Bobcat Of Juneau LLC

Complaint: [redacted] I am rejecting this response because: I do not have any problem paying for something unless it is a valid service or... charge. I do not agree with the business’ claim that I “damaged piece of equipment”, unless they provide proof of this claim. In fact, I was surprised being told I damaged the equipment after using it for few hours, with normal handling and below-capacity (moving 435lb vs lift capacity of 1,850 lbs) of the equipment. As a customer, I deserve the right to know and verify any claim before agreeing to make the necessary payments. It is unfair business practice to just "demand" payment for damages, directly charge my card without my prior authorization for the extra charges other than the rental fee, without providing any detailed damage inspection report. On April 22, 2016 I went to Bobcat premises to inquire about a specific machine I need to use in order to move a 435-lb outboard motor. The distance for this move from my truck to the boat is only about 10 feet. Bobcat recommended using the S185 machine and advised that this should do the job with no problem. On April 23, 2016, the S185 was delivered in my residence and Jeff B***, went through the equipment for operational instructions. I noticed that the forlikft attachment looks well-used. I was able to move my engine and load it into the boat for installation, trusting his word that the machine should do the job. I used the machine only for about 2 hours. On April 25, 2016, the equipment was picked up from my residence. I was not home at the time of pick-up since I left for work early in the morning that day. The next thing I knew, when I looked at my credit card transaction, I was charged more than I expected to pay. On April 25, 2016, I had to contact the business numerous times in order to know why I was being charged extra. You can imagine my surprise when I was told the “fork was bent”. This is when I spoke with Colter B***, the owner of Bobcat of Juneau. So then I asked for the S185 equipment’s specifications or loading capacity to verify again what Jeff B [redacted] informed me when he recommended me the unit. Colter B [redacted] simply said “I don’t know.” As a business, shouldn’t they be knowledgeable about the business products? This is when my instinct told me something just doesn’t make sense with the business or that they’re just trying to rip me off. The business did not even reach out to me and inform me of the said charges prior to charging my card. At first, they charged me for “one” fork, acting as if they’re doing me a favor for charging “two”. When I disputed this ‘extra’ charge from my credit card company and received the credit, the business then fought back with charging me for “two” forks through the collections agency. I was outraged by their unprofessionalism. First of all, Bobcat is the one who recommended the use of the Bobcat S185 when I sought their advice. In doing my own research to look up the specifications for this machine from Google, this is what I found (http://loaders.axlegeeks.com/l/9/Bobcat-S185): "The S185 has an operating weight of 6,220 lbs, which is 11% lighter than the average compact skid steer loader. With a net power output of 61 HP, it is 10% less powerful than a typical competing model in its class. It can lift up to 1,850 lbs, 7.5% less weight than the average for this segment. Traveling at speeds up to 7.3 mph, it is 0.2 mph slower than the average competitor." There is absolutely no reason an outboard engine, only weighing about 435lb could bend the fork as the business claims. If the Bobcat S185 is rated at 1,850lbs then how is it even possible for a 435lb piece of motor to bend the fork? I sincerely believe this is a false statement from Bobcat of Juneau stating I damaged the fork unit during rental, which is why I rightfully refuse to pay the damages I “supposedly” incurred. It's either the unit was damaged during their transport of the equipment prior or that it needed to have replacements and they’re just passing on their maintenance expenses to the customer! I have only used it for about 2 hours, and normal operation of the equipment was done during the time of my rental. There was no walk-through done prior to me receiving the unit for rent. I operated it based from the owner's instructions, there is absolutely no way I could damage the forklift within a few hours of the day and only with normal use! If the business was intent on ensuring no damages done for their equipment during rental, they should have an equipment inspection (walk-through) done with customers prior to and after a unit's rental to diligently show proof of their claim should any damage arise during a rental period. The customer has the right to know or a detailed damage report be given should there be any damage before they're being charged outright! Both parties need to be in agreement and it shouldn't be a one-way judgment given to the customer! On June 21, 2016, 11:50hrs, I asked the business over the phone to show proof of the damage of forklift and send me pictures so I can see the ‘extent’ of the damage supposedly incurred. I also asked if I could see the ‘new’ forklift they supposedly ordered as replacement for the bent unit for which they’re charging me for. Colter B***, the business owner was so unprofessional over the phone and is not willing to work with the customer on this issue. He exclaimed, "No! The business stopped when I refused to pay the damage". He also added, "They're done with me, and don’t want anything to do with me." I was humiliated and mortified by such unprofessional business practice! I feel that they're avoiding any conversation or trying to hide something due to my rebuttal of this false claim for damages. Sincerely, [redacted]

Customer damaged piece of equipment. Upon damage it is required to replace both teeth on the palate fork attachment. Customer refused to pay for damages.

