Hello I would just like to say thank you and my car was brought into the shop on Monday bobs of [redacted] and they fixed everything except the day lights which I was told to call back on Monday to schedule an appointment for thatIf you need further correspondence from me you can email or call me at [redacted] thank you [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good afternoon,Regarding customer [redacted] we were aware of this issue since he did come back to our dealershipThe vehicle that he owned did have 30,miles and we offered $5,more than the other dealerships but were unable to come to termsThe customer opted for a more expensive vehicle where we could not agree upon monthly paymentBut we are willing to work with the customer again to try to come to some agreement.Kind regards,Kelly Kelly B M***Business Development Director Bob’s Buick GMC of MilfordRockville Centre GMC [redacted]
Complaint: [redacted] I am rejecting this response because: First of all, the business was completely irrelevant with their responseWe want our money back because the dealership didnt do things within the lawWe were not strapped for money, our credit was fine, the people at the dealership, John C [redacted] specfically, are your typical sg salesmenWe told John and the other salesmen that there was not a single car on the lot that we wanted, yet they wouldnt let us leaveJohn began screaming at us when we said we didnt like any of his inventoryHe said he would try to find us a car we actually liked, but every time I contacted him he had a new excuseFinally over a month after we bought the car, I called and he said he had a car I could come check outMind you he didnt contact me, I always had to call himAnyways the car was not as he described it, I dont think he knows the difference between an automatic and manual transmissionI had to travel hours to see the car and when I said I didnt want it he screamed at us again in front of other customersI have a recording of him screamingWe are still driving around with a plate made out of paper, we got pulled over for it yesterdayThis has just been a bad experience, the business actually contacted us threatening us to take down reviews we had writtenBut people deserve to know what theyre getting intoWe still just want our down payment and first months payment back, as well as compensation for all of this time wastedIf this isnt resolved within two days, we will just continue to write reviews and warn people what theyre getting into and hopefully bobs buico gmc will be out of business in no time at allOh and as far as the [redacted] goes, the salesman told us that it would only be a little bit more per month, these ppl are horrible at their jobsMy boyfriend knew how expensive it was, the salesman at the dealership hadnt a clue thoughAnd my boyfriend gave this ie a list with one car on it that he wanted, if it was so difficult we should have just been able to return the car that first time we called to say we werent happy with itVery simple, now John stop with your lies and please try to stay relevant, youre only embarrassing yourselfI will address every irrelevant thing you say, but that doesnt make it relevant, im only doing it to prove to you how ignorant you are, and that you cant get away with whatever you want :) Sincerely, [redacted]
This letter is regarding [redacted] [redacted] did have a few issues with his vehicleHe initially stopped in to have us inspect a concern regarding his vehicleParts were ordered the same day for the vehicle [redacted] did have subsequent visits to our dealershipThere was an issue with concerning parts delivery when he first returned for installationWe tried to compensate by personally picking up [redacted] 's vehicle and performing repairsA couple of days later we received a call from the customer stating that the molding had a dent and the paint by the glass was chippedI requested if we can pick up the vehicle so we can repair vehicle correctlyI did not hear back from customer at allI then emailed [redacted] and requested for him to call me so that I could resolve any concernsAfter a few days I again reached out to [redacted] and repeated this process, also, offering a loaner as a courtesy to try and further our participation to remedy his concernsI finally received a message from customer stating they will never do business with us and requested for us to stop calling and emailed themWe are still open to perform anything [redacted] 's vehicle needs in regards to repairsI believe we tried our best to have [redacted] work with us so we can address the issues and to rebuild trust with the customer Our number one priority is to take care of all our customers in a way that fortifies and cements a healthy business relationship but also fosters a feeling of appreciation for their businessBest Regards, Mirwais H***Parts & Service DirectorBuick GMC of Milford W: EXT742C: ###-###-#### [redacted]
