Bobby's Department Store

We regret not to have satisfied you with our response. We did not lie about having a sign with the rules of returns posted in the store. We understand you yourself did not notice it and we will certainly post it in a more prominent place in the future. We stand by our response and will have no further comments in this matter

We are sorry to hear you were not satisfied with the boots you purchased from our store. It is correct that we exchange and refund items returned within 25 days with receipt. However, the merchandise should be in resale condition. It needs to be in its original state. This policy is not stated on...

the receipt but it is stated on a sign on a counter by the front door and another by the register. Customers have more than enough time to try out the merchandise in the comfort of their own homes and determine whether it is comfortable and to their liking. The boots were not damaged or defected in any way and you chose to wear them out for the day in inclement weather. They are no longer in a resale condition. For that reason, we regret that we cannot refund the price of this item. We hope this clarifies our position on this matter and hope you will continue to shop at our stores

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

On August **, 2015, I visited this store to purchase a curtain rod among other items. My husband and I chose one that I presented at the check out register for cashing out. The item had a display price of $9.99 but when scanned $14.99 was the price that came up. I questioned the price and someone was paged for assistance.

The person who came may have been the floor supervisor. He was extremely rude. He insinuated that I changed the price since no employer would place a $9.99 tag on the item. He removed the tag to reveal $14.99 underneath. When I attempted to address the fact that the display price I saw was not placed there by me, a fact that the cameras would prove, he simply repeated his insinuation that it wasn't done by his employees. When I remarked about his manner of dealing with a customer, he flounced away and announced that I can take it up with the manager.

His behavior oozed with disrespect for the business clientele.

Review: I had ordered several items from [redacted] (Bobby's Department Store Website). I was not sent all my items. I was only sent 1/3 of the items that I purchased. I contacted the store and they stated that I was lying and that all items were sent. They were unwilling to work with me. I spoke to [redacted] several times and he was not helpful in the least. No one was willing to help me when I called to try to resolve the issue. My Order # is [redacted]. I had ordered 3 of item # 130460 and have only received 1, I ordered 3 of item # 130462 and have only received 1, I ordered 3 of item # 130459 and have only received 1, I ordered 3 of item #130461 and have only received 1, I ordered 3 of item #132291 and have only received 1, I ordered 3 of item # 122786 and only received 1 and I ordered 4 of item # 122796 and have only received 1. They never returned my money or sent me replacement items !

They have POOR customer service. I would NEVER buy from them again and I would tell everyone else to NEVER BUY FROM THEM !Desired Settlement: I would like my money refunded, a total of $261.57 !

Business

Response:

Hi,

The Order was placed 12/**/13, the order was received on 12/**/13.

Shipment was sent via FedEx Ground and delivered 12/**/13. The package weighed 94 pounds after leaving our facility and the box dimensions were 29"x27"x17". This package was also shrink-wrapped for extra protection.

Customer wrote to us on 1/*/14, 19 days after receiving the package and claimed 1/3 of the items ordered were missing.

We said that we would research the issue and concluded that our inventory levels were accurate and we did not have any overages or shortages of the items she ordered. Also as a precaution all orders are triple checked before going into the box, by 3 separate people to verify contents are shipped accurately.

The customer was unhappy with this response, so we filed a claim with FedEx on January [redacted], 2014.

The total for the customer’s claim of missing items totaled $143.35. We filed a claim with FedEx and they issued a check for $152.91. Maximum claim amount + shipping = 100 + 52.91 = $152.91

On March [redacted] 2014, the check was cleared from FedEx and we used PayPal to refund the customer more than she was asking for in the amount of $152.91.

We thought the case was resolved at that point.

It seems that customer in May filed another claim in the full amount of her order (261.57) and seems to be taking advantage of the disputes process and of our business.

This case has been resolved back in March, we are unsure as to why this case has been reopened as all parties agreed to the initial resolution.

