We were contracted with Mr [redacted] Originally for See attached contractWe also included sheets of plywood replacement because we knew that there would be some but can't get a final tally until entire roof is stripped down to wood decking and per the contract 3-line down any additional wood is replaced at $per sheetSo day of installation, We start tearing of the roofAt around noon our instalerl called and made us aware that every piece of wood is damaged and needs to be replacedSo Arrow protocol is as soon as something changes customer is and was notified, he was home while this project was installedI had the estimator Brian give Mr [redacted] and call about the additional cost involved with the wood replacementPer the contract it was $per sheet additional we needed an additional sheets so that should have been $additionalWhile on the phone with Mr [redacted] he clearly wasn't happy because of an additional cost so to help we even lowered the price from to per sheet making in additional just to help outHe then agreed on the phone that it was ok to replace the wood and he would pay the differenceAfter the installation, Called Mr to get the balance paid and then he started screaming at us, calling us all kinds of names and telling us that he is not going to pay us and wants the wood for freeAfter he hung up on us 3-times we asked him to get people that he knew and trusted to read the contract and let them know we replaced an additional sheets of wood and exactly what that would mean to himSo I attached the contract, Invoice and photos of wood replacement even though Mr [redacted] was present and agreed of the wood replacement
I do not accept Arrow Roofing’s resolution to this issue concerning my roof problems I appreciate the fact they are willing to fix the ridge vent which was installed using “poor workmanship,” not a manufacturer issue according to the building inspector This inspection cost me $out of pocketSince I am not claiming damage from mold, the statement that “Arrow Roofing cannot be held liable for ventilation and mold problems related to inherent defective design or building practices from improper ventilation or moisture added into attic” does not apply to the situation at hand.I am claiming Professional Responsibility/liability on behalf of Arrow Roofing for not properly bidding my roof project The salesman, Dan D [redacted] was more concerned about selling me upgraded shingles, than including proper ventilation for my roof When Arrow Roofing bid my roof replacement I had (5) hat (intake) vents My insurance company paid for the removal and replacement of (5) hat (intake) vents When MrD [redacted] bid my roof, he did not include replacing the hat/intake vents At the time he explained that the upgraded shingles that I paid for out of pocket would extend the life of my roof What he did not explain was that by not putting in proper intake vents it would shorten the life of my roof.At the time Arrow Roofing bid my roof project I did not know much about roofing and ventilation requirementsThe only reason I knew there was something wrong with my roof was when it was pointed out to me that the Ridge Vent was lifting The first person who inspected my roof for this problem was Wes, the inspector from Arrow Roofing He told me there was not enough ventilation, and that the ridge vent was lifting due to moisture and lack of ventilationMy concern if the ventilation is not corrected/improved is as follows: 1) Lack of proper ventilation can cause damage to the roof decking and shingles, can cause wood to rot, mold or mildew leading to poor air quality in the rest of the home as well as decreased energy efficiency2) “Most shingle manufacturers have standards of minimum acceptable ventilation conditions in their shingle warranties.” (will my shingle warranty remain valid?)3) Right now I have no insurance coverage on my roof should it leak, or any other problems arise due to the problems created my Arrow RoofingIn my opinion the lack of professionalism exhibited in the bidding process and workmanship of Arrow Roofing is unacceptable Arrow Roofing should be held responsible for their mistakes from the bidding of the job, the lack of adequate ventilation as well as the poor quality workmanship There are guidelines set for proper ventilation in the building/roofing industry which Arrow Roofing did not follow Had they bid it properly in the beginning I could have contacted my insurance company to seek additional monetary compensation for the project Since that was not done, I no longer have any recourse with my insurance company.With all the time, money, time off work, etcI have spent in trying to resolve this situation I feel that the only ethical way to resolve this matter is that Arrow Roofing install the proper ventilation, as well as repair the ridge vent as soon as possible Thank you for your time and attention to this matter!! [redacted]
There are mistatements in the response that paint a different picture than what really happenedI have lived in this house now years and didn't have any leaks like I have since my roof was redone by these peopleTo me, that verifies the design.They never responded to my first complaintThe man did come by looked at the roof and said "I don't know what to tell you." Then he left and I never got any more of a responseThe chimney was repaired immediately after I was told about the cracked cement capHe hasn't looked at the roof since then but makes the comment that it wasn't fixedHe is twisting the facts to prove his pointsI need to prepare a detailed point by point rebuttle of his responseI will submit under separate cover
Even though he feels Arrow roofing did not fulfill their partHe will make final payment of 4,It should arrive in mail in five business daysWe are holding them to their words about other monies mentioned aboveThis is final paymentPlease send a receipt per my email [redacted]
All of the work has been completed and the Homeowner is very pleasedI think he made a mistake by filling this complaint, thinking that it wouldn't reflect badly or leave a mark against us in this formBut all work has been completed and he is Pleased with everythingIs there a way to have this Removed or can you contact Mr [redacted] about this before this counts as a complaint against us? We take these complaints very seriously and want to be as complaint free as Possible
We do admit that it did take longer than expected, that was due to the very bad weather that we hadWe have called MrDavis and left voicemails with only return callsA majority of the conflicts easily could have been resolved if he would have called back in to the officeWe already mailed him back his check and no longer wish to do business with MrDavis
