Bob's Appliance Service

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 We are writing to address the issues for the above mentioned customer.  I will try to address by your letter numbering on the comments. 1.  As...

far as the time, we do not set a time, we do set a "window" for the estimated time.2.  Yes, the tech would have attempted to have our office order the parts.  He also would not have known the parts had been discontinued.3.  Yes, our notes do state that the customer called us on 06/24/16 to follow up on the status of the parts.  This is where we dropped the ball.  We overlooked this paperwork and did not follow up on the status of these parts.  The parts were to be shipped from the company called [redacted].  [redacted] also dropped the ball on this one, as they discontinued these parts and did not notify us.4.  [redacted] informed the customer that we (Bob's Appliance Service) had cancelled the parts order, which we did not.  As stated above, [redacted] cancelled the order themselves and did not inform us. We called this customer today, 07/06/16, and spoke with Mrs [redacted].  We apologized for our part in the lack of communication.  We pride ourselves on our customer service and work hard to take care of our customers.  This will help us to avoid situations like this in the future.  As it turns out, another company, ** actually had the parts and mailed them to the customer at no charge.  We are happy that in the long run, the customer was able to get the parts they needed.  Thank you for bringing this to our attention.Sincerely,Bob's Appliance[redacted]
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They LEFT THE WATER LINE LEAKING under my dishwasher after attempting to repair it and it RUINED THE WOOD FLOOR IN MY KITCHEN!!! When we discovered the leak, we quickly realized that the technician had not completely turned off the water line to the dishwasher, and had left it unhooked from the water valve. Mistakes happen, no big deal. BUT when I contacted the OWNER, [redacted] she first blamed it on the valve, then faulty pipes, then she blamed us for not DOUBLE CHECKING THE TECHNICIAN'S work!!!!! I could not believe how RUDE she was to us, she basically called us liars and told us to deal with the homeowners insurance to get it repaired. Since then I called again to give her one last chance to rectify the situation and the receptionist belittled me because I misunderstood who the business owner was (there are two listed in the under the Secretary of State)! THESE PEOPLE CALL THEMSELVES A CHRISTIAN BUSINESS, THEY ARE THE RUDEST, MOST CONDESCENDING PEOPLE I HAVE EVER DEALT WITH. I'M LITERALLY SHOCKED! I WOULD NOT WANT ANYBODY TO EXPERIENCE WHAT I'VE BEEN THROUGH WITH THESE FOLKS! CALL [redacted], THEY'RE CHEAPER ANYWAYS!

Dear Sir: 
My apologies for not answering you Revdex.com letter promptly, but I was in Iowa dealing with my dad and memory care centers. I have refunded Mr. [redacted] $214.93 for invoice [redacted]. Check number [redacted] sent on 7/12/2016. [redacted] is a valued customer and we...

always do our best to do what is right. Our technician replaced the support bracket and glides which were approved by [redacted]. Between the times we ordered the parts and returned [redacted] had pulled off the felt seal around the front and disposed of it. When we told him it should be replaced he said he did not want to. When [redacted] called on 6/22/16 I left a message at the phone number [redacted]. I explained that I needed to talk to the technician to get the full story. Again I am sorry I did not follow up when I came back to work 7/11/16. With Regards,
Belinda K[redacted]Owner

Dear Sir: My apologies for not answering you Revdex.com letter promptly, but I was in Iowa dealing with my dad and memory care centers. I have refunded Mr. [redacted] $214.93 for invoice [redacted]. Check number [redacted] sent on 7/12/2016. [redacted] is a valued customer and we always do our best to...

do what is right. Our technician replaced the support bracket and glides which were approved by [redacted]. Between the times we ordered the parts and returned [redacted] had pulled off the felt seal around the front and disposed of it. When we told him it should be replaced he said he did not want to. When [redacted] called on 6/22/16 I left a message at the phone number [redacted]. I explained that I needed to talk to the technician to get the full story. Again I am sorry I did not follow up when I came back to work 7/11/16. With Regards,Belinda K[redacted]Owner

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]