Bobby Blue Plumbing

Initial Business Response / [redacted] (1000, 10, 2016/07/11) */ Contact Name and Title: [redacted] General MNG Contact Phone: XXXXXXXXXX Contact Email: ***@bobbyblueplumbing.com Dear Ms [redacted] I have reviewed the case; with the Technician that performed the service requesthe was unaware that your were dissatisfied with his service, and was under the impression, that the rapport and quality of work, was to your satisfactionHe now sees his diagnosis was not helpful as he was looking for the most economical options for the issueI have tried reaching out to you discuss the matter twiceI have seen per your request that you did not want to be offered the situation to be rectified by usI will be sending you a check of $as I have tried to reach out to, and get a full understanding which I was not able to doWe at Bobby Blue Plumbing always offer are clients economical solutions as an option, typically if that failswe would move the past billed amount to a credit towards perhaps in your case a new toiletthank you Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/07/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by Mario Ordonez on 07/01/and was told that he would have a response for me on Tuesday July after he speaks with the plumber who did the job twice at my homeI received a voice message on 07/07/from MrOrdonez and I called back at 4:17pm only to have my name and telephone number taken by the receptionist/operatorI never heard from the company since yet the refund of $is agreed

Initial Business Response /* (1000, 10, 2016/07/11) */
Contact Name and Title: *** *** General MNG
Contact Phone: XXXXXXXXXX
Contact Email: ***@bobbyblueplumbing.com
Dear Ms*** I have reviewed the case; with the Technician that performed the service requesthe was unaware that
your were dissatisfied with his service, and was under the impression, that the rapport and quality of work, was to your satisfactionHe now sees his diagnosis was not helpful as he was looking for the most economical options for the issueI have tried reaching out to you discuss the matter twiceI have seen per your request that you did not want to be offered the situation to be rectified by usI will be sending you a check of $as I have tried to reach out to, and get a full understanding which I was not able to doWe at Bobby Blue Plumbing always offer are clients economical solutions as an option, typically if that failswe would move the past billed amount to a credit towards perhaps in your case a new toiletthank you
Initial Consumer Rebuttal /* (2000, 12, 2016/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Mario Ordonez on 07/01/and was told that he would have a response for me on Tuesday July after he speaks with the plumber who did the job twice at my homeI received a voice message on 07/07/from MrOrdonez and I called back at 4:17pm only to have my name and telephone number taken by the receptionist/operatorI never heard from the company since yet the refund of $is agreed

Initial Business Response /* (1000, 10, 2016/07/11) */
Contact Name and Title: [redacted] General MNG
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bobbyblueplumbing.com
Dear Ms. [redacted] I have reviewed the case; with the Technician that performed the service request. he was unaware that...

your were dissatisfied with his service, and was under the impression, that the rapport and quality of work, was to your satisfaction. He now sees his diagnosis was not helpful as he was looking for the most economical options for the issue. I have tried reaching out to you discuss the matter twice. I have seen per your request that you did not want to be offered the situation to be rectified by us. I will be sending you a check of $135.00 as I have tried to reach out to, and get a full understanding which I was not able to do. We at Bobby Blue Plumbing always offer are clients economical solutions as an option, typically if that fails. we would move the past billed amount to a credit towards perhaps in your case a new toilet. thank you
Initial Consumer Rebuttal /* (2000, 12, 2016/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Mario Ordonez on 07/01/16 and was told that he would have a response for me on Tuesday July 5 after he speaks with the plumber who did the job twice at my home. I received a voice message on 07/07/16 from Mr. Ordonez and I called back at 4:17pm only to have my name and telephone number taken by the receptionist/operator. I never heard from the company since yet the refund of $135.00 is agreed.