We were contracted with Mr [redacted] Originally for See attached contractWe also included sheets of plywood replacement because we knew that there would be some but can't get a final tally until entire roof is stripped down to wood decking and per the contract 3-line down any additional wood is replaced at $per sheetSo day of installation, We start tearing of the roofAt around noon our instalerl called and made us aware that every piece of wood is damaged and needs to be replacedSo Arrow protocol is as soon as something changes customer is and was notified, he was home while this project was installedI had the estimator Brian give Mr [redacted] and call about the additional cost involved with the wood replacementPer the contract it was $per sheet additional we needed an additional sheets so that should have been $additionalWhile on the phone with Mr [redacted] he clearly wasn't happy because of an additional cost so to help we even lowered the price from to per sheet making in additional just to help outHe then agreed on the phone that it was ok to replace the wood and he would pay the differenceAfter the installation, Called Mr to get the balance paid and then he started screaming at us, calling us all kinds of names and telling us that he is not going to pay us and wants the wood for freeAfter he hung up on us 3-times we asked him to get people that he knew and trusted to read the contract and let them know we replaced an additional sheets of wood and exactly what that would mean to himSo I attached the contract, Invoice and photos of wood replacement even though Mr [redacted] was present and agreed of the wood replacement
I do not accept Arrow Roofing’s resolution to this issue concerning my roof problems I appreciate the fact they are willing to fix the ridge vent which was installed using “poor workmanship,” not a manufacturer issue according to the building inspector This inspection cost me $out of pocketSince I am not claiming damage from mold, the statement that “Arrow Roofing cannot be held liable for ventilation and mold problems related to inherent defective design or building practices from improper ventilation or moisture added into attic” does not apply to the situation at hand.I am claiming Professional Responsibility/liability on behalf of Arrow Roofing for not properly bidding my roof project The salesman, Dan D [redacted] was more concerned about selling me upgraded shingles, than including proper ventilation for my roof When Arrow Roofing bid my roof replacement I had (5) hat (intake) vents My insurance company paid for the removal and replacement of (5) hat (intake) vents When MrD [redacted] bid my roof, he did not include replacing the hat/intake vents At the time he explained that the upgraded shingles that I paid for out of pocket would extend the life of my roof What he did not explain was that by not putting in proper intake vents it would shorten the life of my roof.At the time Arrow Roofing bid my roof project I did not know much about roofing and ventilation requirementsThe only reason I knew there was something wrong with my roof was when it was pointed out to me that the Ridge Vent was lifting The first person who inspected my roof for this problem was Wes, the inspector from Arrow Roofing He told me there was not enough ventilation, and that the ridge vent was lifting due to moisture and lack of ventilationMy concern if the ventilation is not corrected/improved is as follows: 1) Lack of proper ventilation can cause damage to the roof decking and shingles, can cause wood to rot, mold or mildew leading to poor air quality in the rest of the home as well as decreased energy efficiency2) “Most shingle manufacturers have standards of minimum acceptable ventilation conditions in their shingle warranties.” (will my shingle warranty remain valid?)3) Right now I have no insurance coverage on my roof should it leak, or any other problems arise due to the problems created my Arrow RoofingIn my opinion the lack of professionalism exhibited in the bidding process and workmanship of Arrow Roofing is unacceptable Arrow Roofing should be held responsible for their mistakes from the bidding of the job, the lack of adequate ventilation as well as the poor quality workmanship There are guidelines set for proper ventilation in the building/roofing industry which Arrow Roofing did not follow Had they bid it properly in the beginning I could have contacted my insurance company to seek additional monetary compensation for the project Since that was not done, I no longer have any recourse with my insurance company.With all the time, money, time off work, etcI have spent in trying to resolve this situation I feel that the only ethical way to resolve this matter is that Arrow Roofing install the proper ventilation, as well as repair the ridge vent as soon as possible Thank you for your time and attention to this matter!! [redacted]
There are mistatements in the response that paint a different picture than what really happenedI have lived in this house now years and didn't have any leaks like I have since my roof was redone by these peopleTo me, that verifies the design.They never responded to my first complaintThe man did come by looked at the roof and said "I don't know what to tell you." Then he left and I never got any more of a responseThe chimney was repaired immediately after I was told about the cracked cement capHe hasn't looked at the roof since then but makes the comment that it wasn't fixedHe is twisting the facts to prove his pointsI need to prepare a detailed point by point rebuttle of his responseI will submit under separate cover
Even though he feels Arrow roofing did not fulfill their partHe will make final payment of 4,It should arrive in mail in five business daysWe are holding them to their words about other monies mentioned aboveThis is final paymentPlease send a receipt per my email [redacted]
All of the work has been completed and the Homeowner is very pleasedI think he made a mistake by filling this complaint, thinking that it wouldn't reflect badly or leave a mark against us in this formBut all work has been completed and he is Pleased with everythingIs there a way to have this Removed or can you contact Mr [redacted] about this before this counts as a complaint against us? We take these complaints very seriously and want to be as complaint free as Possible
We do admit that it did take longer than expected, that was due to the very bad weather that we hadWe have called MrDavis and left voicemails with only return callsA majority of the conflicts easily could have been resolved if he would have called back in to the officeWe already mailed him back his check and no longer wish to do business with MrDavis