: Bob Stall Chevrolet advertised car with no repair history to fool customer into thinking car was in good shape and sell at higher price (now can see how they placed blank sheet over information, when they copied it). They claim car is under warranty and that leaking axle and bunch of recalls should have been fixed by Ford; since car was there for 3months for minor repairs before being placed for sale? Fraudulent practices! Just to mention... the Bill of Sale only indicated "no promises" when I signed, yet $189 fee for alarm miraculously appeared later. If Stall would inform customers then we could decide to take risk and purchase with a couple thousand discount. Or, just not make the purchase and wait to qualify for new auto, as I did a decade ago. But all I could afford is a used car and thought a dealer would offer reliability. I want to return car but Stall says to fix car "Its under warranty" bate and switch is what they do. Another complaint on 4/13 indicates Stall did not want to service their auto, so I KNOW not to expect quality service.Desired Settlement: I want to return car for a full refund or obtain a two thousand dollar markdown.

Business

Response:

I responded to this complaint with 10 pages of information. It is again attached to this email.[redacted]

Took my Vehicle to their service center for repairs I had an early morning appointment and I dropped it off 20 to 30 mins before it was supposed to be there. I was told that they probably wouldn't be able to look at it until early afternoon even with my appointment and not to call them that once they had performed the 89 dollar diagnostic they would call me. At 4:00pm I called them and found out they still had not done anything with my vehicle they asked if they could keep my vehicle overnight and their mechanic would work on it first thing in the morning I explained no I had kids to care for so they could either give me back my vehicle or give me a loner until they had my vehicle repaired. They asked me to bring my vehicle back in the morning so they could work on it and preform the diagnostic to figure out what the truck needed for repairs, and I at that time informed them they had lost a customer and I wasn't going to bring it back to a dealership that could not be bothered to do even a diagnostic on the day of an appointment. They had my vehicle for eight hours today and had not done anything. I really don't understand why they offer appointments if they are not going to even do the diagnostic on the same day as the appointment.