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Bobcat of York

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Bobcat of York Reviews (1)

In response to *** ***'s letter the Revdex.com:We delivered a *** ***) boom lift to his residence on Friday the 27thWhen the delivery driver was greeted by *** ***, the first concern noted was about the preservation of his lawn*** *** asked the delivery driver to drain all of the air out of
the tires on the lift so his grass would not be damagedThis was a red flag to the driver and the driver decided that extra time would be needed to explain the correct and safe function of the liftThe driver moved the lift onto the property for *** *** so that he would not have to maneuver the lift over the curb and into the tight area himselfThe driver then spent at least minuets going over the controlsThe driver got into the basket with *** *** and showed him how to operate it from the ground as wellIf *** *** was able to instruct a neighbor from the ground how to operate the machine, he must have been well informed from the driver.*** *** made several calls to us shortly after the driver leftAll of the problems seemed to be operator errorDuring each call, about in total, the problem was rectified and the machine was operating properlyDue to the safety features on the *** lifts, the controls can be confusing and things must be done in a particular order for proper and safe operation.The following Tuesday, the machine was picked up*** ***met with the driver and handed a list of issues that he experienced, While the driver was with *** ***, the driver moved the lift and tried to duplicate the problems that *** *** experiencedNo problems were found.The machine was then operated by two additional employees and no problems were found with the liftOur *** technician, that we have on site, used a *** analyzer and operated the machine and no problems were found.*** *** called in and spoke with the manager*** *** had an attitude and was very rude with the managerThe manager explained that hours are allocated for a weekend rental and that 11, hours had been usedDue to the time put on the machine, *** *** got his fair use of the machineIt is in our contract that machines must be refueled when returned, otherwise, a $per gallon charge would be enforcedThe machine was gallons low on gasoline, therefore an $charge was imposed.A refund of $was given back onto *** ***'s credit card to try and help resolve this issue,SincerelyBobcat of York

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Address: 401 N Sherman St, York, Pennsylvania, United States, 17403-1025

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