Bob's Twin Oaks Towing

My daughter was in a severe automobile accidentShe suffered a spinal cord injury that left her paralyzed and required her to have two back operationsI notified Twin Oaks towing to inquired about how to retrieve her personal itemsThe manager stated that she will need a letter from my daughter giving permission to another person and the letter had to be notarizedI informed her that my daughter is unable to write at this time, is their a alternativeShe (Towing Manager) said "No"After checking with the hospital staffI informed her (manager at TOT) that this hospital does not have anyone here who can notarized the statementThis manager was very insensitive and refuse to offer a alternative for this situationI told her my daughter will need her glasses, the manager at this towing company said "If she is in ICU, why would she need her glasses." This put me in a rage that the women would be so insensitive to a customerI told her I would not recommend anyone to have their care towed to her establishmentAfter making numerous calls and getting quotes for $dollars and up to have a letter notarizedMy oldest daughter went to Twin Oaks Towing and presented the letterThe manager continue to be insensitive, she ask my daughter were is the insurance papers and the registrationI told TOT manager the day before that it was in the glove department of the carAfter my daughter informed the manger of this information, TOT manger continued to be rude to my daughter, she called the cops, she accused my daughter of being violentHer staff went in the car while my daughter was there and search thru my daughter car without my daughter permissionI called my daughter insurance company and ask them to fax Twin Oaks Towing the insurance information, just so my daughter can get away from that place, and they didMy daughter said when she finally was able to get in the car the insurance information they needed was thrown on the back seat, as clear viewThese people or ignorant, rude and unprofessional