Bob's Discount Furniture

Review: Hello,

In August 2014, my aunt[redacted] bought me a bedroom set and some couches for my living room with her credit card from Bob's. I have had many issues with this store.The first issue was back in august when I schedule a day to pick up my furniture which was at the end of august. When I went to pick it up, only half of the furniture was there because according to them they ran out of stock and I had to wait a whole month for the rest of my furniture to be delivered to my house. They didn't even call me to tell me about this issue and just waited for me to show up to let me know.

The day I bought the furniture the sales person told me that since I was buying white couches it would be good for me to also buy an insurance. He clearly told me the insurance would take care of any damages that happened to the couches. Me assuming he was telling the truth, decided to buy the insurance. He also told me that if something happened to the couches not to try cleaning them and just let the people from the warranty take care of it. Today I called the warranty to file a claim because on Christmas day I had a little family reunion at my house and my couches got stained with jean dye. Also, my little cousin accidentally wrote on them with pen. I called today to file a claim, and they told me that the warranty does not cover for that. That they cannot clean the jean dye but they can maybe clean the pen ink if its not in the place as the jean dye.

I find this very frustrating because these people always try to sell something that is not true. They love to make everything look nice and easy but in really its the total opposite. I can imagine how many customers go through this issue every day. Please help me resolve this issue. I am very angry at this situation. I believe this company should tell their sales representative not to sell false things.

Thank you,Desired Settlement: I want them to clean ANY damages that occur to my couches for the next five years like the sales person told me they would. If not, I would like to return the couches and get the same ones in black without any cost.

Business

Response:

Good Morning Revdex.com,

We apologize that the customer is

experiencing any disappointment while trying to use the protection plan they

purchased.[redacted]is known as their parent company) is a third party

company and we have, for many years, experienced a vast amount of approved

claims through this third party company. Our customer’s are usually very happy

with the outcome of their reported claim and based on the price they paid for

the coverage our sales associates and sales managers would have no reason not

to boast about the extreme value the protection plan carries.

We provide a general flyer at the time of

sale that very clearly indicates what is covered by this protection plan and

further indicates that there are some exclusion(s) to the protection plan.

In this consumer’s specific case I have attached copies

of the sales flyers we had in rotation within our showrooms during the period

of time this customer purchased. The accidental portion of the plan, again not

honored by Bobs as indicated on these sheets as well as the customer’s sales

receipt, covers a large variety of staining occurrences for leather product.

Stains caused by “jeans” is not a coverable occurrence listed here and therefore

would not qualify for coverage under this protection plan. The ink stain is

listed as a coverable damage which is why the customer is being told by the [redacted] company that they can assist with this occurrence. Any protection plan

(think of those sold on electronics, automobiles, and home appliances) is subject to exclusions in order to keep the

plan fair for all customers alike – this fact is also notated on both these flyers

for consumers knowledge.

Bobs Discount Furniture is able to offer recourse

relating to factory defects under this plan and we apologize that we do not

have the ability to overturn the choices or guidelines of a different company

when it comes to the coverage for accidents.

Kind Regards,

Bobs Discount Furniture

Review: I put a claim to Bob's Furniture Goof Proof warranty. My claim was for heat rings/marks that was caused during a dinner party. according to the warranty, this is covered. Now that I have placed a claim, the Goof proof warranty people are stating that the furniture is no longer "manufacturer standard" because there are surface scratches on the table. I am NOT claiming for the table scratches. I am claiming for the heat marks which are completely different issue.Desired Settlement: I want goof proof to uphold their promise to replace my table.

Business

Response:

Good Morning Revdex.com,

We apologize that the customer is experiencing any disappointment while trying to use the protection plan they purchased from us. [redacted] is known as their parent company) is a third party company and we have, for many years, experienced a vast amount of approved claims through this third party company. Our customer’s are usually very happy with the outcome of their reported claim and based on the price they paid for the coverage our sales associates and sales managers would have no reason not to boast about the extreme value the protection plan carries.

We provide a general flyer at the time of sale that very clearly indicates there are some exclusion(s) to the protection plan and the document further encourages the consumer to read their full plan documents for the list of exclusions. As the manager of the plan, [redacted] is responsible for sending the consumer the plan documents. Should the customer decide that they would like to review the complete plan documents as the flyer suggests and they don’t have these documents, we assume (as any retailer would) that the customer would then try and obtain said documents for review. Had we been made aware of the need for these terms and conditions we most certainly would have provided them upon any request. As it is not typically a document we provide we literally have no way of knowing whether the consumer has received the complete plan or not and we see no reason not to trust that [redacted] is continually sending these documents as many claims for coverage are routinely approved.

In this consumer’s specific case I have attached the terms and conditions ([redacted] provides) for your review. Please see the below section as it is indicated that accumulation of damages will be considered an exclusion. This is clearly listed under the exclusions of coverage section within the protection plan documents:

EXCLUSIONS TO COVERAGE:

-General soiling, which is defined as a gradual buildup of dirt, dust, body oils, perspiration, or any other accumulated stains, that cannot be attributed to single occurrence.