Complaint: [redacted]I am rejecting this response because:
I do not have any problem paying for something unless it is a valid service or...

charge. I do not agree with the business’ claim that I “damaged piece of equipment”, unless they provide proof of this claim. In fact, I was surprised being told I damaged the equipment after using it for few hours, with normal handling and below-capacity (moving 435lb vs lift capacity of 1,850 lbs) of the equipment. As a customer, I deserve the right to know and verify any claim before agreeing to make the necessary payments. It is unfair business practice to just "demand" payment for damages, directly charge my card without my prior authorization for the extra charges other than the rental fee, without providing any detailed damage inspection report.
 
On April 22, 2016 I went to Bobcat premises to inquire about a specific machine I need to use in order to move a 435-lb outboard motor. The distance for this move from my truck to the boat is only about 10 feet. Bobcat recommended using the S185 machine and advised that this should do the job with no problem.
 
On April 23, 2016, the S185 was delivered in my residence and Jeff B[redacted], went through the equipment for operational instructions. I noticed that the forlikft attachment looks well-used. I was able to move my engine and load it into the boat for installation, trusting his word that the machine should do the job. I used the machine only for about 2 hours.
 
On April 25, 2016, the equipment was picked up from my residence. I was not home at the time of pick-up since I left for work early in the morning that day. The next thing I knew, when I looked at my credit card transaction, I was charged more than I expected to pay.
 
On April 25, 2016, I had to contact the business numerous times in order to know why I was being charged extra. You can imagine my surprise when I was told the “fork was bent”. This is when I spoke with Colter B[redacted], the owner of Bobcat of Juneau. So then I asked for the S185 equipment’s specifications or loading capacity to verify again what Jeff B[redacted] informed me when he recommended me the unit. Colter B[redacted] simply said “I don’t know.” As a business, shouldn’t they be knowledgeable about the business products? This is when my instinct told me something just doesn’t make sense with the business or that they’re just trying to rip me off. The business did not even reach out to me and inform me of the said charges prior to charging my card. At first, they charged me for “one” fork, acting as if they’re doing me a favor for charging “two”. When I disputed this ‘extra’ charge from my credit card company and received the credit, the business then fought back with charging me for “two” forks through the collections agency. I was outraged by their unprofessionalism. First of all, Bobcat is the one who recommended the use of the Bobcat S185 when I sought their advice. In doing my own research to look up the specifications for this machine from Google, this is what I found (http://loaders.axlegeeks.com/l/9/Bobcat-S185):
 
"The S185 has an operating weight of 6,220 lbs, which is 11% lighter than the average compact skid steer loader. With a net power output of 61 HP, it is 10% less powerful than a typical competing model in its class. It can lift up to 1,850 lbs, 7.5% less weight than the average for this segment. Traveling at speeds up to 7.3 mph, it is 0.2 mph slower than the average competitor."
 
There is absolutely no reason an outboard engine, only weighing about 435lb could bend the fork as the business claims. If the Bobcat S185 is rated at 1,850lbs then how is it even possible for a 435lb piece of motor to bend the fork? I sincerely believe this is a false statement from Bobcat of Juneau stating I damaged the fork unit during rental, which is why I rightfully refuse to pay the damages I “supposedly” incurred. It's either the unit was damaged during their transport of the equipment prior or that it needed to have replacements and they’re just passing on their maintenance expenses to the customer! I have only used it for about 2 hours, and normal operation of the equipment was done during the time of my rental. There was no walk-through done prior to me receiving the unit for rent. I operated it based from the owner's instructions, there is absolutely no way I could damage the forklift within a few hours of the day and only with normal use!
 
If the business was intent on ensuring no damages done for their equipment during rental, they should have an equipment inspection (walk-through) done with customers prior to and after a unit's rental to diligently show proof of their claim should any damage arise during a rental period. The customer has the right to know or a detailed damage report be given should there be any damage before they're being charged outright! Both parties need to be in agreement and it shouldn't be a one-way judgment given to the customer!
 
On June 21, 2016, 11:50hrs, I asked the business over the phone to show proof of the damage of forklift and send me pictures so I can see the ‘extent’ of the damage supposedly incurred. I also asked if I could see the ‘new’ forklift they supposedly ordered as replacement for the bent unit for which they’re charging me for. Colter B[redacted], the business owner was so unprofessional over the phone and is not willing to work with the customer on this issue. He exclaimed, "No! The business stopped when I refused to pay the damage". He also added, "They're done with me, and don’t want anything to do with me." I was humiliated and mortified by such unprofessional business practice! I feel that they're avoiding any conversation or trying to hide something due to my rebuttal of this false claim for damages.
Sincerely,[redacted]