Initial Business Response /* (1000, 5, 2015/04/27) */
We did install the windows for Ms*** in December of In April 2015, her son, whom we've had all the communication with called complaining about the windowsA production manager and installer were sent out to inspectIt was determined
the windows should be replaced and that process beganThat same day, her son came into the office and was upsetEven though he knew we were going to replace the windows, he was argumentative and confrontationalThe conversation ended when ***, the president assured him we would remedy the problemThe next day, *** called the office wanting a refundSensing something wasn't quite right, *** contacted Ms*** who paid us for the windows and inquired whether she knew her son was trying to get a refundShe stated she knew there were issues, but was unaware he trying to get a refundSpoke to a *** again on the phoneHis demeanor was the same as the previous day in the showroomIt was decided that the best resolution was to return Ms***'s money for all the windowsThis check was issued number in the amount of $2,
Initial Consumer Rebuttal /* (3000, 7, 2015/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our family did in fact receive a refund for the full amount, however Mr***'s accusations are dishearteningWe know the actual sequence of events and this is why we will never use his services againWe hope to have a decision soon on windows to replace Bob's damaged windowsOur family will notify Bob's by mail when a decision has been made,
Initial Business Response /* (1000, 5, 2015/05/15) */
We are aware of ***'s issues with the railing and it will be taken care of by ***, a subcontractor who provided materials for her projectThe railings were touched up once already, however, it appears not to be to her
satisfactionI spoke to the representative at *** at 2:15pm today, Friday 5/15/I asked for them to contact her today and get this resolved
Initial Consumer Rebuttal /* (2000, 10, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They came out and finished working on the windows and railings
Initial Business Response /* (1000, 5, 2015/04/27) */
We did install the windows for Ms*** in December of In April 2015, her son, whom we've had all the communication with called complaining about the windowsA production manager and installer were sent out to inspectIt was determined
the windows should be replaced and that process beganThat same day, her son came into the office and was upsetEven though he knew we were going to replace the windows, he was argumentative and confrontationalThe conversation ended when ***, the president assured him we would remedy the problemThe next day, *** called the office wanting a refundSensing something wasn't quite right, *** contacted Ms*** who paid us for the windows and inquired whether she knew her son was trying to get a refundShe stated she knew there were issues, but was unaware he trying to get a refundSpoke to a *** again on the phoneHis demeanor was the same as the previous day in the showroomIt was decided that the best resolution was to return Ms***'s money for all the windowsThis check was issued number in the amount of $2,
Initial Consumer Rebuttal /* (3000, 7, 2015/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our family did in fact receive a refund for the full amount, however Mr***'s accusations are dishearteningWe know the actual sequence of events and this is why we will never use his services againWe hope to have a decision soon on windows to replace Bob's damaged windowsOur family will notify Bob's by mail when a decision has been made,
Initial Business Response /* (1000, 5, 2015/05/15) */
We are aware of ***'s issues with the railing and it will be taken care of by ***, a subcontractor who provided materials for her projectThe railings were touched up once already, however, it appears not to be to her
satisfactionI spoke to the representative at *** at 2:15pm today, Friday 5/15/I asked for them to contact her today and get this resolved
Initial Consumer Rebuttal /* (2000, 10, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They came out and finished working on the windows and railings