Initial Business Response /* (1000, 11, 2015/09/10) */
We apologize for the delayed response to Ms***'s complaint
Ms*** did purchase the vehicle "AS IS"Ms*** also purchased extended warranty on the vehicle
Thank you,
S & M Auto Brokers, Inc
Tell us why here
Our customer are always a priority here at S & M Auto Brokers, IncWe try and help our customers as much as possible. In regards to MsSharmaine *** complaint. Please be aware that we have offered her to purchase extended warranty on the vehicleMs
*** declined extended warranty.
Ms*** also had the vehicle taken to a recommended shop and we helped pay for half of the auto repair bill. We also have helped with some of her issues on the vehicle here at our location.
We have tried getting a hold of Ms***, in regards to having her come into the office and see what her options are for trading the vehicle in for another one. We are more than happy to assist her with that.
If you have any other further questions or concerns, please feel free to contact us at ***.
Thank you,
S & M Auto Brokers, INC
we at s and m auto never did and never will ever check a customer credit with out a signed application and full verbal consent from the customer as for this customer we never checked her credit the company that she is seeing on her credit corelogic is a company that we do not useall
of the credit application that we do are processed through https://www.nccicredit.com/nccicredit/client_login.aspx their for it was not us that rain her credit we also cannot run some one credit with the information that is on their id we need their social security number to run their credityes we did take a copy of her id when she was the one that the card belonged to not the purchaser of the car, she put the down payment and as added security so as no one to use anyone else cards we keep a copy of their id and a copy of the card to show that they are matchingand we mark out the card number in marker so the only number is the last four of the card is showingthis was explained to the customer at that time and in front of her the card number was crossed out with a black marker. we thank you for your understanding and hope to be in the best of service to you and all of our customers
Initial Business Response /* (1000, 11, 2015/09/10) */
We apologize for the delayed response to Ms***'s complaint
Ms*** did purchase the vehicle "AS IS"Ms*** also purchased extended warranty on the vehicle
Thank you,
S & M Auto Brokers, Inc
Tell us why here
Our customer are always a priority here at S & M Auto Brokers, IncWe try and help our customers as much as possible. In regards to MsSharmaine *** complaint. Please be aware that we have offered her to purchase extended warranty on the vehicleMs
*** declined extended warranty.
Ms*** also had the vehicle taken to a recommended shop and we helped pay for half of the auto repair bill. We also have helped with some of her issues on the vehicle here at our location.
We have tried getting a hold of Ms***, in regards to having her come into the office and see what her options are for trading the vehicle in for another one. We are more than happy to assist her with that.
If you have any other further questions or concerns, please feel free to contact us at ***.
Thank you,
S & M Auto Brokers, INC
S & M Auto Brokers, Incis currently trying to get a hold of the customer to issue a refund and close out this issueThank you
we at s and m auto never did and never will ever check a customer credit with out a signed application and full verbal consent from the customer as for this customer we never checked her credit the company that she is seeing on her credit corelogic is a company that we do not useall
of the credit application that we do are processed through https://www.nccicredit.com/nccicredit/client_login.aspx their for it was not us that rain her credit we also cannot run some one credit with the information that is on their id we need their social security number to run their credityes we did take a copy of her id when she was the one that the card belonged to not the purchaser of the car, she put the down payment and as added security so as no one to use anyone else cards we keep a copy of their id and a copy of the card to show that they are matchingand we mark out the card number in marker so the only number is the last four of the card is showingthis was explained to the customer at that time and in front of her the card number was crossed out with a black marker. we thank you for your understanding and hope to be in the best of service to you and all of our customers