Bob's Transmission Service

I have been designated to answer this complaint, as I am knowledgeable of the happenings after the fact.It happened on a Friday that I was gone, and of course there are differing stories on what ACTUALLY occurred.In ANY case, we settled this problem last Saturday, [redacted] ***, when her... husband came for the refund. He indicated that he was not too happy with how his wife had handled the situation. I don’t think he was aware that she had posted her dissatisfaction on the internet. I asked that he would ask her to remove her negative comments from our Facebook page and Google and wherever else she was venting. I see as of today, a week later, she has NOT removed the comments.I take care of our Facebook page and I was immediately alerted to her problem. Instead of airing an argument on Facebook, I PM'd her from my personal Facebook account. It took a while to get a reply, but I did get one. I have attached a copy of our conversation there. This should give you a pretty good picture of the situation.If there are ANY questions you might have regarding this situation, please feel free to contact me @ [redacted] . We pride ourselves on our customer service, and we work very hard to keep people happy. Sometimes, that is impossible, but we do try.THANK YOU! [redacted] ***Weston, WI

I have been designated to answer this complaint, as I am knowledgeable of the happenings after the fact.It happened on a Friday that I was gone, and of course there are differing stories on what ACTUALLY occurred.In ANY case, we settled this problem last Saturday, *** ***, when her
husband came for the refundHe indicated that he was not too happy with how his wife had handled the situationI don’t think he was aware that she had posted her dissatisfaction on the internetI asked that he would ask her to remove her negative comments from our Facebook page and Google and wherever else she was ventingI see as of today, a week later, she has NOT removed the comments.I take care of our Facebook page and I was immediately alerted to her problemInstead of airing an argument on Facebook, I PM'd her from my personal Facebook accountIt took a while to get a reply, but I did get oneI have attached a copy of our conversation thereThis should give you a pretty good picture of the situation.If there are ANY questions you might have regarding this situation, please feel free to contact me @ ***We pride ourselves on our customer service, and we work very hard to keep people happySometimes, that is impossible, but we do try.THANK YOU!*** ***
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*** *** *** ***Weston, WI