Bobby's TV Service

June 13, 2016 [redacted] Re: ID [redacted] Dear Ms. [redacted], I am aware of Ms. [redacted]’s dissatisfaction with the tailoring services she recently received from our organization. Enclosed, please find a check payable to Ms. [redacted] in...

the amount she requested. At the same time, I would like to clarify some remarks in her statement. Ms. [redacted] stated that she was quoted a cost of $6.00 to $7.00 per patch and that this was agreeable to her. She then states that she “was horrified” we would overcharge her at approximately $10.00 per patch. Ms. [redacted] was charged $6.72 per patch (she had 2 patches removed and 2 replaced) and was charged $7.30 for the cleaning and pressing of the blazer. Total amount due for this garment $20.74. All garments that are not brand new with the original store tags still attached are cleaned before our seamstress works on them (we do this to ensure she is working on only clean garments). I wanted to take this opportunity to make clear that Ms. [redacted] was charged accordingly with the estimate provided to her. We attempted to rectify the situation by offering to have the patches re-sewn, free of charge, over the same location the original patches were placed (the seamstress determined the original patches were not sewn in the correct location and therefore centered them on the sleeve, resulting in the original stitching being visible); however Ms. [redacted] declined this option. If you have any questions, please feel free to contact me at [redacted].  Sincerely,Charlie B[redacted]Diane Cleaners, Inc.