We are more than happy to provide all the supporting documentation proving our actions. This case has been resolved in March.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This statement is in accurate. It was truthful up until the 1/*/2014 statement. I did contact them on that date and let them know that I did not receive most of my order. I heard back from them and they stated that I was lying and that they sent everything. I have all the emails that have gone back and forth between myself and [redacted]. He has done nothing but strung me along stating that I would be given a refund, however I have not. I was the one who contacted FEDEX, not him. I was the one who asked that it be partially refunded. I have in fact opened another claim against him in order to obtain my money because it is not right of the company to keep money for products they did not send out. I would advise ANYONE not to buy from this company because they only give you the run-around.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer claims a portion of her order was not delivered, this is false, it was delivered. What happens during transit is the responsibility of the carrier, which in this case was FedEx. Tracking #: [redacted]

As we are supposed to do, we filed a claim with FedEx on January [redacted], 2014. FedEx later concluded that they would reimburse us for the lost merchandise. That check was delivered to us, deposited and then refunded to the customer through PayPal on March [redacted], 2014. Two separate transactions were processed that day to make up for the full amount FedEx gave us. We did not hold back any funds FedEx gave us. In fact we gave her more money than she was entitled to. Her claim was, $143.35, and we gave the customer $152.91.

FedEx Claim Case #: [redacted]

This has been taken too far, she is asking for a refund on top of a refund, which we cannot do.

She currently has a portion of the order, she also has the refund to complete her order amount. She is at no loss. However, she is asking for a full refund of $261.57. This is wrong and unlawful. We feel we are being taken advantage of and we don't appreciate this.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] does not know how to properly conduct business in my opinion (and the opinion of many). I will make it a point to let EVERYONE know that they should NOT buy from this company unless they want problem after problem. [redacted] does not have good customer service. I have emailed and called (and have records of each and every email and phone call) and had not received ANY responses. Everytime I called I was told that there was NO ONE there that could talk to me or help me in any way. I had to wait weeks for a returned phone call and could not get an email returned to me until I told them that I would be seeking legal actions against them in order to obtain my money. I was the one who talked to FedEx, I was the one in communication with them, not [redacted]. [redacted] LIED and continues to LIE. They DID NOT send all my items. They tried to steal from me, however I was unwilling to accept that. They have never substantiated any proof that they sent the whole order. I can understand if it was a mistake, because those things happen, but they never owned up to their responsibilities and they BLAMED EVERYONE ELSE, EVEN THE CUSTOMER. They out right called me a liar and that is UNACCEPTABLE. [redacted] is IMMORAL and UNETHICAL and should not be allowed to have a business license. Its ironic that they feel as though they are "being taken advantage of," when I am taking actions LEGALLY to compensate me for my losses. Maybe now they know how their customers feel when they steal from them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I PURCHASED A CARPET AT THE STORE FOR $89.99..WHEN I GOT HOME IT WAS DAMAGED..MY SON RETURNED IT AND WAS GIVEN A EXCHANGED SLIP...I WENT BACK AND THE [redacted] DID NOT WANT TO GIVE ME MY MONEY BACK ...I AM JUST HOPING YOU CAN HELP ME RESOLVE THIS PROBLEM ..I AM RETIRED AND $89.99 GOES A LONG WAY ...I JUST HAD [redacted] ...AND WOULD JUST LIKE MY MONEY BACK ..I WROTE BEFORE I THINK THE COMPLAIN # [redacted] ...PLEASE CONTACT ME WITH WHAT I SHOULD DO .. I AM A REGULAR CUSTOMER AT THE STORE ..PLEASE HELP ..Desired Settlement: I WOULD LIKE TO GET MY MONEY BACK !!!

Business

Response:

As per the above complain number.We would like for the customer [redacted] to come back to the store with the original receipt or exchange slip and we will take care of it. Make sure she ask for the [redacted] his name is [redacted] and he is aware of the complain. Thanks.

I saw an Airwick air freshner for $1.49 when I got to the cash register I was told it cost 3. 99. I was told by the cashier she could not sell it to me I need to speak to the Manager. The manager told me if the others has a price if $1.49 I will get it at the price otherwise I would have to pay 3.99. I would like to make an official complaint against the store for not honoring the price on their products. I took a picture of the price for conformation .

