I am rejecting this response because:
I am rejecting this response because:That is the same recipe that I told you that they have me when I went to the bank that same day. But I have yet to get the funds refunded into my account. You can print a receit all day but the fact remains that it hasn't been put back into my accountAnd the comments that I am referring to was placed on my daughters personal page hours ago not a review site. I am waiting in the letter from the bank in the mail where it shows the only refund I have received was for the that was taken from me on the 21st and not the original refundI think that it is a shame that a person has to go through so much just to get her own money back. When that letter is recieved I will send it as an attachment and I will be getting copies of my statement to attach as well
The customer came in on Saturday 3.3.18, and placed an order for the Galaxy SScreen, standard shipping is 3-business days for parts to arrive, and the order wasn't placed until MONDAY, because it was submitted on a SaturdayThe customer contacted us on (tuesday) and asked about his part,
he was informed that we expected the part in by FridayFriday, the part was received, which was the 5th business day - around 4PM and we spoke with the customer to inform him that we received his part, and that anytime the following week we would be able to schedule the repair for himThe repair he needed required minimum hours of labor, and after the mail arrived Friday, we wouldn't of had enough time for the repair that eveningWe are open Saturdays as well, but would be limited in time, to perform the repairThe customer then said he would have to work a time into his schedule for the following week, but that we would talk again about him coming in to have his phone repairedAt that time he requested a refund, and we reminded him of our store policy behind special orders, and informed him that there will be no grounds for a refundEven though the part arrived on time, we even offered him a free screen protector, which is $ValueHe ended call with agreeing to schedule a time for repair "next week" ( this week now ) That was the last we heard from him. See attached receipt for refund policy on special orders and deposit policy.We do have his part here, and need the customer to come in for the repair
We repaired her first phone in fullAt check out she payed the remaining balance of that repair, and for the deposit due to order her sons screenThe deposit (50.00) used to order her sons screen should be the ONLY amount being refundedWhich is what we have verification and proof forShe should not be receiving any other refundThe customer indicated in the first message that her bank has already refunded her the $There is nothing more that we can do after processing the refund
We have refunded this customer their $We have attached a receipt in this response for verificationThe day her and her daughter visited our location, they had indicated that they still had not received their refundAt this point our associate and manager were attempting to give the customer
a copy of the refund receiptAnd they refused to accept the receipt continuously, claiming they already had the receipt, and had not received their refundAt this point the customer only had copy of verification indicating we WOULD refund her, as we did! The customer and her daughter became very angry, even after refunding them, there was nothing more that we could do, and advised them to visit their bankReviews on our Facebook Company page continued to pour in from the customers daughter, seperate reviews were received, (which now are deleted from our company profile by the customer) and we only responded to each of her daughters reviews in a very professional manor, restating the above and restating that they have, in fact, been refunded in fullIn the above response she indicates that the bank refunded her $We only charged $at point of initial deposit, and refunded that $to her in full, as you will see on the attached receiptFeel free to contact us with any questions
I am rejecting this response because:
The
information provided by the company is not completely accurate. I did visit the store on Saturday 03/03/
and placed an order for the Galaxy Sscreen.
I was told at the time I placed the order that they were currently
running a promotion that included a free tempered glass screen protector with
my purchase (I gladly accepted). The
customer service representative, Haley, told me my order should be in by Monday
(03/05/18) or Tuesday (03/06/18) at the latest (See attached receipt with both pages). I was expecting the company to call once the
part had arrived, but by Wednesday, 03/07/18, I had not heard from them. I called the store at 11:am on Wednesday to check on the order status. Haley informed me that the part had not
arrived yet, but would arrive soon and that the repair would be complete before
the end of the week. On Friday, March 9th
at 3:pm, I called to see if I could bring my phone in for the repair. I, was once again, told the part had not
arrived and they would not be able to complete the repair until the following
week. At this point, I was frustrated
with the continual delays and wanted to take my business elsewhere. I was hoping to find a location that could do
the repair over the weekend. I asked for
a refund of my deposit because they were unable to deliver the service
requested within the agreed upon timeframe.
