October 19, Revdex.com Complaint Resolution DeptN 12th St Phoenix, AZ Ref:Complaint No*** This is in response to the above complaint filed by *** *** In March of 2015,did speak with *** in regards to the removal of a x travel trailer that had
been abandoned on property she had purchasedShe explained that she had received a call from *** at the Coconino Cty Zoning Deptin Flagstaff and mat as the home was abandoned they wanted it removedWe spoke about the cost of the removal and I explained to her that I would contact *** at the County, as we would not be able to do the work until the middle of April or laterIn speaking with *** he understood that time frame and said that as long as the unit was removed there wouldn't be any issueIn March *** did mail the payment for the removal so that we could proceedIn checking with her we found out that she did not have a title for the unit and I had her sign a statement stating that we had her permission to remove the unitIn April we sent out a guy to look at what we needed to remove the unit and found out that it was not a x travel trailer, but was an old x mobile homeIt also had some structual issues that had to be addressed so that we could transport it down the highwayWith weather issues and where her property was at we were unable to remove the home due to the ground being soft from rainWith the unit being larger than we were orginially told, this presented another issue as we had to get a oversize permit from the State to remove the home and haul on the state highwayIn hind site we should have looked at the site before taking on the job, however, with the info that *** provided and *** at the County, didn't fell there was a problem until we went outAt one point we weren't sure we were going to be able to transport it, that it might have to be dismataled on the propertyWe were able to reinforce a couple of the walls and ceiling so that we could transport it down the roadAs of the date of this letter the home has been removedWe were finally able to get the permit to transport the unit, and by reinforcing the weak areas we were able to remove the unit from the propertyIt has been off the property for a number of weeks as of the date of this letterI am not sure as to the date the County went out and looked, but did leave a message for *** several weeks ago that the home has been removedI did inform *** that we would try and take pictures for her, however, the ones that my guy took didn't come through for me to foward to herAlso, she states that I told her that reasons for not being able to remove the home were due to personal problemsI am not sure where this came from, as I have not spoken to her about anything personalWe did have issues getting the permit due to no titleAlso, she states that I didn't return her call, which if I received a message I would call her backknow that she stated she had called but didn't answer the phoneIf I am in the office I will answer the call or if we aren't in then the answering machine should pick up and we would return the call within a couple of daysIf there are any further questions in regards to this matter, please let me knowThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
October 19, Revdex.com Complaint Resolution DeptN 12th St Phoenix, AZ Ref:Complaint No*** This is in response to the above complaint filed by *** *** In March of 2015,did speak with *** in regards to the removal of a x travel trailer that had
been abandoned on property she had purchasedShe explained that she had received a call from *** at the Coconino Cty Zoning Deptin Flagstaff and mat as the home was abandoned they wanted it removedWe spoke about the cost of the removal and I explained to her that I would contact *** at the County, as we would not be able to do the work until the middle of April or laterIn speaking with *** he understood that time frame and said that as long as the unit was removed there wouldn't be any issueIn March *** did mail the payment for the removal so that we could proceedIn checking with her we found out that she did not have a title for the unit and I had her sign a statement stating that we had her permission to remove the unitIn April we sent out a guy to look at what we needed to remove the unit and found out that it was not a x travel trailer, but was an old x mobile homeIt also had some structual issues that had to be addressed so that we could transport it down the highwayWith weather issues and where her property was at we were unable to remove the home due to the ground being soft from rainWith the unit being larger than we were orginially told, this presented another issue as we had to get a oversize permit from the State to remove the home and haul on the state highwayIn hind site we should have looked at the site before taking on the job, however, with the info that *** provided and *** at the County, didn't fell there was a problem until we went outAt one point we weren't sure we were going to be able to transport it, that it might have to be dismataled on the propertyWe were able to reinforce a couple of the walls and ceiling so that we could transport it down the roadAs of the date of this letter the home has been removedWe were finally able to get the permit to transport the unit, and by reinforcing the weak areas we were able to remove the unit from the propertyIt has been off the property for a number of weeks as of the date of this letterI am not sure as to the date the County went out and looked, but did leave a message for *** several weeks ago that the home has been removedI did inform *** that we would try and take pictures for her, however, the ones that my guy took didn't come through for me to foward to herAlso, she states that I told her that reasons for not being able to remove the home were due to personal problemsI am not sure where this came from, as I have not spoken to her about anything personalWe did have issues getting the permit due to no titleAlso, she states that I didn't return her call, which if I received a message I would call her backknow that she stated she had called but didn't answer the phoneIf I am in the office I will answer the call or if we aren't in then the answering machine should pick up and we would return the call within a couple of daysIf there are any further questions in regards to this matter, please let me knowThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***