Bob's Air Repair

8/23/ Approximatelyyears ago Bob’s Air Repair received a call from *** *** for us to come toher house for a bid to replace her a/c unit. On 8/23/*** signed an agreement for a new Air Conditioner to beinstalled, she gave us 10% down, andinitialed a
spot on the contract that a (20%) restocking fee on all parts andequipment shall be in effect if *** cancelled the equipment order(This isstandard contract for Bob’s Air Repair)*** was very aware of the re-stockingfeeOn 8/23/Bob’s Air Repair ordered ***’s equipmentOn 8/26/we called*** to let her know we received her equipment and asked her what a good daywould be for the installationAt this time *** said “something else has comeup and I need to use the money for something different”At this time Bobreminded her about the 20% re-stocking fee that she initialed on the contract.*** said “I understand this but I don’t want to install the equipment rightnow and I will pay the re-stocking fee” She then gave Bob her Credit card info to putthe re-stocking fee remainder on itWe only charged 17% restocking fee as acourtesyWe received a call from her son on 5/14/he said his mom’s unitwasn’t working and why did we charge her $1,and didn’t fix itAfterreviewing his mom’s contract and situation we then explained to him that shecalled us for a bid to replace her unit only and not to repair it and adiagnoses was never performed and that equipment was ordered and that his momhad cancelled the equipmentAt this time we asked him would she like it todiagnosed. He said “yes come out andfind out what’s wrong with it”We scheduled a diagnostic on 5/19/for $79.00.When the techs arrived her son got really hostile used bad language. Neither *** nor her son wanted to sign theinvoice for the diagnostic fee even though they both agreed to the $feeearlier in the dayAs a result we were not able to diagnose herequipment. The tech’s left theproperty, there wasn’t a charge even after driving miles for the trip

Revdex.com:
I have spoken to the business owner regarding this complaint, and find that our negotiated resolution is satisfactory to me

On 7/28/Bob's Air Repair arrived at *** ***'s home at *** *** ** ** *** *** **The technician found a bad dual run capacitorThe Technician prior to the repair quoted the customer $plus tax for the capacitor, Labor, One Year Part Warranty ( as noted on invoice #***
along with the customer's signature)Bob's Air Repair always gives upfront flat rate pricing prior to any repairUpon completed installation of the part Bob's Air Repair found the condensing fan motor running at amps and the name plate on the motor states ampsBob's Air Repair then told the customer that the motor is pulling to many amps and would most likely fail soon and could possibly be the cause of the capacitor failing in the first place(As noted on the signed invoice) Customer chose not to repair the motor at that timeOn 8/2/Mr*** called Bob's Air Repair and stated the a/c unit was not cooling againBob's Air Repair office staff asked Mr*** if he would like us to come out free of charge to check the operation of the unit as there is a one year part warranty on the part installedMr*** stated " he would rather sweat to death then have us come back for free "After receiving a complaint from B.B.B Bob's Air Repair has tried to contact Mr*** several times to try and resolve this situation with no response