[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because these people come to our home, they do not call or knock on our door to let us know they are here, after we made that clear to them...the last Tec that came out on the 22nd, could not finish what needed to be done, and said he would have to come backhe claimed he did not have our phone number, however we have called them several times within the past few monthsBefore I left on july 22, I wrote my house phone number, cell phone number, and my sons cell phone number, the paper was blown below our steps and left behind, I have received no calls as todays date, july 25, about this return to finish what was neededIt is very unprofessional to come onto someone's property, and not knock on their do to let the customer know they are there This was done already several timesI was home each time, and when I would be in the house and look in the back yard I would see a man on my deckThese people where suppose, to be experts, before we had the deck done, my contractor went to Bobs Spas, showed them what we was going to do he asked them if that would be okay, they told him it would be, had they said any difference, I would never, had it done that wayWhen they came and delivered it, no one mentioned to us, thank it was not a good idea, or it would NOT been sunk in..I never owned a hot tub before and we depended on their experience in this fieldOnce the hot tub began having problems, it has been nothing but lies from them, and this has dragged out for months....The way they have treated us as customers has been unprofessional, rude, and with much lack of considerationthe left parts off when they were here that made it impossible to use the tub, for weeks at a timeNo other customer should have to go through all of thiswhen they come to work on one thing, something else is wrongthank its weeks till they come back, This company has done nothing to make anything right for usthank you [redacted] and [redacted] Regards, [redacted] ***
In regards to *** ***s account, we feel as though we have made every effort possible to repair his spa to factory standardsWe have made at least visits to his home in order to make the proper repairsAlthough we were not the original seller of the equipment, we accommodated him each time
he called us for our serviceAfter many attempts to resolve his issues, *** *** refused to make payments to us for the repairs previously doneThere was obvious extensive damage to the spa due to freeze damage, not neglect on our partOn December12th, we found a leak at the temperature sensor housing, at which point the spa would need to be placed on blocksWe described to him exactly how we needed the spa lifted, however he did not comply with having it set on cinder blocks, and he used automotive jacksUnfortunately, our subsequent visit to make the repairs was unable to be done due to how the spa was lifted, and our technician was not able to gain access to make the necessary repairsAt that time our technician had found that the pipes had frozen, and we pulled off the pumps from the spa to avoid any further damage due to freezing temperaturesThis would allow the pumps to thaw and eliminate the risk of internal freeze damageOn January24th, the spa was finally set onto blocks properlyWe had found the spa to be leaking at the bottom suctions of the unit, and we had to order those parts for replacementOn January, 29th, we came back to his residence and replaced both bottom suctionsIn April of *** *** called us to request further service due to his spa tripping his breakerAt this time we found that the blower motor to the spa would need to be replaced in order to fix his issue*** *** declined the repairs, and began stating that the damage to the spa was due to our neglectHowever, this is not the case
As with many other repair jobs done in the Winter months, the risk of freeze damage is high when the spa is leakingAs is the case with *** ***We made every effort possible to eliminate freeze damage, however with the extensive leaks on his spa in the Winter months where temperatures were below freezing, freeze damage did occurWe feel we are not responsible for the damage due to it freezing, and request that *** *** pay his invoice for the services we providedIf needed, we have all the service records for our visits, and we would be happy to share them with you should you request them Please feel free to contact our service department @ ###-###-#### ext#** with any questions
Sincerely,
Bob’s Intowne Spas
I understand *** *** ***'s frustration and please be assured we have been in contact with him many times concerning the issues he has had with his Master Spa. There has been multiple phone calls and service calls on the productYesterday evening (the 20th of October)
Jesse T*** did again speak to ** *** letting him know that we have been in contact with Master Spas concerning his remote that is again malfunctioning We are waiting on their response and direction to the problem.The first remote was replace under Masters RGA ***He has received his requested phone call and
We will be in contact shortly to convey the recommended solution to the problemSincerely
Tara W***
President
We did work in ** *** did not pay He did not respond to our late letters and when it was sent to collections at the credit Bureau of ***, he did not respond to them as a person who has any kind of case would to protect his credit
This is obviously a case where someone who doesn't pay his bills, realizes years later that they have negatively effected their own credit by their delinquency
The proper recourse was followed and soon, this should be automatically wiped off of ** ***s credit report as his years is soon over Hopefully he will not make this mistake in the future
Sincerely
*** * ***
President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me FYI to Tara W*** She was cc on email and I thought that her Vice President who I was constantly calling and emailing would have resolved the issue He, Jesse T***, did not that is why she was cc on the last email I sent to Jesse back in the beginning of August Suggest that Tara check her emails back in August
Regards,
*** ***
We understand that the customer is unhappyAnd we regret the delays and the fact that we didn't have access to perform the job quickly and efficiently
We thought that they wanted us to fix the spa, which we didIt seems unclear what the customer is requesting
What else would the customer like to see us do to help them?
