Initial Business Response /* (1000, 8, 2015/06/01) */
To Whom It May Concern:
As per Mr***'s own statement, he was told that we sell good quality repairable parts
The radiator support in question sells for $- $depending on the condition of eachThe more money paid, the less
reconditioning needed
Mr*** wanted the cheapest one that we hadWe sent him pictures of the part prior to him purchasing the partThere was a small dent in the radiator support and some minor rust, both of which were easily repairable and both of which were clearly visible in the pictures sent to him prior to his purchase
When Mr*** called and said he was unhappy with the radiator support, we offered to exchange it for the more expensive $support which needed much less recondition if he wanted to pay the additional moneyHe asked for pictures of the more expensive part and we sent them and have not heard from him sinceLike most other companies that sell used parts, our return policy is for "exchange only" as is the Industry standard
As for Mr***'s statement of paying $each to restore the used inner fender panels we sold him that sounds about right to meIt cost $-$each to have them stripped before any metal work or repairs can even beginI do not consider $to make a year old farm truck part paint ready excessiveMaybe Mr*** is new at this
In closing, Mr*** is still free to pay more money and get a better part in exchange with the part that was sent to himOr Mr*** is free to return the parts for store credit to be used in the future to buy other used parts
Sincerely,
*** ***
Owner of Bob's F-Parts
Initial Consumer Rebuttal /* (3000, 10, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all no pictures were sent nor did I ever say that I wanted the cheapest parts possibleAs per the body shop that completed the truck "those parts are complete junk"We ended up using the Minnesota parts that were on the truck and yes Minnesota is the rusty capitol of the worldThe truck is completed now so I don't have a need for more parts nor do I need a credit for more scrap ironPlease issue a refund with me paying all shipping back to you? I am also a business owner and issuing credit is the right thing to do rather than arguing with your customers
Thanks
*** ***
Final Consumer Response /* (4200, 14, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You sure do like to lieUnfortunately I trusted your salesperson that these would be good partsGet it through your head there were no pictures sent to me of the parts that I receivedThe core support is bent in the middle 6"'s and rotten if I hit this thing with sand the entire bottom would disappearYour $pricing that you keep saying is also a load of BS, don't you think if the core support that you sent me was at all good I would just list it on Craigslist and get my money back rather than take the time to box it up and pay $in shipping? It isn't worth anythingThe valance is also bent beyond repair and worth nothingI have read a number of complaints on forums about your parts and now I know why they are complainingWhat are you out if you give me my money back since you think these parts are so valuable you should have no problem selling them for more than I paidThat's because you also know they are junk and couldn't find another sucker to buy them
Thanks
*** ***
Final Business Response /* (4000, 16, 2015/06/19) */
***'s F-Parts continues to remain firm in this business transaction with Mr***
Mr*** was definately sent several pictures of the parts that he considered and orderedThe email records remain on the computers as the proof that pictures were sent to him
The parts were boxed with proper shipping materials and were shipped to him by UPSThe "core support" in this order was not bent when it was boxed and shippedIf Mr*** recieved it in this condition, he needs to take that issue up with UPS
Our Company Policy sheet was also provided along with the parts and recieptIt clearly states our return policiesLike most companies that sell used parts, our return policy is for "exchange only" and is standard in the industryHowever, we have offered to exchange parts for the more expensive parts which would need less reconditioning, if he wanted to pay the additional costsThese parts are original Ford parts that are over years old
The particular part that he ordered is prone to rustHow much rust repair needs to be made is what determines the cost of the partHe ordered the least expensive part, which would take more reconditioningThe pictures sent to him showed the rusty areas that were going to need to be repairedIf he had paid the higher price, we would have repaired it before shippingHe chose to buy the cheaper part and fix it himself
As was previously said, we offered to let him return the part and pay the difference for the more expensive part
In years of business, we have sold hundreds of the very same part that he orderedLow, medium or high priced, he is the first to ever complain about one of these core supports
Mr*** is welcomed to return the part in exchange store credit or he can pay the difference for a more expensive part
As far as the parts Mr*** claims are bent, he would need to take that issue up with UPSWe can not file a claim with UPS from this endThe parts were not bent when they were shipped
I am rejecting this response because:
I do not have any outstanding invoices from ***'s FIf I did he would have gone after me along time ago with letters saying such that I had outstanding invoicesHe is struggling to find something to counter my allegations because he has taking items back beforeI have provide invoices stating such on the attachmentIt shows he has giving me store credit before. I have provided in addition emails from ***'s Fto me and also to *** Fabrication, my truck builder. I have provided downloads from the Internet on how to install the window kit*** provide a copy of instructions that was unreadableWhen you print it its all black. I have provide invoices from A & H Glass on parts I had to buy because the parts *** provided me would not work or did not have all the parts. I have not slandered *** and his companyI did state he should have better customer relationsFor this report I have added attitudes and observations I have seen in persons on ***'s demeanor. See attached emails and invoices I would give *** his parts back that are not fitting my truck in return for store credit for other parts as a compromise. *** ***
To Whom It May Concern:This customer is violating the Revdex.com's Terms of Service. This customer has outstanding invoices balances.***'s F-Parts is in litigation with their Attorney regarding the outstanding invoice balances and slander. The signer is causing damage to ***'s reputation and business. The Revdex.com T.O.Sdoes not allow personal or business slandering.Sincerely,*** ***