-Odors; accumulated or long term multiple stains and unknown stains, color loss and fading. Normal wear and tear, including damage of this type cannot be attributed to a relatable accident.

Again we are truly sorry that this customer claim has been declined thru the [redacted] company and are sending thru information as to why this may have occurred. We do not have the ability to overturn choices made thru this company and as it appears that this customer’s dispute is directly with [redacted] we would suggest that this consumer reach out to the Revdex.com link available for [redacted] Protection Product’s Inc. directly [redacted] or speak with the [redacted] company via telephone [redacted] to seek an appeal to their denial result. %

Review: I have purchased sofa with two recliner chairs. At the time sofa was available and was delivered on Feb 4th, but recliners were on back order. They promised that recliners will be delivered on march 7th 2015 or before that. After few days I was notified that recliners would be available on march 28th. And again got a call notifying that it will be April 11th, which is still not final delivery date, it could be longer. When I called they gave me an option to select another sofa set and they will replace the whole set. After going to the store, I found only one set with similar price but did not like it. I would not buy something ugly just because its in stock. I asked for full refund (pick up that delivered sofa and cancel the recliners) of my money since they didn't have any decent option to replace and they can't promise the final delivery date for my recliners. Store manager said he can't help with that I have to call customer service. I called customer service and was told that they can't give refund, only store credit. They said that they can cancel the recliners and only give partial refund. They can't give refund for delivered sofa.; which again would not help me. I was promised to give full sofa set for my purchase but not getting it. I have made a mistake going to the Bob's furniture. I just want to return that sofa and get the full refund.Desired Settlement: I just want my money back, full refund.

Business

Response:

Good Afternoon Revdex.com,

I called and spoke with our customer today

(2.27.2015). I have apologized for any inconvenience our failures in properly

assisting him have caused and approved to provide our customer with the desired

settlement as listed in this concern.

We thank our customer for bringing the

coaching concerns we have to our attention so that we may address these and continue

to grow as a business.

Kindest Regards,

Bobs Discount Furniture

Customer Care Corporate Liaison

Review: I had to contact Bobs Discount Furniture several times in the past 40 days to receive a refund of money spent on goods that were cancelled. In the Bobs Discount furniture site it states refunds will be refunded within 16 days. I have spoken to Bobs Discount Furniture and have been told the money's were released to my account several times. Two days ago I spoke with a representative who informed me the money would be put in my account within 48 hours (3/7/15 being 48 hours) along with a confirmation email. I never received the email, or the refund. Today (3/7/15) I spoke again with the [redacted] Branch (where goods were purchased) again for them to tell me the money's were released and there was a problem with my account, to which I responded that I recieve direct deposits every 2 weeks from my place of employment, the woman then told me the money's were released 3/5/15 and they should appear in my account Monday (3/9/15) or Tuesday (3/10/15).Desired Settlement: I would like to receive my refund, as well as an apology, I lived up to my end of the contract they recoeved money for their good in a timely fashion I would like to receive the same courtesy.

Business

Response:

Good Morning Revdex.com,

We are

very sorry about the errors that were made while processing this refund,

causing our customer any inconveniences. Please assure our customer that we

will be following up directly with our staff regarding the coaching concerns that

have been brought to our direct attention. Our records show information from

mid February 2015 indicating that we were continually waiting on the customer

to contact us back with their credit card information; we do not keep original

credit card information on file for our customer’s protection. We will

certainly research further to address the multiple calls the customer asserts to

have continually made to us, of course their refund concerns should have been

addressed and resolved within one phone call after we received verification of

the credit card number.

In

researching this customer’s account today (3.10.2015), our records do indicate

that the refund has been completely released and returned from our end as of

3.06.2015. We can certainly understand the immediate need to have these funds

back on such a large purchase like this and we feel terrible about any delay

that may have occurred in our release of these funds. The fact remains that

even after we release these funds there is another

party involved in getting these funds back to the customer (their bank). The

refund was also released and processed over the occurrence of a weekend which

is significant due to the nature of this transaction. Technically speaking

today (3.10.2015) including the release date of Friday 3.06.2015, would make

three business days from processing these electronic funds from our end.

Three –

five business days is a very common timeline that occurs between two companies

processing an electronic refund for any consumer. I would expect that the funds be completely

reallocated to the original method of payment by this Thursday (3.12.2015)

which would meet our expectations of a maximum five day processing time, if

this is not the case, please let the customer know they are welcome to respond back to us via this Revdex.com

channel and we will preform more extensive research with our Accounting

Department.

Once more

– the funds have been completely released from our end and at this time if the

customer is still waiting on the refund it is due to the processing time

associated with the bank their card is thru.

I apologize again for the inconvenience our failures caused our customer and

genuinely hope that our customer will provide us with another opportunity to

earn their trust back in our business in the future.