Thanks
Tara W***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because
these people come to our home, they do not call or knock on our door to let us know they are here, after we made that clear
to them...the last Tec that came out on the 22nd, could not finish what needed to be done, and said he would have to come backhe claimed he did not have our phone number, however we have called them several times within the past few monthsBefore I left on july 22, I wrote my house phone number, cell phone number, and my sons cell phone number,
the paper was blown below our steps and left behind, I have received no calls as todays date, july 25, about this return to finish what was
neededIt is very unprofessional to come onto someone's property, and not knock on their do to let the customer know they are there
This was done already several timesI was home each time, and when I would be in the house and look in the back yard I would see a man
on my deckThese people where suppose, to be experts, before we had the deck done, my contractor went to Bobs Spas, showed them what we was going to do
he asked them if that would be okay, they told him it would be, had they said any difference, I would never, had it done that wayWhen they came and
delivered it, no one mentioned to us, thank it was not a good idea, or it would NOT been sunk in..I never owned a hot tub before
and we depended on their experience in this fieldOnce the hot tub began having problems, it has been nothing but lies from them, and this has dragged
out for months....The way they have treated us as customers has been unprofessional, rude, and with much lack of considerationthe left parts off when they were here that made it impossible to use the tub, for weeks at a timeNo other customer should have to go through all of thiswhen they come to work on one thing, something else is wrongthank its weeks till they come back,
This company has done nothing to make anything right for usthank you
*** and *** ***
Regards,
*** ***
I understand *** *** ***'s frustration and please be assured we have been in contact with him many times concerning the issues he has had with his Master Spa. There has been multiple phone calls and service calls on the product.Yesterday evening (the 20th of October) Jesse T***
did again speak to ** *** letting him know that we have been in contact with Master Spas concerning his remote that is again malfunctioning We are waiting on their response and direction to the problem.The first remote was replace under Masters RGA ***.He has received his requested phone call and We will be in contact shortly to convey the recommended solution to the problem.SincerelyTara W***President
To Whom It May Concern*** *** came into our Mechanicsburg store and asked if he could get a spa moved. Our representative said that we do offer that service and stated that it must be a simple back up to site and pick up. We need the spa drained and electrically unhooked. We
cannot remove doors, gates, windows or fencesWe must be able to back up to the unit and will lift it onto our trailer. We do not do deck removals or work with spas that are built into decks or other areas. *** *** paid the $and we scheduled the work. When we arrived we discovered that the spa was inside and our crew could not remove it safely. At that point the customer started swearing at my crew, and they called me asked me what to do. I told them if it could not be done safely to simply leave and we would give him a prompt refund. This is when he became verbally abusive over the phone, and when I heard this, I told them to leave as quickly as possible.There was no written contract. *** *** lied about the area the spa needed removed from. We do reserve the right to refuse to do any work that is unsafe as well as work with customers who are verbally abusive. We did promptly refund his money and he has cashed the check. That concludes any further business that we will ever do with *** *** ***.Sincerely,Tara W***The Majority Owner
Revdex.com
The cover skin is on order at our expense. We will contact her when it is in to install
If ***
has further problems I suggest that she actually contact me directly. I could've solved this for her without so much distress on her part
Sincerely,
Tara * W***
5/30/Dear madam,My response to Bobs intown spa is that they are a manufactures service providerFor *** spas and for many years they service my tub year service set it up for the seasonI was always happy with the service Tec send out.This one time the service Tec looked at the tub told me it must be razed about 18 into service the tub, the tub weight is about LB, Bobs installs and remove old tubs and I was not shore way the customer needed to move the tub and have the power discontentedSo the service TEC was at my home for about min.And left, returning about weeks later I was told it need to be on cinder boxesUsed for building home on special size? I have it up on auto jack stand with a weight rating of 50,Lbthe Tec left again and requested stacked boxes.About two weeks later he showed up and removed the pumps because of the weather and removed appoxof the foam insulation on the tub and left with a mess on the deck the foam everywhere and the side left off the tubAbout weeks later the service manger come out and put the tub togetherIt was not right, so I had *** *** repair fix it and was told it would be about $2,dollars to reinsulated the tub and fix the poor repair right,| purchase a new tub from *** *** * *** ***; they removed and install the new tub electric and all for a price of about $dollarsHappy with the new tub and there year service
I appreciate the overdue response and am satisfied as long as work is being done to resove my issues[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
RE: *** *** ***
We were out on 7-22-and have solved all of the issues for this customer. The delay was due to the way the customer permanently
built the unit into their deck and we could not get easy access to solve the problems as quickly as we normally do
Thank you
Tara W***
