Bob's Auto & Towing

October 1, 2015To Whom it may concern, Bob’s Auto and Towing Company takes your concerns seriouslyWe thank you for your communication and we desire to address the matter at hand.In Regards to your dispute, here is a summary of the call in subject:Bob’s Auto and Towing was contacted by the police on the afternoon of September 4, as part of a rotation The first truck called to the scene did not have the adequate equipment to safely retrieve the car from the ditch so a second driver was calledIn spite of this, the bill only reflects one truckThe price was dropped to a minimum due to special circumstances by the general managerBob’s service pricing are based on standard pricing in the towing industryIn response to your claim in receiving a estimate over the phone; our office staff is careful to never give pricing estimates due to the likelihood that the prices will change on a job to job basisWe apologize if this has caused you any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Bob’s Towing has sent the refund check of $to us for paymentAll issues have been resolved.Sincerely, [redacted]

I would like to apologize for our lack of communication on this caseI have been out a lot due tohealth issues and this has been sitting on my desk waiting for my attentionIt is our full intentionto refund our customer the $that we agreed toThis check should go out by the end of thisweek.Sincerely,Debbie C [redacted] Bookkeeper

October 1, 2015To Whom it may concern, Bob’s Auto and Towing Company takes your concerns seriouslyWe thank you for your communication and we desire to address the matter at hand.In Regards to your dispute, here is a summary of the call in subject:Bob’s Auto and Towing was contacted by the
police on the afternoon of September 4, as part of a rotation. The first truck called to the scene did not have the adequate equipment to safely retrieve the car from the ditch so a second driver was calledIn spite of this, the bill only reflects one truckThe price was dropped to a minimum due to special circumstances by the general managerBob’s service pricing are based on standard pricing in the towing industry. In response to your claim in receiving a estimate over the phone; our office staff is careful to never give pricing estimates due to the likelihood that the prices will change on a job to job basis. We apologize if this has caused you any inconvenience

October 1, 2015To Whom it may concern, Bob’s Auto and Towing Company takes your concerns seriouslyWe thank you for your communication and we desire to address the matter at hand.In Regards to your dispute, here is a summary of the call in subject:Bob’s Auto and Towing was contacted by the police on the afternoon of September 4, as part of a rotation. The first truck called to the scene did not have the adequate equipment to safely retrieve the car from the ditch so a second driver was calledIn spite of this, the bill only reflects one truckThe price was dropped to a minimum due to special circumstances by the general managerBob’s service pricing are based on standard pricing in the towing industry. In response to your claim in receiving a estimate over the phone; our office staff is careful to never give pricing estimates due to the likelihood that the prices will change on a job to job basis. We apologize if this has caused you any inconvenience

Complaint: ***I am rejecting this response because: the information given by the business is not just incorrect, it is a flat out lieThe first drivet called for help because he didnt know how to do the job No special equipment was required We have videoNo discount was offeredIn fact Derek threatened to impound the car if I didnt pay The phone quote was given to Corvallis PD Are they being called a liar? I demand a refund of $Period.Sincerely,*** ***

I would like to apologize for our lack of communication on this caseI have been out a lot due tohealth issues and this has been sitting on my desk waiting for my attentionIt is our full intentionto refund our customer the $that we agreed toThis check should go out by the end of
thisweek.Sincerely,Debbie C***Bookkeeper

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Bob’s Towing has sent the refund check of $to us for paymentAll issues have been resolved.Sincerely, *** ***