The customer service representative informed me that she had no control
over the mail and that the continual delays were not the company's fault. She did, however, offer to provide me with a
free screen protector I informed her
that the screen protector was already included with my purchase. I asked what other options I had, and was
informed I had none. With no resolution
insight, I agreed I would contact them the following week in regards to the
repair, and contacted the Revdex.com for their help in resolving the matter. At this point, I am extremely dissatisfied
with their customer service, they have failed to deliver the service/goods at
the time agreed upon, and then informed me that I had no option but to agree to
their terms. I do feel the information they
provided in their rebuttal is inaccurate and I believe a full refund is
justified
She was charged on the for the remaining balance on her current order, which was repaired successfullythe second charge on the was for a deposit or a down payment if you would, towards the purchase of another screen repair service for her son. We only needed to refund the last payment she made to us, which was on - This amount is the amount that was refundedThis $that was refunded, was a deposit on a special order part, that is typically a non-refundable deposit, as written in our policyThe customer claimed she did not want the repair, even after we ordered the screen and received the screenWe still chose to refund the customer this $50.00. The customer also stated in a previous message, that her bank refunded her in full $So she had to of gotten the $refunded back to her
The part arrived on time, 3-business days is the standard shipping time for parts to be delivered(SEE RECEIPT) because he was in on Saturday, 3.3.18, the order wasn't even placed until Monday morning, there is no way we could've guaranteed delivery by the following dayThere is no refund on special order parts, that is company policyWhen we last spoke with the customer, Friday, we informed him that his part arrived, but that we would not be able to do the repair until the following weekRefer to the receipt where it says ALL SPECIAL ORDERS ARE NON-REFUNDABLEThe customer was upset, but agreed to contact us to schedule the repair next weekThe receipt does say "ETA MONDAY or TUESDAY" but of the following week, not very next business day. We are sorry there was a miscommunication somewhere, but his part is here, and we are able to the repair as we told him, last we spoke on Friday. There is no other information we can provide for this matter, we are sticking by our policy and there are no refunds on special ordersThank you
From: *** *** Date: Tuesday, January 9, at 12:PM To: *** *** Subject: Re: Claim ID *** It will not let me reply on the Revdex.com website to your email but. Yes I was only given back the $that shows on the statement because they removed the second charge that I had mentioned in my initial complaint that did not post because of the stop payment they placed when I went to file the complaint with the bank
I am rejecting this response because:
Unfortunately, I feel the business is in the wrong. Had I been informed of the standard shipping policy at time of purchase, I would fully agree this process has been unnecessary. Had I been informed of the standard shipping policy on Wednesday, March 7th I would have agreed I miss understood the customer service rep at time of purchase. However, it wasn't until we began this process that I was told shipping is 3-days. Haley did ensure me the part would be ordered and available on Monday, March 5th or at the latest Tuesday, March 6th At this point in time it isn't about whether or not I was told a certain date, but the fact the company continues to deny the information I was provided, was rudeWhen I attempt to resolve the issue with them directly, they never offered to apologize for treating a customer poorly. Had Haley simply said "our standard shipping policy is 3-business days" on Wednesday, March 7th or on Friday, March 9th, I would have perhaps been frustrated with the confusion, but would have understood. Instead, I was told she had "no control over the mail" and I had no other option but to accept to continual delays. As far as the part being a "special order", the Samsung Galaxy Swas one the most popular phones sold in (according to the latest research from *** ***) I would assume a cell phone repair shop would keep these parts on hand. I have no intention in continuing business with this company and do believe I am entitled to a full refund. Thank you for your assistance in the matter
We mailed a bank ck for $to Revdex.com [redacted] *** you should received
I am rejecting this response because:
I am rejecting this response because:That is the same recipe that I told you that they have me when I went to the bank that same day. But I have yet to get the funds refunded into my account. You can print a receit all day but the fact remains that it hasn't been put back into my accountAnd the comments that I am referring to was placed on my daughters personal page hours ago not a review site. I am waiting in the letter from the bank in the mail where it shows the only refund I have received was for the that was taken from me on the 21st and not the original refundI think that it is a shame that a person has to go through so much just to get her own money back. When that letter is recieved I will send it as an attachment and I will be getting copies of my statement to attach as well
The customer came in on Saturday 3.3.18, and placed an order for the Galaxy SScreen, standard shipping is 3-business days for parts to arrive, and the order wasn't placed until MONDAY, because it was submitted on a SaturdayThe customer contacted us on (tuesday) and asked about his part,
he was informed that we expected the part in by FridayFriday, the part was received, which was the 5th business day - around 4PM and we spoke with the customer to inform him that we received his part, and that anytime the following week we would be able to schedule the repair for himThe repair he needed required minimum hours of labor, and after the mail arrived Friday, we wouldn't of had enough time for the repair that eveningWe are open Saturdays as well, but would be limited in time, to perform the repairThe customer then said he would have to work a time into his schedule for the following week, but that we would talk again about him coming in to have his phone repairedAt that time he requested a refund, and we reminded him of our store policy behind special orders, and informed him that there will be no grounds for a refundEven though the part arrived on time, we even offered him a free screen protector, which is $ValueHe ended call with agreeing to schedule a time for repair "next week" ( this week now ) That was the last we heard from him. See attached receipt for refund policy on special orders and deposit policy.We do have his part here, and need the customer to come in for the repair
We repaired her first phone in fullAt check out she payed the remaining balance of that repair, and for the deposit due to order her sons screenThe deposit (50.00) used to order her sons screen should be the ONLY amount being refundedWhich is what we have verification and proof forShe should not be receiving any other refundThe customer indicated in the first message that her bank has already refunded her the $There is nothing more that we can do after processing the refund
We have refunded this customer their $We have attached a receipt in this response for verificationThe day her and her daughter visited our location, they had indicated that they still had not received their refundAt this point our associate and manager were attempting to give the customer
a copy of the refund receiptAnd they refused to accept the receipt continuously, claiming they already had the receipt, and had not received their refundAt this point the customer only had copy of verification indicating we WOULD refund her, as we did! The customer and her daughter became very angry, even after refunding them, there was nothing more that we could do, and advised them to visit their bankReviews on our Facebook Company page continued to pour in from the customers daughter, seperate reviews were received, (which now are deleted from our company profile by the customer) and we only responded to each of her daughters reviews in a very professional manor, restating the above and restating that they have, in fact, been refunded in fullIn the above response she indicates that the bank refunded her $We only charged $at point of initial deposit, and refunded that $to her in full, as you will see on the attached receiptFeel free to contact us with any questions
I am rejecting this response because:
The
information provided by the company is not completely accurate. I did visit the store on Saturday 03/03/
and placed an order for the Galaxy Sscreen.
