Bobby & Steve's Auto World,West Bloomington

I am rejecting this response because: That is not true. the issue is what Mike [redacted] informed the Warranty company of. But what is the difference. He wants to sell me an engine that has 110,000 miles on it for 2300.00 which would have been the same cost from the Warranty Company. I don't get this and I am sick of it. Mike [redacted] broke the protocol of getting the warranty work done and no one is going to admit this. I NEVER SIGNED anything for them to tear my engine apart, are you getting this. NO SIGNITURE was given do you understand this?

I am rejecting this response because:
The original quote was stated to include everything involved in replacing spark plugs.  Once I arrived at the shop, I was informed that it had not included that part.  I also stated that spark plugs were what I thought might need to be replaced based on the code & was later informed (after the work was done) that reading codes does not in fact tell someone what needs to be fixed.  The diagnostic should have been offered upfront rather than after the initial work was completed.  Steve had said that it was not offered up front because the technician informed him that he wasn't aware that the light was on - although I explicitly told him that's why I was in the shop.  I was also repeatedly told not to tell anyone at my office about the poor service I received because they want my company's business and that's why the diagnostic was done for free.  I still feel that this transaction was shady, the people I dealt with were dishonest and I've been taken advantage of with the work that was completed.

Mr [redacted] had his vehicle towed in to our shop. We determined that the engine was bad & called his AUL Warranty Contract to let them know the findings & to see what was covered under his contract. The Warranty people asked us several questions about the car & one of them was when was the...

last oil change performed? I informed them that we had never serviced this car before & we had no record of oil change, but the oil change reminder sticker in the window stated that the car was long overdue for an oil change & there was no oil present on the dipstick upon arrival. At that time, AUL Warranty concluded that they would not authorize any repair for Mr. [redacted]'s vehicle & he would need to contact them directly. I informed Mr. [redacted] of that & he was very upset that his warranty contract would not cover the repair. Mr. [redacted] has abandoned his vehicle at our location for over 6 weeks without contact & we had to send out Certified Letters to him & the Lien Holder of the vehicle. On 6/30/16 the Lien Holder came to repossess the vehicle & paid for the charges that were due. Mr. [redacted]'s issue is with his Warranty Contract Company (AUL Warranty), not with us.