Bobby Rahal Toyota

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC< [redacted] >Date: Thu, Mar 19, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] > ---------- Forwarded message ----------From: [redacted] *** [redacted] >Date: Thu, Mar 19, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Complaint # [redacted] Thank you for your helpBobby Rahal Toyota has resolved my complaintYou may close my complaint nowHave a great day! - [redacted]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[redacted]>Date: Thu, Mar 19, 2015 at 8:47 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]>
---------- Forwarded message ----------From: [redacted]>Date: Thu, Mar 19, 2015 at 8:46 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Complaint # [redacted]
Thank you for your help. Bobby Rahal Toyota has resolved my complaint. You may close my complaint now. Have a great day!
- [redacted]

Thank you for your letter dated Tuesday, February 17, 2015, regarding a complaint placed by Mr. [redacted] of New Oxford, PA. We appreciate the opportunity to rectify this situation, as customer satisfaction is a core value of our company and we take any such concerns very seriously.
I can...

confirm that Mr. [redacted] brought his vehicle in for service with Bobby Rahal Toyota on December 4, 2014. At that time we diagnosed the loud squeaking noise his vehicle made when applying the brakes. At that time we replaced the front brake pads with factory Honda parts to eliminate the noise. Mr. [redacted] received a no charge loaner vehicle during his appointment. According to the 3 month/3,000 mile limited warranty that Mr. [redacted] signed on November 28, 2014, a $100 deductible charge should have been applied to any service needed during the duration of the warranty. We waived the $100 deductible at that visit due to his recent purchase. (Copy of warranty enclosed)The concerns regarding the tire pressure sensors and leaky roof are not listed as covered components with the limited warranty that Mr. [redacted] signed when he purchased the vehicle. We will be reaching out to Mr. [redacted] to attempt to satisfy his concerns regarding these issues.
Thank you again for giving us the opportunity to amend this situation with Mr. [redacted].Sincerely,
Mike M[redacted]New Car Sales Manager
Bobby Rahal Toyota