Review: I purchased a carpet from the above mention store on December **, 2013, the carpet was delivered wrapped but when I unwrapped said carpet on December [redacted] I discovered that it was damaged so I returned the carpet to Bobby's department store only to be told that the store did not have any more carpets of that type so I was issued a store credit and told I could return any time for a replacement carpet, when I decided to do this I was told by management that the time had expired and they could not give me a replacement carpet, so in the meantime they kept my money and also the carpet as well. As a senior citizen living off my pension I can not afford to lose this money. As a long time customer of this store I am not satisfy with the decision made, hence my complaint, can you help please

Business

Response:

Customer has no store credit issued by the store as she claimed on the complaint also she had a receipt of the item she purchase was washes away. There was no trace of purchase or barcode. The exchange slip that was written to her to exchange, money back or store credit. Customer came back to the store a year after. The sales associate who received the item was not there to prove that he had the carpet or she took it back. I was not in the store the day she came and they cannot make a decision on the complaint. Next day when I learned of the complaint we had no contact number to reach her. She never visited the store since then. I am sending a copy of the store credit we issue for any item with expire receipt or no receipt. If she has one of these store credit she could come back to redeem. If she don't have any she could forward the document to you or come back to the store. We will take care of the complaint.

Review: I purchased (what I thought was a new) microwave from Bobby's on 8/**/2014. I used it only 3 times for approximately 5 min. each. On the fourth time an error code appeared and the microwave no longer worked on 8/**/2014. I returned it to Bobby's on 8/**/2014. Only then did the manager state that the product was refurbished, and all of their microwaves were refurbished, so I could not get a new one. There is no sign stating the products are refurbished, and at the time of sale no one stated that, yet I paid full price for an item that was old and inoperable after 1 day of use. These are extremely deceptive practices which cannot continue. I was refunded my monies, but I lost a great deal more, and so will others.Desired Settlement: Consumers must be notified when they are buying used or refurbished items. In my case the item in question didn't even last a whole day.

Business

Response:

Bobby's Dept Store has corrected the issue on all refurbished items. All items that are refurbished has a label marked refurbished for customers to acknowledge before purchase. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a problem with their Refund and Exchange policy. On the date of purchase they give you a receipt that says REFUND AND EXCHANGE with receipt only 25 days. It doesn't say anything else as to the product has to be a certain way, or etc. I purchased boots, whore them one day to work on a snowy day I didn't like them because the boots are uncomfortable and they're tight on my feet and they make my heels bleed. A week later I come back ready to return the boots. They're management tell me that you wore them we can't refund or exchange them. Well obviously the shoes are going to be worn they were complaining about the Bottom soles of the shoes because they picked up snow and etc and they didn't want to exchange the shoe for me. But on they're receipt it doesn't say anything about it. it just states Exchange or Refund with in 25 days...They gave me a set of rules that were there when you go to return the boots.Desired Settlement: Refund of my Money because it's unfair on the receipt there has to be a return policy on the back as to how they want it back and everything by law. On Bobby's receipt it doesn't have anything and then when you go to return the product and that's when they tell you the business, that's wrong. I paid 25 hard earned dollars and I want the money back so I can buy new boots from a diff store. I can't go to work with out boots because its a part of the uniform.

Business

Response:

We are sorry to hear you were not satisfied with the boots you purchased from our store. It is correct that we exchange and refund items returned within 25 days with receipt. However, the merchandise should be in resale condition. It needs to be in its original state. This policy is not stated on the receipt but it is stated on a sign on a counter by the front door and another by the register. Customers have more than enough time to try out the merchandise in the comfort of their own homes and determine whether it is comfortable and to their liking. The boots were not damaged or defected in any way and you chose to wear them out for the day in inclement weather. They are no longer in a resale condition. For that reason, we regret that we cannot refund the price of this item. We hope this clarifies our position on this matter and hope you will continue to shop at our stores

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's a lie, there are no postings on the register of returned items list at all. When I spoke to the [redacted] who was [redacted] decent he never directed me to any signs that were in front of the register. On the Day I went to return the shoes they had a sign on the return desk but it was not visible to people entering or leaving the store. Its directly on the desk and it is hand written marker. Anybody could write up any rules on it. Nothing that is typed up or with a patent sign from the company was there on return policy. I go to a lot of stores [redacted], [redacted], on the back of the receipt it tells you the laws of to the store and what is acceptable or not. On the Bobby's Dept. Store it just says returnable or exchange with in 25 days nothing else. They have to honor that 25 day return or exchange rule because that's the message I'm getting from the receipt.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We regret not to have satisfied you with our response. We did not lie about having a sign with the rules of returns posted in the store. We understand you yourself did not notice it and we will certainly post it in a more prominent place in the future. We stand by our response and will have no further comments in this matter

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,