This customer has been to our dealership on multiple occasionsHe is legally above age to choose his own decisionsThis customer did purchase two vehicles and signed for both contractsThen he proceeded to bring in an older gentleman to try to discuss the scenario which we were willing to try to help himThen the person said that he was going to record him Our General Manager refused to be recorded by audio or visualHe then was notified to leave the General Managers office even though he was willing to try to help himAfter the consumer left this person publically placed a video that we were not aware of and posted on [redacted] , [redacted] and a couple of other TV stations This person legally has violated our dealership and we were willing to help him Please let me know if you do need any further information regarding this Regards, Kelly Kelly B M [redacted] Business Development Manager Bobs of Milford [redacted] www.bobsofmilford.com
This letter is regarding *** *** *** *** *** did have a few issues with his vehicleHe initially stopped in to have us inspect a concern regarding his vehicleParts were ordered the same day for the vehicle*** *** did have subsequent visits to our
dealershipThere was an issue with concerning parts delivery when he first returned for installationWe tried to compensate by personally picking up *** ***'s vehicle and performing repairsA couple of days later we received a call from the customer stating that the molding had a dent and the paint by the glass was chippedI requested if we can pick up the vehicle so we can repair vehicle correctlyI did not hear back from customer at allI then emailed *** *** and requested for him to call me so that I could resolve any concernsAfter a few days I again reached out to *** *** and repeated this process, also, offering a loaner as a courtesy to try and further our participation to remedy his concernsI finally received a message from customer stating they will never do business with us and requested for us to stop calling and emailed themWe are still open to perform anything *** ***'s vehicle needs in regards to repairsI believe we tried our best to have *** *** work with us so we can address the issues and to rebuild trust with the customer. Our number one priority is to take care of all our customers in a way that fortifies and cements a healthy business relationship but also fosters a feeling of appreciation for their businessBest Regards, Mirwais H***Parts & Service DirectorBuick GMC of Milford W: EXT742C: ###-###-#### ***
Complaint: ***
I am rejecting this response because:
First of all, the business was completely irrelevant with their responseWe want our money back because the dealership didnt do things within the lawWe were not strapped for money, our credit was fine, the people at the dealership, John C*** specfically, are your typical sg salesmenWe told John and the other salesmen that there was not a single car on the lot that we wanted, yet they wouldnt let us leaveJohn began screaming at us when we said we didnt like any of his inventoryHe said he would try to find us a car we actually liked, but every time I contacted him he had a new excuseFinally over a month after we bought the car, I called and he said he had a car I could come check outMind you he didnt contact me, I always had to call himAnyways the car was not as he described it, I dont think he knows the difference between an automatic and manual transmissionI had to travel hours to see the car and when I said I didnt want it he screamed at us again in front of other customersI have a recording of him screamingWe are still driving around with a plate made out of paper, we got pulled over for it yesterdayThis has just been a bad experience, the business actually contacted us threatening us to take down reviews we had writtenBut people deserve to know what theyre getting intoWe still just want our down payment and first months payment back, as well as compensation for all of this time wastedIf this isnt resolved within two days, we will just continue to write reviews and warn people what theyre getting into and hopefully bobs buico gmc will be out of business in no time at allOh and as far as the *** goes, the salesman told us that it would only be a little bit more per month, these ppl are horrible at their jobsMy boyfriend knew how expensive it was, the salesman at the dealership hadnt a clue thoughAnd my boyfriend gave this ie a list with one car on it that he wanted, if it was so difficult we should have just been able to return the car that first time we called to say we werent happy with itVery simple, now John stop with your lies and please try to stay relevant, youre only embarrassing yourselfI will address every irrelevant thing you say, but that doesnt make it relevant, im only doing it to prove to you how ignorant you are, and that you cant get away with whatever you want :)
Sincerely,
*** ***
Good afternoon,Regarding customer *** *** we were aware of this issue since he did come back to our dealershipThe vehicle that he owned did have 30,miles and we offered $5,more than the other dealerships but were unable to come to termsThe customer opted for a more
