Bob's Outdoor & Power Equipment, LLC

07/01/I am responding per your request concerning the situation that has come to my attentionI am enclosing a copy of the post card that is sent out to remind customer's to get their equipment serviced over the winter months to avoid any delay during the spring.I am the person that does all the sales, at no point was this customer or any other customer told this service is provided at no chargeA business could not stay in business and keep the doors open if this was caseI sell over over units per year, this would add up to a sum of moneyAfter listening to the customer, I did tell him that I would drop the $charge for pick up and deliveryI felt that was more than fair, since the driver was to call ahead of time and failed to do so.Our mechanics have a check off sheet to check an item off when it is completeWe do not replace parts unless it is totally neededAlthough the bolts get tighten from factory and before the leave for delivery, they will come loose during usage throughout the seasonI see this happen all the time, whether it is a commercial cutter or home owner.We do not provide a quote to the customer for service unless that they request or they state that they would like one and the customer did not request a quoteI talked to head mechanic after the customer called, he did not feel the repair out of lineIf he would have thought that, he would have calledHe has been doing this for work for years.Bob's Outdoor Power Equipment has been providing this service for the last seasons and never has had a problem with a customer that could not be worked outAll shops have different shop rates pending on what kind of over head expense they have and we have set our rate according to a fair market priceWe are not the cheapest, nor the most expensive.Payment was received in our office in the form of a checkThis was after receiving a letter that I was was going to turn it in for collectionThe customer had failed to state in his letter that he would send payments as he got the moneyI did not see one payment since that phone conversationI would have worked with him paying the invoice in this formI truly feel that there was not an effort put forth by the customer to made good on the service that he had requested.Should you need to more information, please feel free to contact myself at the office listed at the above address

I never received a card telling me about spring serviceBesides this has nothing to do with me spring serviceThis deals with unfair business practices that were charged to meAccording to his response he deducted the delivery fee because his driver failed to call aheadThat is a complete lie, I was told as long as I bought the mower at Bob's they would come and pick up an drop off for free each yearAgain if he doesn't know his procedures how can I believe what is true and not trueThis clearly shows he doesn't know what he tells people when he is selling equipment In regards to not paying the invoice I did say I will only pay what I can because I felt I was grossly over charged in the matterI also told Ed to send me a revised invoice before I send any payment inHe said he would and that never happenedI deducted the $off the original invoice and sent full payment

7/14/I am responding to the most recent letter received concerning [redacted] ***’s claim of unfair business practices that were charged to him for a service that he had requested from Bob's Outdoor & Power Equipment.I am very aware off my selling procedureWe do provide free pick and free delivery as the customer has stated, although the customer had failed to call for this service between the dates posted on the post cardCustomer stated he did not get a post, it is possible that it got misplaced or set aside and when the customer decide to call it was past the free service and other discounts that appliedThe mailing goes out around Thankgiving.I did tell the customer to deduct $from the original invoice and put a note on it per [redacted] ***The customer did pay the invoice after receiving a past due letter which is includedThe only reason I sent a collection letter was due to the fact the customer did not make any attempt to pay anything towards the bill.The original invoice (***) was for amount of $289.44, after deducting the $for pick and delivery, the invoice amount was $in which he paid by check (***)If the customer truly felt he was over charged, I feel he would not have paid this bill in full

07/01/I am responding per your request concerning the situation that has come to my attentionI am enclosing a copy of the post card that is sent out to remind customer's to get their equipment serviced over the winter months to avoid any delay during the spring.I am the
person that does all the sales, at no point was this customer or any other customer told this service is provided at no chargeA business could not stay in business and keep the doors open if this was caseI sell over over units per year, this would add up to a sum of moneyAfter listening to the customer, I did tell him that I would drop the $charge for pick up and deliveryI felt that was more than fair, since the driver was to call ahead of time and failed to do so.Our mechanics have a check off sheet to check an item off when it is completeWe do not replace parts unless it is totally neededAlthough the bolts get tighten from factory and before the leave for delivery, they will come loose during usage throughout the seasonI see this happen all the time, whether it is a commercial cutter or home owner.We do not provide a quote to the customer for service unless that they request or they state that they would like one and the customer did not request a quoteI talked to head mechanic after the customer called, he did not feel the repair out of lineIf he would have thought that, he would have calledHe has been doing this for work for years.Bob's Outdoor Power Equipment has been providing this service for the last seasons and never has had a problem with a customer that could not be worked outAll shops have different shop rates pending on what kind of over head expense they have and we have set our rate according to a fair market priceWe are not the cheapest, nor the most expensive.Payment was received in our office in the form of a checkThis was after receiving a letter that I was was going to turn it in for collectionThe customer had failed to state in his letter that he would send payments as he got the moneyI did not see one payment since that phone conversationI would have worked with him paying the invoice in this formI truly feel that there was not an effort put forth by the customer to made good on the service that he had requested.Should you need to more information, please feel free to contact myself at the office listed at the above address

I never received a card telling me about spring serviceBesides this has nothing to do with me spring serviceThis deals with unfair business practices that were charged to meAccording to his response he deducted the delivery fee because his driver failed to call aheadThat is a complete lie, I was told as long as I bought the mower at Bob's they would come and pick up an drop off for free each yearAgain if he doesn't know his procedures how can I believe what is true and not trueThis clearly shows he doesn't know what he tells people when he is selling equipment
In regards to not paying the invoice I did say I will only pay what I can because I felt I was grossly over charged in the matterI also told Ed to send me a revised invoice before I send any payment inHe said he would and that never happenedI deducted the $off the original invoice and sent full payment

7/14/I am responding to the most recent letter received concerning *** ***’s claim of unfair business practices that were charged to him for a service that he had requested from Bob's Outdoor & Power Equipment.I am very aware off my selling procedureWe do provide free pick and free delivery as the customer has stated, although the customer had failed to call for this service between the dates posted on the post cardCustomer stated he did not get a post, it is possible that it got misplaced or set aside and when the customer decide to call it was past the free service and other discounts that appliedThe mailing goes out around Thankgiving.I did tell the customer to deduct $from the original invoice and put a note on it per ** ***The customer did pay the invoice after receiving a past due letter which is includedThe only reason I sent a collection letter was due to the fact the customer did not make any attempt to pay anything towards the bill.The original invoice (***) was for amount of $289.44, after deducting the $for pick and delivery, the invoice amount was $in which he paid by check (***)If the customer truly felt he was over charged, I feel he would not have paid this bill in full