Bobby's Auto Repair

Initial Business Response / [redacted] (1000, 5, 2017/04/17) */ The customer and Novae have had several phone conversationsWe have been sent photos of the trouble areas on the trailerThe customer is unhappy with how the trailer has performedNovae has worked with the original dealer that sold the customer the trailer and we will be crediting the customer In-Full his original purchase price and the trailer will be pickat customer's location on 4/21/Novae Corpconsiders this matter closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The trailer is expected to be picked up on 4/21/as a check is supposed to be mailed out in the amount of $If this is followed through with, this matter is closed

Initial Business Response / [redacted] (1000, 5, 2016/06/14) */ Novae Corporation received an e-mail on 5/31/from customerCustomer was contacted 6/2/by Novae Corporation sales representativeThe tail light housing hole was explained to customerThe hole is not a drain hole but used by assembly to locate electrical wiringThe issue relating to the rear gate is unclear, customer was asked to send pictures to Novae Corporation to help resolve this issueIt was also noted he received no clevis pins when trailer was sold by dealerCustomer was to send pictures when he has time the next few days6/7/- Message left by sales representative asking for pictures and updates6/14/- Message left by warranty department to have customer call Novae Corporation to help resolve issues

Initial Business Response /* (1000, 5, 2016/06/14) */
Novae Corporation received an e-mail on 5/31/from customerCustomer was contacted 6/2/by Novae Corporation sales representativeThe tail light housing hole was explained to customerThe hole is not a drain hole but used by assembly
to locate electrical wiringThe issue relating to the rear gate is unclear, customer was asked to send pictures to Novae Corporation to help resolve this issueIt was also noted he received no clevis pins when trailer was sold by dealerCustomer was to send pictures when he has time the next few days6/7/- Message left by sales representative asking for pictures and updates6/14/- Message left by warranty department to have customer call Novae Corporation to help resolve issues

Initial Business Response /* (1000, 5, 2017/04/17) */
The customer and Novae have had several phone conversationsWe have been sent photos of the trouble areas on the trailerThe customer is unhappy with how the trailer has performedNovae has worked with the original dealer that sold the
customer the trailer and we will be crediting the customer In-Full his original purchase price and the trailer will be pickat customer's location on 4/21/Novae Corpconsiders this matter closed
Initial Consumer Rebuttal /* (2000, 7, 2017/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The trailer is expected to be picked up on 4/21/as a check is supposed to be mailed out in the amount of $If this is followed through with, this matter is closed