President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because these people come to our home, they do not call or knock on our door to let us know they are here, after we made that clear to them...the last Tec that came out on the 22nd, could not finish what needed to be done, and said he would have to come backhe claimed he did not have our phone number, however we have called them several times within the past few monthsBefore I left on july 22, I wrote my house phone number, cell phone number, and my sons cell phone number, the paper was blown below our steps and left behind, I have received no calls as todays date, july 25, about this return to finish what was neededIt is very unprofessional to come onto someone's property, and not knock on their do to let the customer know they are there This was done already several timesI was home each time, and when I would be in the house and look in the back yard I would see a man on my deckThese people where suppose, to be experts, before we had the deck done, my contractor went to Bobs Spas, showed them what we was going to do he asked them if that would be okay, they told him it would be, had they said any difference, I would never, had it done that wayWhen they came and delivered it, no one mentioned to us, thank it was not a good idea, or it would NOT been sunk in..I never owned a hot tub before and we depended on their experience in this fieldOnce the hot tub began having problems, it has been nothing but lies from them, and this has dragged out for months....The way they have treated us as customers has been unprofessional, rude, and with much lack of considerationthe left parts off when they were here that made it impossible to use the tub, for weeks at a timeNo other customer should have to go through all of thiswhen they come to work on one thing, something else is wrongthank its weeks till they come back, This company has done nothing to make anything right for usthank you [redacted] and [redacted] Regards, [redacted] ***
In regards to *** ***s account, we feel as though we have made every effort possible to repair his spa to factory standardsWe have made at least visits to his home in order to make the proper repairsAlthough we were not the original seller of the equipment, we accommodated him each time
he called us for our serviceAfter many attempts to resolve his issues, *** *** refused to make payments to us for the repairs previously doneThere was obvious extensive damage to the spa due to freeze damage, not neglect on our partOn December12th, we found a leak at the temperature sensor housing, at which point the spa would need to be placed on blocksWe described to him exactly how we needed the spa lifted, however he did not comply with having it set on cinder blocks, and he used automotive jacksUnfortunately, our subsequent visit to make the repairs was unable to be done due to how the spa was lifted, and our technician was not able to gain access to make the necessary repairsAt that time our technician had found that the pipes had frozen, and we pulled off the pumps from the spa to avoid any further damage due to freezing temperaturesThis would allow the pumps to thaw and eliminate the risk of internal freeze damageOn January24th, the spa was finally set onto blocks properlyWe had found the spa to be leaking at the bottom suctions of the unit, and we had to order those parts for replacementOn January, 29th, we came back to his residence and replaced both bottom suctionsIn April of *** *** called us to request further service due to his spa tripping his breakerAt this time we found that the blower motor to the spa would need to be replaced in order to fix his issue*** *** declined the repairs, and began stating that the damage to the spa was due to our neglectHowever, this is not the case
As with many other repair jobs done in the Winter months, the risk of freeze damage is high when the spa is leakingAs is the case with *** ***We made every effort possible to eliminate freeze damage, however with the extensive leaks on his spa in the Winter months where temperatures were below freezing, freeze damage did occurWe feel we are not responsible for the damage due to it freezing, and request that *** *** pay his invoice for the services we providedIf needed, we have all the service records for our visits, and we would be happy to share them with you should you request them Please feel free to contact our service department @ ###-###-#### ext#** with any questions
Sincerely,
Bob’s Intowne Spas
I understand *** *** ***'s frustration and please be assured we have been in contact with him many times concerning the issues he has had with his Master Spa. There has been multiple phone calls and service calls on the productYesterday evening (the 20th of October)
Jesse T*** did again speak to ** *** letting him know that we have been in contact with Master Spas concerning his remote that is again malfunctioning We are waiting on their response and direction to the problem.The first remote was replace under Masters RGA ***He has received his requested phone call and
We will be in contact shortly to convey the recommended solution to the problemSincerely
Tara W***
President
We did work in ** *** did not pay He did not respond to our late letters and when it was sent to collections at the credit Bureau of ***, he did not respond to them as a person who has any kind of case would to protect his credit
This is obviously a case where someone who doesn't pay his bills, realizes years later that they have negatively effected their own credit by their delinquency
The proper recourse was followed and soon, this should be automatically wiped off of ** ***s credit report as his years is soon over Hopefully he will not make this mistake in the future
Sincerely
*** * ***
President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me FYI to Tara W*** She was cc on email and I thought that her Vice President who I was constantly calling and emailing would have resolved the issue He, Jesse T***, did not that is why she was cc on the last email I sent to Jesse back in the beginning of August Suggest that Tara check her emails back in August
Regards,
*** ***
We understand that the customer is unhappyAnd we regret the delays and the fact that we didn't have access to perform the job quickly and efficiently
We thought that they wanted us to fix the spa, which we didIt seems unclear what the customer is requesting
What else would the customer like to see us do to help them?
