Bob's Watches

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] Thanks for following up hereYes it was resolved to my likingThanks! Regards, [redacted]

Dear Revdex.com, This letter shall constitute Bob’s Watches response and objection to the complaint submitted by [redacted] on January 13, Ms [redacted] ’s complaint is factually and legally inaccurate and defamatory First, Bob’s Watches did not “deposit” Ms [redacted] ’s check Bob’s Watches only allows payment by wire transfer, credit card or [redacted] , and this is very clear on Bob’s Watches website Notwithstanding, Ms [redacted] somehow got her bank to send an electronic “check” directly into Bob’s Watches account without Bob’s Watches knowledge or consent To Bob’s Watches understanding and experience, this is, in effect, similar to an ACH transaction in that it allows a customer (in this instance, Ms [redacted] ) up to days to “reverse” the deposit It is for this very reason that Bob’s Watches does not accept ACH transactions Second, Bob’s Watches is not “refusing to refund” Ms [redacted] ’s money Immediately upon learning of the above unauthorized deposit, representatives of Bob’s Watches informed Ms [redacted] that her method of payment was unacceptable, and it was requested that she immediately “reverse” it She was also told that if she still desired to purchase the watch, she could pay by one of the acceptable methods referenced above Rather than simply doing so, Ms [redacted] escalated the matter by having her counsel send a demand letter to Bob’s Watches and by filing the instant complaint Since that time, counsel for Bob’s Watches have repeatedly, both orally and in writing, informed Ms [redacted] ’s counsel of the above, and requested that he instruct his client to “reverse” the deposit Bob’s Watches counsel also informed counsel for Ms [redacted] that Bob’s Watches had placed the dollar amount in dispute ($8,949) into the firm’s trust account, and requested Ms [redacted] ’s counsel’s instruction as to whether Ms [redacted] wanted the return of the monies at issue, or, Ms [redacted] wanted the delivery of the watch, once the day period had run As of this date, Ms [redacted] ’s counsel has failed to respond to any of these numerous correspondence and communications Finally, [redacted] is not “a thief and dishonest.” In fact, Bob’s Watches works very hard to satisfy its customers, and has made all attempts to do so in this instance As a result of those efforts, Bob’s Watches has earned a reputation for honesty and integrity in the industry, and if necessary, counsel for Bob’s Watches will take necessary and appropriate action to protect same As set forth above, absent direction from Ms [redacted] ’s counsel to the contrary, once the day “hold” period has run, the sum Ms [redacted] caused to be electronically deposited into Bob’s Watches account ($8,949) will be wired/sent from Bob’s Watches counsel’s trust account to counsel for Ms [redacted] For the reasons set forth above, Bob’s Watches rating with the Revdex.com should not be impacted or otherwise adjusted.” Please do not hesitate to contact me should you have any questions regarding this matter Sincerely, [redacted]

The customer has expressed a desire to withdrawal the complaint on his own accord We have contacted the customer and asked him to provide the Revdex.com with an email saying as such.Regards,

Dear Revdex.com,
This letter shall constitute Bob’s Watches response and
objection to the complaint submitted by *** *** on January 13, 2016.
Ms***’s complaint is factually and legally inaccurate and
defamatory
First, Bob’s Watches
did not “deposit” Ms***’s
check. Bob’s Watches only allows payment
by wire transfer, credit card or ***, and this is very clear on Bob’s
Watches website. Notwithstanding, Ms
*** somehow got her bank to send an electronic “check” directly into Bob’s
Watches account without Bob’s Watches knowledge or consent. To Bob’s Watches understanding and
experience, this is, in effect, similar to an ACH transaction in that it allows
a customer (in this instance, Ms***) up to days to “reverse” the
deposit. It is for this very reason that
Bob’s Watches does not accept ACH transactions.
Second, Bob’s Watches is not “refusing to refund” Ms***’s
money. Immediately upon learning of the
above unauthorized deposit, representatives of Bob’s Watches informed Ms
*** that her method of payment was unacceptable, and it was requested that
she immediately “reverse” it. She was
also told that if she still desired to purchase the watch, she could pay by one
of the acceptable methods referenced above.
Rather than simply doing so, Ms*** escalated the matter by having
her counsel send a demand letter to Bob’s Watches and by filing the instant complaint. Since that time, counsel for Bob’s Watches
have repeatedly, both orally and in writing, informed Ms***’s counsel of
the above, and requested that he instruct his client to “reverse” the
deposit. Bob’s Watches counsel also
informed counsel for Ms*** that Bob’s Watches had placed the dollar
amount in dispute ($8,949) into the firm’s trust account, and requested Ms
***’s counsel’s instruction as to whether Ms*** wanted the return of
the monies at issue, or, Ms*** wanted the delivery of the watch, once the
day period had run. As of this date,
Ms***’s counsel has failed to respond to any of these numerous correspondence
and communications
Finally, *** is not “a thief and dishonest.” In fact, Bob’s
Watches works very hard to satisfy its customers, and has made all attempts to
do so in this instance. As a result of
those efforts, Bob’s Watches has earned a reputation for honesty and integrity
in the industry, and if necessary, counsel for Bob’s Watches will take
necessary and appropriate action to protect same.
As set forth above, absent direction from Ms***’s counsel
to the contrary, once the day “hold” period has run, the sum Ms***
caused to be electronically deposited into Bob’s Watches account ($8,949) will
be wired/sent from Bob’s Watches counsel’s trust account to counsel for Ms
***. For the reasons set forth
above, Bob’s Watches rating with the Revdex.com should not be impacted or otherwise
adjusted.”
Please do not hesitate to contact me should you have any
questions regarding this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved.***, I am pleased to advise that the business Bob's Watches has since the date of my complaint (#***) resolved this dispute to my satisfactionAs such, I would greatly appreciate your immediately withdrawing my complaint. I very much appreciated your attention to this matter.Best Regards,*** ***

The customer has expressed a desire to withdrawal the complaint on his own accord. We have contacted the customer and asked him to provide the Revdex.com with an email saying as such.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. ***Thanks for following up hereYes it was resolved to my likingThanks!
Regards,
*** ***