expensive vehicle where we could not agree upon monthly paymentBut we are willing to work with the customer again to try to come to some agreement.Kind regards,Kelly Kelly B M***Business Development Director Bob’s Buick GMC of MilfordRockville Centre GMC*** *** ***
*** *** ***
***
***
We have contacted *** *** regarding his issue with his *** ***The General Manager has let the customer know that we will take care of the
vehicle to what he issued in the complaint letter.Thank you
Kind regards,
Kelly
*** * ***
Business Development Manager
Bobs of ***
***
***
***
This customer has been to our dealership on multiple occasionsHe is legally above age to choose his own decisionsThis customer did purchase two vehicles and signed for both contractsThen he proceeded to bring in an older gentleman to try to discuss the scenario which we were
willing to try to help himThen the person said that he was going to record him Our General Manager refused to be recorded by audio or visualHe then was notified to leave the General Managers office even though he was willing to try to help himAfter the consumer left this person publically placed a video that we were not aware of and posted on ***, *** *** *** *** *** ** *** *** and a couple of other TV stations This person legally has violated our dealership and we were willing to help him Please let me know if you do need any further information regarding this Regards, Kelly Kelly B M*** Business Development Manager Bobs of Milford ***
*** www.bobsofmilford.com
Hello I would just like to say thank you and my car was brought into the shop on Monday bobs of *** ** *** and they fixed everything except the day lights which I was told to call back on Monday to schedule an appointment for thatIf you need further correspondence from me you can email or call me at ***
thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely, *** ***
In reference to *** * *** regarding his contract disputes issue with Bob’s of *** We did end up buying his vehicle back and paying back the bank who he was originally funded throughHe was also given back his trade inHe was told by our ***
*** *** that the vehicle he was purchasing was just a front wheel drive vehicle knowing he was looking for an all-wheel drive vehicleHe was aware and did move forward with the purchaseAlso, we did try to accommodate him to move to an AWD vehicle but his monthly payments would rise, which we had given him a year free of oil changes We did try to accommodate this customer on all aspects If there any further issues please feel free to contact us Kind regards, *** *** * *** Business Development Manager Bobs of *** *** ***
***
Hello I would just like to say thank you and my car was brought into the shop on Monday bobs of [redacted] and they fixed everything except the day lights which I was told to call back on Monday to schedule an appointment for thatIf you need further correspondence from me you can email or call me at [redacted] thank you [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Good afternoon,Regarding customer [redacted] we were aware of this issue since he did come back to our dealershipThe vehicle that he owned did have 30,miles and we offered $5,more than the other dealerships but were unable to come to termsThe customer opted for a more expensive vehicle where we could not agree upon monthly paymentBut we are willing to work with the customer again to try to come to some agreement.Kind regards,Kelly Kelly B M***Business Development Director Bob’s Buick GMC of MilfordRockville Centre GMC [redacted]
Complaint: [redacted] I am rejecting this response because: First of all, the business was completely irrelevant with their responseWe want our money back because the dealership didnt do things within the lawWe were not strapped for money, our credit was fine, the people at the dealership, John C [redacted] specfically, are your typical s
g salesmenWe told John and the other salesmen that there was not a single car on the lot that we wanted, yet they wouldnt let us leaveJohn began screaming at us when we said we didnt like any of his inventoryHe said he would try to find us a car we actually liked, but every time I contacted him he had a new excuseFinally over a month after we bought the car, I called and he said he had a car I could come check outMind you he didnt contact me, I always had to call himAnyways the car was not as he described it, I dont think he knows the difference between an automatic and manual transmissionI had to travel hours to see the car and when I said I didnt want it he screamed at us again in front of other customersI have a recording of him screamingWe are still driving around with a plate made out of paper, we got pulled over for it yesterdayThis has just been a bad experience, the business actually contacted us threatening us to take down reviews we had writtenBut people deserve to know what theyre getting intoWe still just want our down payment and first months payment back, as well as compensation for all of this time wastedIf this isnt resolved within two days, we will just continue to write reviews and warn people what theyre getting into and hopefully bobs buico gmc will be out of business in no time at allOh and as far as the [redacted] goes, the salesman told us that it would only be a little bit more per month, these ppl are horrible at their jobsMy boyfriend knew how expensive it was, the salesman at the dealership hadnt a clue thoughAnd my boyfriend gave this i