Thanks
Tara W***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because
these people come to our home, they do not call or knock on our door to let us know they are here, after we made that clear
to them...the last Tec that came out on the 22nd, could not finish what needed to be done, and said he would have to come backhe claimed he did not have our phone number, however we have called them several times within the past few monthsBefore I left on july 22, I wrote my house phone number, cell phone number, and my sons cell phone number,
the paper was blown below our steps and left behind, I have received no calls as todays date, july 25, about this return to finish what was
neededIt is very unprofessional to come onto someone's property, and not knock on their do to let the customer know they are there
This was done already several timesI was home each time, and when I would be in the house and look in the back yard I would see a man
on my deckThese people where suppose, to be experts, before we had the deck done, my contractor went to Bobs Spas, showed them what we was going to do
he asked them if that would be okay, they told him it would be, had they said any difference, I would never, had it done that wayWhen they came and
delivered it, no one mentioned to us, thank it was not a good idea, or it would NOT been sunk in..I never owned a hot tub before
and we depended on their experience in this fieldOnce the hot tub began having problems, it has been nothing but lies from them, and this has dragged
out for months....The way they have treated us as customers has been unprofessional, rude, and with much lack of considerationthe left parts off when they were here that made it impossible to use the tub, for weeks at a timeNo other customer should have to go through all of thiswhen they come to work on one thing, something else is wrongthank its weeks till they come back,
This company has done nothing to make anything right for usthank you
*** and *** ***
Regards,
*** ***
I understand *** *** ***'s frustration and please be assured we have been in contact with him many times concerning the issues he has had with his Master Spa. There has been multiple phone calls and service calls on the product.Yesterday evening (the 20th of October) Jesse T***
did again speak to ** *** letting him know that we have been in contact with Master Spas concerning his remote that is again malfunctioning We are waiting on their response and direction to the problem.The first remote was replace under Masters RGA ***.He has received his requested phone call and We will be in contact shortly to convey the recommended solution to the problem.SincerelyTara W***President
To Whom It May Concern*** *** came into our Mechanicsburg store and asked if he could get a spa moved. Our representative said that we do offer that service and stated that it must be a simple back up to site and pick up. We need the spa drained and electrically unhooked. We
cannot remove doors, gates, windows or fencesWe must be able to back up to the unit and will lift it onto our trailer. We do not do deck removals or work with spas that are built into decks or other areas. *** *** paid the $and we scheduled the work. When we arrived we discovered that the spa was inside and our crew could not remove it safely. At that point the customer started swearing at my crew, and they called me asked me what to do. I told them if it could not be done safely to simply leave and we would give him a prompt refund. This is when he became verbally abusive over the phone, and when I heard this, I told them to leave as quickly as possible.There was no written contract. *** *** lied about the area the spa needed removed from. We do reserve the right to refuse to do any work that is unsafe as well as work with customers who are verbally abusive. We did promptly refund his money and he has cashed the check. That concludes any further business that we will ever do with *** *** ***.Sincerely,Tara W***The Majority Owner
Revdex.com
The cover skin is on order at our expense. We will contact her when it is in to install
If ***
has further problems I suggest that she actually contact me directly. I could've solved this for her without so much distress on her part
Sincerely,
Tara * W***
5/30/Dear madam,My response to Bobs intown spa is that they are a manufactures service providerFor *** spas and for many years they service my tub year service set it up for the seasonI was always happy with the service Tec send out.This one time the service Tec looked at the tub told me it must be razed about 18 into service the tub, the tub weight is about LB, Bobs installs and remove old tubs and I was not shore way the customer needed to move the tub and have the power discontentedSo the service TEC was at my home for about min.And left, returning about weeks later I was told it need to be on cinder boxesUsed for building home on special size? I have it up on auto jack stand with a weight rating of 50,Lbthe Tec left again and requested stacked boxes.About two weeks later he showed up and removed the pumps because of the weather and removed appoxof the foam insulation on the tub and left with a mess on the deck the foam everywhere and the side left off the tubAbout weeks later the service manger come out and put the tub togetherIt was not right, so I had *** *** repair fix it and was told it would be about $2,dollars to reinsulated the tub and fix the poor repair right,| purchase a new tub from *** *** * *** ***; they removed and install the new tub electric and all for a price of about $dollarsHappy with the new tub and there year service
I appreciate the overdue response and am satisfied as long as work is being done to resove my issues[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
RE: *** *** ***
We were out on 7-22-and have solved all of the issues for this customer. The delay was due to the way the customer permanently
built the unit into their deck and we could not get easy access to solve the problems as quickly as we normally do
Thank you
Tara W***
President