[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
A lot of what Bob's Pool is claiming is true however they omitted parts (many parts) to make themselves look betterThey did come to my house the same day we were offered the larger Pool at original cost but in return we were treated rudely and in a way no professional should ever treat a customerBob wad arrogant and disrespectful the entire time he was there
We did tell him we were not willing to spend more money considering all that we went through leading up to thisIncluding having to call manufacturer ourselves to get answersWhen we did speak with manufacturer we got a completely different storyWe were told that the pool Bob sold us should not have been sold in that it was not near finished You could imagine our surprise because weeks prior Bob told us it would be ready in weeks Bob claims they were "lead on" and that it wasn't their fault however continues to purchase Pool from that manufacturer??? ( oh and Bob and the owner of that manufacturer are friends, at least that was what Bob told us)
As for being worried about being paid I don't buy it for a second!! We bought anew above average Pool and then in March Bob asked for a deposit to which we gave He was also well informed of our careersSo try again!!
When Bob stated he offered us a smaller Pool he wasnt kiddingHe offered us a pool that was x The pool we purchased was 18x It was a joke and he knew it..wasn't even close to what we were promised.
He also failed to mention the countless calls, emails, and texts he ignored When he did return one he was belittling and condescending.
Bottom line is in would never recommend using bobs Pool IncAnd I want as many people as possible to know what type of person he isI feel his dad had a great company but Bob will eventually run this buisness into the ground I feel that this has not been an isolated incidence and could only hope more people report it
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
A lot of what Bob's Pool is claiming is true however they omitted parts (many parts) to make themselves look betterThey did come to my house the same day we were offered the larger Pool at original cost but in return we were treated rudely and in a way no professional should ever treat a customerBob wad arrogant and disrespectful the entire time he was there
We did tell him we were not willing to spend more money considering all that we went through leading up to thisIncluding having to call manufacturer ourselves to get answersWhen we did speak with manufacturer we got a completely different storyWe were told that the pool Bob sold us should not have been sold in that it was not near finished You could imagine our surprise because weeks prior Bob told us it would be ready in weeks Bob claims they were "lead on" and that it wasn't their fault however continues to purchase Pool from that manufacturer??? ( oh and Bob and the owner of that manufacturer are friends, at least that was what Bob told us)
As for being worried about being paid I don't buy it for a second!! We bought anew above average Pool and then in March Bob asked for a deposit to which we gave He was also well informed of our careersSo try again!!
When Bob stated he offered us a smaller Pool he wasnt kiddingHe offered us a pool that was x The pool we purchased was 18x It was a joke and he knew it..wasn't even close to what we were promised.
He also failed to mention the countless calls, emails, and texts he ignored When he did return one he was belittling and condescending.
Bottom line is in would never recommend using bobs Pool IncAnd I want as many people as possible to know what type of person he isI feel his dad had a great company but Bob will eventually run this buisness into the ground I feel that this has not been an isolated incidence and could only hope more people report it
Regards,
*** ***