e a list with one car on it that he wanted, if it was so difficult we should have just been able to return the car that first time we called to say we werent happy with itVery simple, now John stop with your lies and please try to stay relevant, youre only embarrassing yourselfI will address every irrelevant thing you say, but that doesnt make it relevant, im only doing it to prove to you how ignorant you are, and that you cant get away with whatever you want :) Sincerely, [redacted]
This letter is regarding [redacted] [redacted] did have a few issues with his vehicleHe initially stopped in to have us inspect a concern regarding his vehicleParts were ordered the same day for the vehicle [redacted] did have subsequent visits to our dealershipThere was an issue with concerning parts delivery when he first returned for installationWe tried to compensate by personally picking up [redacted] 's vehicle and performing repairsA couple of days later we received a call from the customer stating that the molding had a dent and the paint by the glass was chippedI requested if we can pick up the vehicle so we can repair vehicle correctlyI did not hear back from customer at allI then emailed [redacted] and requested for him to call me so that I could resolve any concernsAfter a few days I again reached out to [redacted] and repeated this process, also, offering a loaner as a courtesy to try and further our participation to remedy his concernsI finally received a message from customer stating they will never do business with us and requested for us to stop calling and emailed themWe are still open to perform anything [redacted] 's vehicle needs in regards to repairsI believe we tried our best to have [redacted] work with us so we can address the issues and to rebuild trust with the customer Our number one priority is to take care of all our customers in a way that fortifies and cements a healthy business relationship but also fosters a feeling of appreciation for their businessBest Regards, Mirwais H***Parts & Service DirectorBuick GMC of Milford W: EXT742C: ###-###-#### [redacted]
This customer has been to our dealership on multiple occasionsHe is legally above age to choose his own decisionsThis customer did purchase two vehicles and signed for both contractsThen he proceeded to bring in an older gentleman to try to discuss the scenario which we were willing to try to help himThen the person said that he was going to record him Our General Manager refused to be recorded by audio or visualHe then was notified to leave the General Managers office even though he was willing to try to help himAfter the consumer left this person publically placed a video that we were not aware of and posted on [redacted] , [redacted] and a couple of other TV stations This person legally has violated our dealership and we were willing to help him Please let me know if you do need any further information regarding this Regards, Kelly Kelly B M [redacted] Business Development Manager Bobs of Milford [redacted] www.bobsofmilford.com
This letter is regarding *** *** *** *** *** did have a few issues with his vehicleHe initially stopped in to have us inspect a concern regarding his vehicleParts were ordered the same day for the vehicle*** *** did have subsequent visits to our
dealershipThere was an issue with concerning parts delivery when he first returned for installationWe tried to compensate by personally picking up *** ***'s vehicle and performing repairsA couple of days later we received a call from the customer stating that the molding had a dent and the paint by the glass was chippedI requested if we can pick up the vehicle so we can repair vehicle correctlyI did not hear back from customer at allI then emailed *** *** and requested for him to call me so that I could resolve any concernsAfter a few days I again reached out to *** *** and repeated this process, also, offering a loaner as a courtesy to try and further our participation to remedy his concernsI finally received a message from customer stating they will never do business with us and requested for us to stop calling and emailed themWe are still open to perform anything *** ***'s vehicle needs in regards to repairsI believe we tried our best to have *** *** work with us so we can address the issues and to rebuild trust with the customer. Our number one priority is to take care of all our customers in a way that fortifies and cements a healthy business relationship but also fosters a feeling of appreciation for their businessBest Regards, Mirwais H***Parts & Service DirectorBuick GMC of Milford W: EXT742C: ###-###-#### ***
Complaint: ***
