Bob's Stores

Revdex.com: I received the credit of the amount in question on my credit card and am still awaiting a $gift card that was promised to me by Ron C [redacted] Also, I received shipment of my order yesterday and although the sneakers seem to be in good condition, the shoe box that they were shipped in was ripped into pieces and fell apart as soon as I took it out of the delivery packageI plan on heading to the [redacted] Bob's store today to see if they will give me a proper box as these are a Christmas present for my son and I have nothing to wrap them in Sincerely, [redacted]

# [redacted] I talked to [redacted] and will send her a $GC she is happy and all set Craig R [redacted] Manager Of Asset Protection Sports Direct USA Bobs Stores/ Eastern Mountain Sports ###-###-####

Tell us why hereDear *** *** ***
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I am sorry for the delay in response to you with reference to your shopping experience online as well as at the store. I left you a message on the telephone number provided below. I would ask that you call me at your earliest convenience. Would you be so kind to let me know which BOB’S Store Location that you shopped? I would like to offer you a $BOB’S Gift Card and ask that you shop with us again. I will mail that today. The mailing does not preclude me from discussing the situation with you as I am very much concerned on how this situation evolved. Again, I apologize for the advertising mishap. Thanks,
Ron C***
CUSTOMER EXPERIENCE INFORMATION *** ***
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The details of this matter are as follows:
Complaint Involves: Selling Practices Customer’s Statement of the Problem: company advertised $*** shoes (days only) I went to store(above location)same day & they had NONE & were expecting NONE to be deliveredI tried to purchase on line & they had ONE PAIR in size 9(NOT MY SIZE) I do think this is false/deceptive advertisingI even complained to main location on line & they did not say they were EVER getting these in again nor would they give a rain checkwith this type of attitude I will never shop there again
Name of Salesperson: Desired Settlement: I want the shoes priced as advertised
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Revdex.com:
I received the credit of the amount in question on my credit
card and am still awaiting a $gift card that was promised to me by Ron C*** Also, I received shipment of my order yesterday and although the sneakers seem to be in good condition, the shoe box that they were shipped in was ripped into pieces and fell apart as soon as I took it out of the delivery packageI plan on heading to the *** Bob's store today to see if they will give me a proper box as these are a Christmas present for my son and I have nothing to wrap them in
Sincerely,
*** ***

I have spoken with Ms ***, and we have come to an agreed upon resolutionWe have credited her Credit card for the full amount of the purchase in question of $39.98, and the pair of sneakers that were the wrong size she will donate to a local charity of her
choice.
Michael S***
Customer Service Manager

I have spoken with Ms ***, and we have come to an agreed upon resolutionWe have credited her Credit card for the full amount of the purchase in question of $39.98, and the pair of sneakers that were the wrong size she will donate to a local charity of her choice. Michael
S*Customer Service Manager

# ***I talked to *** and will send her a $GC she is happy and all set Craig R*** Manager Of Asset Protection Sports Direct USA Bobs Stores/ Eastern Mountain Sports ###-###-####

Today *** *** *** *Asset Protection & Risk Management spoke to the customer. The resolve was to issue a credit to the customer of $and a $Gift Card for her inconvenience

***,I wanted to reach out to you regarding your complaint case filed with the Revdex.comFirst, I want to apologize for any inconvenience this experience may have caused youAfter speaking with the associate who assisted you initially I was informed that you were provided the return
policyPer our returns policy, orders received containing items that have no defect or damage (incorrect sizing), require the customer to pay for the return shipment to our Distribution Center to exchange or return itAs a onetime courtesy we have processed a full refund for your order to express our apology for your experience.Thank you for your time and patience

Revdex.com:
I received the credit of
the amount in question on my credit card and am still awaiting a $gift card that was promised to me by Ron C*** Also, I received shipment of my order yesterday and although the sneakers seem to be in good condition, the shoe box that they were shipped in was ripped into pieces and fell apart as soon as I took it out of the delivery packageI plan on heading to the *** Bob's store today to see if they will give me a proper box as these are a Christmas present for my son and I have nothing to wrap them in
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Tell us why hereDear *** *** *** I am sorry for the delay in response to you with reference to your shopping experience online as well as at the store. I left you a message on the telephone number provided below. I would ask that you call me at your earliest
convenience. Would you be so kind to let me know which BOB’S Store Location that you shopped? I would like to offer you a $BOB’S Gift Card and ask that you shop with us again. I will mail that today. The mailing does not preclude me from discussing the situation with you as I am very much concerned on how this situation evolved. Again, I apologize for the advertising mishap. Thanks, Ron C*** CUSTOMER EXPERIENCE INFORMATION *** ***
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** *** ***
*** *** * ** ***
*** *** ***
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The details of this matter are as follows: Complaint Involves: Selling Practices Customer’s Statement of the Problem: company advertised $*** shoes (days only) I went to store(above location)same day & they had NONE & were expecting NONE to be deliveredI tried to purchase on line & they had ONE PAIR in size 9(NOT MY SIZE) I do think this is false/deceptive advertisingI even complained to main location on line & they did not say they were EVER getting these in again nor would they give a rain checkwith this type of attitude I will never shop there again Name of Salesperson: Desired Settlement: I want the shoes priced as advertised ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Susan ***

*** Thank you for taking time to provide us with this feedbackOur commitment to great customer service is our utmost priority and we've clearly failed you on that commitmentIt is very disappointing to hear about your experience, however, having this feedback will help us to prevent it from
happening againWe've recently restructured some of our Customer Service operations, which I personally assisted with, and this provides us with insight into where we can improve some of these changesI'm really sorry you went through this *** After reviewing your tracking information I do see that your order was successfully delivered on 2/5/which I hope was in time for your marathonAgain I want to apologize for any inconvenience this experience may have caused and thank you for your time and patience