Initial Business Response /* (1000, 8, 2015/06/01) */
To Whom It May Concern:
As per Mr***'s own statement, he was told that we sell good quality repairable parts
The radiator support in question sells for $- $depending on the condition of eachThe more money paid, the less
reconditioning needed
Mr*** wanted the cheapest one that we hadWe sent him pictures of the part prior to him purchasing the partThere was a small dent in the radiator support and some minor rust, both of which were easily repairable and both of which were clearly visible in the pictures sent to him prior to his purchase
When Mr*** called and said he was unhappy with the radiator support, we offered to exchange it for the more expensive $support which needed much less recondition if he wanted to pay the additional moneyHe asked for pictures of the more expensive part and we sent them and have not heard from him sinceLike most other companies that sell used parts, our return policy is for "exchange only" as is the Industry standard
As for Mr***'s statement of paying $each to restore the used inner fender panels we sold him that sounds about right to meIt cost $-$each to have them stripped before any metal work or repairs can even beginI do not consider $to make a year old farm truck part paint ready excessiveMaybe Mr*** is new at this
In closing, Mr*** is still free to pay more money and get a better part in exchange with the part that was sent to himOr Mr*** is free to return the parts for store credit to be used in the future to buy other used parts
Sincerely,
*** ***
Owner of Bob's F-Parts
Initial Consumer Rebuttal /* (3000, 10, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all no pictures were sent nor did I ever say that I wanted the cheapest parts possibleAs per the body shop that completed the truck "those parts are complete junk"We ended up using the Minnesota parts that were on the truck and yes Minnesota is the rusty capitol of the worldThe truck is completed now so I don't have a need for more parts nor do I need a credit for more scrap ironPlease issue a refund with me paying all shipping back to you? I am also a business owner and issuing credit is the right thing to do rather than arguing with your customers
Thanks
*** ***
Final Consumer Response /* (4200, 14, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You sure do like to lieUnfortunately I trusted your salesperson that these would be good partsGet it through your head there were no pictures sent to me of the parts that I receivedThe core support is bent in the middle 6"'s and rotten if I hit this thing with sand the entire bottom would disappearYour $pricing that you keep saying is also a load of BS, don't you think if the core support that you sent me was at all good I would just list it on Craigslist and get my money back rather than take the time to box it up and pay $in shipping? It isn't worth anythingThe valance is also bent beyond repair and worth nothingI have read a number of complaints on forums about your parts and now I know why they are complainingWhat are you out if you give me my money back since you think these parts are so valuable you should have no problem selling them for more than I paidThat's because you also know they are junk and couldn't find another sucker to buy them
Thanks
*** ***
Final Business Response /* (4000, 16, 2015/06/19) */
***'s F-Parts continues to remain firm in this business transaction with Mr***
Mr*** was definately sent several pictures of the parts that he considered and orderedThe email records remain on the computers as the proof that pictures were sent to him
The parts were boxed with proper shipping materials and were shipped to him by UPSThe "core support" in this order was not bent when it was boxed and shippedIf Mr*** recieved it in this condition, he needs to take that issue up with UPS
Our Company Policy sheet was also provided along with the parts and recieptIt clearly states our return policiesLike most companies that sell used parts, our return policy is for "exchange only" and is standard in the industryHowever, we have offered to exchange parts for the more expensive parts which would need less reconditioning, if he wanted to pay the additional costsThese parts are original Ford parts that are over years old
The particular part that he ordered is prone to rustHow much rust repair needs to be made is what determines the cost of the partHe ordered the least expensive part, which would take more reconditioningThe pictures sent to him showed the rusty areas that were going to need to be repairedIf he had paid the higher price, we would have repaired it before shippingHe chose to buy the cheaper part and fix it himself
As was previously said, we offered to let him return the part and pay the difference for the more expensive part
In years of business, we have sold hundreds of the very same part that he orderedLow, medium or high priced, he is the first to ever complain about one of these core supports
Mr*** is welcomed to return the part in exchange store credit or he can pay the difference for a more expensive part
As far as the parts Mr*** claims are bent, he would need to take that issue up with UPSWe can not file a claim with UPS from this endThe parts were not bent when they were shipped
I am rejecting this response because:
I do not have any outstanding invoices from ***'s FIf I did he would have gone after me along time ago with letters saying such that I had outstanding invoicesHe is struggling to find something to counter my allegations because he has taking items back beforeI have provide invoices stating such on the attachmentIt shows he has giving me store credit before. I have provided in addition emails from ***'s Fto me and also to *** Fabrication, my truck builder. I have provided downloads from the Internet on how to install the window kit*** provide a copy of instructions that was unreadableWhen you print it its all black. I have provide invoices from A & H Glass on parts I had to buy because the parts *** provided me would not work or did not have all the parts. I have not slandered *** and his companyI did state he should have better customer relationsFor this report I have added attitudes and observations I have seen in persons on ***'s demeanor. See attached emails and invoices I would give *** his parts back that are not fitting my truck in return for store credit for other parts as a compromise. *** ***
To Whom It May Concern:This customer is violating the Revdex.com's Terms of Service. This customer has outstanding invoices balances.***'s F-Parts is in litigation with their Attorney regarding the outstanding invoice balances and slander. The signer is causing damage to ***'s reputation and business. The Revdex.com T.O.Sdoes not allow personal or business slandering.Sincerely,*** ***