g salesmenWe told John and the other salesmen that there was not a single car on the lot that we wanted, yet they wouldnt let us leaveJohn began screaming at us when we said we didnt like any of his inventoryHe said he would try to find us a car we actually liked, but every time I contacted him he had a new excuseFinally over a month after we bought the car, I called and he said he had a car I could come check outMind you he didnt contact me, I always had to call himAnyways the car was not as he described it, I dont think he knows the difference between an automatic and manual transmissionI had to travel hours to see the car and when I said I didnt want it he screamed at us again in front of other customersI have a recording of him screamingWe are still driving around with a plate made out of paper, we got pulled over for it yesterdayThis has just been a bad experience, the business actually contacted us threatening us to take down reviews we had writtenBut people deserve to know what theyre getting intoWe still just want our down payment and first months payment back, as well as compensation for all of this time wastedIf this isnt resolved within two days, we will just continue to write reviews and warn people what theyre getting into and hopefully bobs buico gmc will be out of business in no time at allOh and as far as the *** goes, the salesman told us that it would only be a little bit more per month, these ppl are horrible at their jobsMy boyfriend knew how expensive it was, the salesman at the dealership hadnt a clue thoughAnd my boyfriend gave this i
e a list with one car on it that he wanted, if it was so difficult we should have just been able to return the car that first time we called to say we werent happy with itVery simple, now John stop with your lies and please try to stay relevant, youre only embarrassing yourselfI will address every irrelevant thing you say, but that doesnt make it relevant, im only doing it to prove to you how ignorant you are, and that you cant get away with whatever you want :)
I am rejecting this response because:
First of all, the business was completely irrelevant with their responseWe want our money back because the dealership didnt do things within the lawWe were not strapped for money, our credit was fine, the people at the dealership, John C*** specfically, are your typical s
Sincerely,
*** ***
Good afternoon,Regarding customer *** *** we were aware of this issue since he did come back to our dealershipThe vehicle that he owned did have 30,miles and we offered $5,more than the other dealerships but were unable to come to termsThe customer opted for a more
expensive vehicle where we could not agree upon monthly paymentBut we are willing to work with the customer again to try to come to some agreement.Kind regards,Kelly Kelly B M***Business Development Director Bob’s Buick GMC of MilfordRockville Centre GMC*** *** ***
*** *** ***
***
***
We have contacted *** *** regarding his issue with his *** ***The General Manager has let the customer know that we will take care of the
vehicle to what he issued in the complaint letter.Thank you
Kind regards,
Kelly
*** * ***
Business Development Manager
Bobs of ***
***
***
***
This customer has been to our dealership on multiple occasionsHe is legally above age to choose his own decisionsThis customer did purchase two vehicles and signed for both contractsThen he proceeded to bring in an older gentleman to try to discuss the scenario which we were
willing to try to help himThen the person said that he was going to record him Our General Manager refused to be recorded by audio or visualHe then was notified to leave the General Managers office even though he was willing to try to help himAfter the consumer left this person publically placed a video that we were not aware of and posted on ***, *** *** *** *** *** ** *** *** and a couple of other TV stations This person legally has violated our dealership and we were willing to help him Please let me know if you do need any further information regarding this Regards, Kelly Kelly B M*** Business Development Manager Bobs of Milford ***
*** www.bobsofmilford.com
Hello I would just like to say thank you and my car was brought into the shop on Monday bobs of *** ** *** and they fixed everything except the day lights which I was told to call back on Monday to schedule an appointment for thatIf you need further correspondence from me you can email or call me at ***
thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely, *** ***
In reference to *** * *** regarding his contract disputes issue with Bob’s of *** We did end up buying his vehicle back and paying back the bank who he was originally funded throughHe was also given back his trade inHe was told by our ***
*** *** that the vehicle he was purchasing was just a front wheel drive vehicle knowing he was looking for an all-wheel drive vehicleHe was aware and did move forward with the purchaseAlso, we did try to accommodate him to move to an AWD vehicle but his monthly payments would rise, which we had given him a year free of oil changes We did try to accommodate this customer on all aspects If there any further issues please feel free to contact us Kind regards, *** *** * *** Business Development Manager Bobs of *** *** ***
***