I want a refund and I'm happy to return the batteryWhen "Guy" spoke to me, he said he was sending me a $gift card as an apology for the terrible service I received, and when I said I would prefer a refund, he said he would ALSO go back to his supervisors and call me backI did NOT threaten him with contacting the Revdex.com on our phone callWhen Guy neglected to follow up OR send a gift card, I wrote that I would be contacting Revdex.comI have been inconvenienced enough, please come pick up the battery and issue me a full refundYou have wasted too much of my time already with inept auto service & with atrocious customer serviceThe "mechanic" lost the bolt into the engine compartment, the wheel had to be removed as well as the inside of the wheel well- he wanted me to just leave it in there and said it would be fine- also not secure my battery!
To whom it may concern, I apologize for not getting this back to you I was off of work due to an injuryHere is our responseWe received the complaint about a missing vaporizer from Athena [redacted] and completely deny that this item was taken out of her vehicle by one of our employees We take all complaints of theft extremely seriouslyWe have reviewed all surveillance video and GPS trackers from when the vehicle picked up from the collision scene and came into our towing yardNo employee ever entered this vehicle from the time it was dropped in the yard until the yard attendant went out and got the registration out of the vehicle for the customer Our employees must pass background checks prior their employment so Apache Sands can maintain a high quality of employees working on our behalf While Ms [redacted] believes that her vaporizer was stolen while it was in our possession I can assure that it was not Thank You, Brian F [redacted] General ManagerApache Sands [redacted] [redacted]
Mr [redacted] 's vehicle was towed by police because it had been abandoned on a street for weeksWhen he called he was told what the current charges were and how much they would increase each dayHe stated he did not want the vehicle and wanted to just give us the title without payingWe explained we do not do this and he needed to pay his bill and pickup his vehicle We suggested he call salvage yards to see if they wanted it but our bill would still need to be paidWhen he asked about additional fee we told him we don't charge extra fees like for collectionsMVD mailed Mr [redacted] a letter explaining what fees the State of Arizona would as if he abandoned his vehicle
We will have Guy contact you today to setup a time to come out and remove your battery and issue a refundOnce again we apologize for the inconvenience but cannot just give you a free battery because of a delay during installation
On the 7th of July our driver did cause damage to the door of Teri S [redacted] vehicleAt that time, we advised the customer that we would take care of the damage caused by us and get her vehicle back into the shape or better than we received itWe then advised her of the location that the vehicle would be taken to and that as soon as it was ready we would let her know which she was ok withDuring this time, Apache Sands reached out to the customer three different times to advise her of what was going on with her vehicle the first time was the day of the incident, then on 7/11/2016, 7/22/and 7/27/which was the day her vehicle was completedDue to the age of the vehicle it was harder for the body shop to find a door that was in good shape which is the reason for the delay in progress, but we felt like the time spent finding a good door would allow us to return her vehicle to her in better shape than which we had originally got the vehicle inDuring this process we felt like we were keeping her informed as to what is going onThe customer was also provided with phone numbers for [redacted] as well as had our phone number so if she had a question she was welcome to reach out to us as well and we would answer any questions that she had
I want a refund and I'm happy to return the batteryWhen "Guy" spoke to me, he said he was sending me a $gift card as an apology for the terrible service I received, and when I said I would prefer a refund, he said he would ALSO go back to his supervisors and call me backI did NOT threaten him with contacting the Revdex.com on our phone callWhen Guy neglected to follow up OR send a gift card, I wrote that I would be contacting Revdex.comI have been inconvenienced enough, please come pick up the battery and issue me a full refundYou have wasted too much of my time already with inept auto service & with atrocious customer serviceThe "mechanic" lost the bolt into the engine compartment, the wheel had to be removed as well as the inside of the wheel well- he wanted me to just leave it in there and said it would be fine- also not secure my battery!
To whom it may concern, I apologize for not getting this back to you I was off of work due to an injuryHere is our responseWe received the complaint about a missing vaporizer from Athena [redacted] and completely deny that this item was taken out of her vehicle by one of our employees We take all complaints of theft extremely seriouslyWe have reviewed all surveillance video and GPS trackers from when the vehicle picked up from the collision scene and came into our towing yardNo employee ever entered this vehicle from the time it was dropped in the yard until the yard attendant went out and got the registration out of the vehicle for the customer Our employees must pass background checks prior their employment so Apache Sands can maintain a high quality of employees working on our behalf While Ms [redacted] believes that her vaporizer was stolen while it was in our possession I can assure that it was not Thank You, Brian F [redacted] General ManagerApache Sands [redacted] [redacted]
Mr [redacted] 's vehicle was towed by police because it had been abandoned on a street for weeksWhen he called he was told what the current charges were and how much they would increase each dayHe stated he did not want the vehicle and wanted to just give us the title without payingWe explained we do not do this and he needed to pay his bill and pickup his vehicle We suggested he call salvage yards to see if they wanted it but our bill would still need to be paidWhen he asked about additional fee we told him we don't charge extra fees like for collectionsMVD mailed Mr [redacted] a letter explaining what fees the State of Arizona would a
s if he abandoned his vehicle
We will have Guy contact you today to setup a time to come out and remove your battery and issue a refundOnce again we apologize for the inconvenience but cannot just give you a free battery because of a delay during installation
On the 7th of July our driver did cause damage to the door of Teri S [redacted] vehicleAt that time, we advised the customer that we would take care of the damage caused by us and get her vehicle back into the shape or better than we received itWe then advised her of the location that the vehicle would be taken to and that as soon as it was ready we would let her know which she was ok withDuring this time, Apache Sands reached out to the customer three different times to advise her of what was going on with her vehicle the first time was the day of the incident, then on 7/11/2016, 7/22/and 7/27/which was the day her vehicle was completedDue to the age of the vehicle it was harder for the body shop to find a door that was in good shape which is the reason for the delay in progress, but we felt like the time spent finding a good door would allow us to return her vehicle to her in better shape than which we had originally got the vehicle inDuring this process we felt like we were keeping her informed as to what is going onThe customer was also provided with phone numbers for [redacted] as well as had our phone number so if she had a question she was welcome to reach out to us as well and we would answer any questions that she had