Bob Wagners Carpet

Bob Wagner’s installed carpeting in this home at the above address through our builderAs such, the warranty on the carpeting was for one yearThe carpet was installed May 2, and the warranty expired May 31, 2014.On December 13, we were at the home and stretched the master bedroom and hallwayIn the interest of customer service we went back out on June 14, 2014, after the warranty expired, and restreted the basement and upper hallOn March 3, we went, at customers request, to look at bedrooms and the family room that needed a restretchWe quoted Mr [redacted] to perform this work and he told us that he doesn’t want to pay and doesn’t think he should have to payMr [redacted] asked how he could be sure that it would not have to be stretched again since this would be the third time outWe explained that we have stretched different areas each time not the same areasMr [redacted] was not satisfied and ended the call.We appreciate his business but can no longer provide service beyond your warranty period at no chargeWe offered to stretch any areas of your home going forward but there will be a chargeThank you, Matt W [redacted] President Bob Wagner’s Flooring AmericaNEW CONSTRUCTION

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
I took possession of the home on October 25, at which point the carpet was already installed (not my problem when it was installed) and already was wrinkling up and therefore the carpet had to be stretched prior to settlement. The upper hallway was the area that was the worst and required to be stretched before I took possession of the home. I then had Bob Wagner's come out again and stretch the Master Bedroom, upstairs hall (2nd time), and parts of the basement. This was all done in the single visit. At this time I could have requested them to stretch the entire house again as it was only a matter of time before the remaining rooms would have an issue due to the poor carpet installation by Bob Wagers. I have friends and family who are in the carpet business and they have all looked and said "You had a hack for an installer" When you pay $711,for a new home you don't anticipate having to continually pay more money to fix things that should have been done right in the first place.
I lived years in my previous home with builder grade carpet that never once buckled up! Why? BECAUSE IT WAS INSTALLED CORRECTLY! Bob Wagner's gives a year warranty because they know their craftsmanship is subpar and that problems will arise after the year term. When you buy a car and a problem occurs and its fixed under warranty if that same problem occurs again outside of warranty the warranty is extended for that part. If anything, Bob Wagner's should correct the problem areas that are problematic again (2nd and 3rd time) as part of the original warranty. I never even had a full year given the fact that I moved into the house October 25th, which only provided me with months of warranty while someone was actually walking and using the carpet! Tell MrWagner that most people don't anticipate having to re carpet their entire home after paying all that money for a new home with new carpet while he screws people by sending hack installers to install carpet!
No I am not satisfied with Matt W***s BS response! He's a fraud, scam, and I will ensure that anyone I know (and I am well connected within the trades as my cousins and brother in law are Builders) never use Bob Wagner's not even to put carpet in a dog house or kids fort! Regards,** ***

Bob Wagner’s installed carpeting in this home at the above address through our builder. As such, the warranty on the carpeting was for one year. The carpet was installed May 2, 2013 and the warranty expired May 31, 2014.On December 13, 2013 we were at the home and stretched the master bedroom...

and hallway. In the interest of customer service we went back out on June 14, 2014, after the warranty expired, and restreted the basement and upper hall. On March 3, 2015 we went, at customers request, to look at 2 bedrooms and the family room that needed a restretch. We quoted Mr. [redacted] to perform this work and he told us that he doesn’t want to pay and doesn’t think he should have to pay. Mr. [redacted] asked how he could be sure that it would not have to be stretched again since this would be the third time out. We explained that we have stretched different areas each time not the same areas. Mr. [redacted] was not satisfied and ended the call.We appreciate his business but can no longer provide service beyond your warranty period at no charge. We offered to stretch any areas of your home going forward but there will be a charge.
Thank you,
Matt W[redacted] President Bob Wagner’s Flooring AmericaNEW CONSTRUCTION