I was told at the time I placed the order that they were currently
running a promotion that included a free tempered glass screen protector with
my purchase (I gladly accepted). The
customer service representative, Haley, told me my order should be in by Monday
(03/05/18) or Tuesday (03/06/18) at the latest (See attached receipt with both pages). I was expecting the company to call once the
part had arrived, but by Wednesday, 03/07/18, I had not heard from them. I called the store at 11:am on Wednesday to check on the order status. Haley informed me that the part had not
arrived yet, but would arrive soon and that the repair would be complete before
the end of the week. On Friday, March 9th
at 3:pm, I called to see if I could bring my phone in for the repair. I, was once again, told the part had not
arrived and they would not be able to complete the repair until the following
week. At this point, I was frustrated
with the continual delays and wanted to take my business elsewhere. I was hoping to find a location that could do
the repair over the weekend. I asked for
a refund of my deposit because they were unable to deliver the service
requested within the agreed upon timeframe.
The customer service representative informed me that she had no control
over the mail and that the continual delays were not the company's fault. She did, however, offer to provide me with a
free screen protector I informed her
that the screen protector was already included with my purchase. I asked what other options I had, and was
informed I had none. With no resolution
insight, I agreed I would contact them the following week in regards to the
repair, and contacted the Revdex.com for their help in resolving the matter. At this point, I am extremely dissatisfied
with their customer service, they have failed to deliver the service/goods at
the time agreed upon, and then informed me that I had no option but to agree to
their terms. I do feel the information they
provided in their rebuttal is inaccurate and I believe a full refund is
justified
She was charged on the for the remaining balance on her current order, which was repaired successfullythe second charge on the was for a deposit or a down payment if you would, towards the purchase of another screen repair service for her son. We only needed to refund the last payment she made to us, which was on - This amount is the amount that was refundedThis $that was refunded, was a deposit on a special order part, that is typically a non-refundable deposit, as written in our policyThe customer claimed she did not want the repair, even after we ordered the screen and received the screenWe still chose to refund the customer this $50.00. The customer also stated in a previous message, that her bank refunded her in full $So she had to of gotten the $refunded back to her
The part arrived on time, 3-business days is the standard shipping time for parts to be delivered(SEE RECEIPT) because he was in on Saturday, 3.3.18, the order wasn't even placed until Monday morning, there is no way we could've guaranteed delivery by the following dayThere is no refund on special order parts, that is company policyWhen we last spoke with the customer, Friday, we informed him that his part arrived, but that we would not be able to do the repair until the following weekRefer to the receipt where it says ALL SPECIAL ORDERS ARE NON-REFUNDABLEThe customer was upset, but agreed to contact us to schedule the repair next weekThe receipt does say "ETA MONDAY or TUESDAY" but of the following week, not very next business day. We are sorry there was a miscommunication somewhere, but his part is here, and we are able to the repair as we told him, last we spoke on Friday. There is no other information we can provide for this matter, we are sticking by our policy and there are no refunds on special ordersThank you
From: *** *** Date: Tuesday, January 9, at 12:PM To: *** *** Subject: Re: Claim ID *** It will not let me reply on the Revdex.com website to your email but. Yes I was only given back the $that shows on the statement because they removed the second charge that I had mentioned in my initial complaint that did not post because of the stop payment they placed when I went to file the complaint with the bank
I am rejecting this response because:
Unfortunately, I feel the business is in the wrong. Had I been informed of the standard shipping policy at time of purchase, I would fully agree this process has been unnecessary. Had I been informed of the standard shipping policy on Wednesday, March 7th I would have agreed I miss understood the customer service rep at time of purchase. However, it wasn't until we began this process that I was told shipping is 3-days. Haley did ensure me the part would be ordered and available on Monday, March 5th or at the latest Tuesday, March 6th At this point in time it isn't about whether or not I was told a certain date, but the fact the company continues to deny the information I was provided, was rudeWhen I attempt to resolve the issue with them directly, they never offered to apologize for treating a customer poorly. Had Haley simply said "our standard shipping policy is 3-business days" on Wednesday, March 7th or on Friday, March 9th, I would have perhaps been frustrated with the confusion, but would have understood. Instead, I was told she had "no control over the mail" and I had no other option but to accept to continual delays. As far as the part being a "special order", the Samsung Galaxy Swas one the most popular phones sold in (according to the latest research from *** ***) I would assume a cell phone repair shop would keep these parts on hand. I have no intention in continuing business with this company and do believe I am entitled to a full refund. Thank you for your assistance in the matter
We mailed a bank ck for $to Revdex.com *** *** ** *** * *** ** *** you should received