Kindest

Regards,

Bobs

Discount Furniture

Customer

Care Corporate Liaison

Review: I purchased a sectional at Bob's in September 2014. The couch is in my living room and rarely used. I wanted leather but almost all of the leather sectionals are mechanical with electric or mechanical reclining features which I felt would be problematic. My wife and I both work full time and are only home in the evenings. My den furniture is used primarily with this set being used only when entertaining.

When making the purchase I was told by the salesperson that bonded leather is a suitable alternative to leather. I specifically said I had a dog who is not allowed on the furniture but occasionally may jump on when I am not at home. I was told to buy the "Goof Proof Plus" insurance for my protection in the event there is any damage. I did as suggested and purchased insurance.

I noticed there are small marks on the fabric with several scratching through the surface of the bonded leather exposing a fabric underneath. This set is not even paid for yet as I still owe several hundred dollars. I called for repair with the Goof Proof and was told the insurance covers my pet bodily fluid stains but not if the damage it.

I reached out to Bob's via email and was told their "upper management" would not cover the damage. My biggest complaint is the fabric is certainly not durable nor a alternative to actual leather. The fabric is substandard and cannot stand up to the slightest stress without physical damage. Bob's should stand behind their products and not rely on slick salespeople misleading customers then selling them a useless insurance policy that doesn't cover the furniture.

If the salesperson would have been honest about the fragility of the fabric I would have either declined to buy it or taken drastic measures to ensure my dog wouldn't jump on the couch. I can assure you the dog NEVER goes on the furniture when I am home and if I know he has been on it, I'll take corrective action immediately. Bob's has thousands of complaints lodged against them and now I can see why.Desired Settlement: I want Bob's to repair the damaged cushions on my sectional or replace it entirely. Furthermore they should train their salespeople that honesty is the best policy. This type of customer service after a legitimate problem has been encountered will only ensure I don't come back and make sure every one of my friends and family members (amplified by my use of social media) will also know this company cannot be trusted to do anything other than sell substandard furniture and a useless insurance policy to protect them.

Business

Response:

Good Morning [redacted],

I apologize that you have personally

experienced any disappointment while working with Bobs directly or speaking

with the Guardian company.

As the Revdex.com is aware, the size of our

business is massive and we would not be continuing to grow so rapidly into new

territories if we operated without honesty and transparency. Word of mouth

travels extremely fast especially in an age of technology. I do not deny that

we, like any business, have unhappy customers who have experienced failures or

headaches while seeking to resolve their claims. The internet is a place where

information even from many years prior remains currently viewed and judged

upon. Many customers whose claims have been resolved don’t feel the need to

take action on reposting/posting positive feedback.

I am truly sorry that you believe to

have experienced any confusion during your time of sale, we do not deceive our

customers, support products and plans we do not find valuable, and we do not

force our customer into buying any product. To categorize our protection plan

as poor quality or state that all of our customers are complaining just

doesn't give the nearly 3,000 customers that are receiving a great experience

today and in the future, as well as my nearly 4,000 team members who strive

every day to make the experience a pleasant one, ample credit. We do provide a

general flyer at the time of every sale that very clearly indicates there are

some exclusion(s) to the protection plan and that document further encourages

the consumer to read their full plan documents for the list of exclusions.

We partner with Guardian to offer this

genuinely valuable option to all our customers and uphold the terms of coverage

in order to ensure all resolutions are kept fair for all customers. With this

being said, we are willing to make a valid effort to work above policies and

procedures and reach out to you as an individual by offering to refund you the ‘Goof

Proof Plus’ plan, ultimately canceling the protection that you have indicated

offers you no significance. This is an offer we make to meet your individual

demands and while we continue to apologize that your concern of animal damage

is not covered; keeping the plan for its manufacturing warranty and covered

accidents worth remains the route we strongly recommend for you and the

continued future of your product.

Kindest Regards,

Bobs Discount Furniture

Corporate Customer Care Liaison

Review: Bob's furniture sold us a couch and the goof proof warranty without telling us the full parameters of how the plan works. We were told that if we have any issues or wear and tear we can get the couch replaced. Less the four years later our bonded leather couch is peeling and falling apart and everyone at Bobs is telling us they are not able to do anything about this as the warranty is up and the goof proof does not cover this even though upon sale at the store in [redacted] told us this was the case.Desired Settlement: We would like to have the couch replaced.

Business

Response:

Good Morning [redacted],

I am very sorry for the disappointment you are experiencing with

your bonded leather set. I assure you that Bobs Discount Furniture cares very

much to satisfy all our customers and we stand behind the quality of our

products even after the expiration of our one year guarantee period offered directly

thru our company.

Bonded Leather offers the look of luxury at a much more affordable price point

and as its name depicts, bonded leather is real leather that is adhered (or

bonded) to a fabric backing with a strong adhesive. Over time and with any

amount of usage the heat from our bodies and friction from use causes expansion

of the molecules that join the bonded leather to the fabric backing. Bonded Leather is manufactured the same way

industry wide and peeling over time is not isolated to the bonded leather

products we sell at Bobs Discount Furniture. If you continue to

purchase/maintain bonded leather furniture in your home regretfully peeling can

occur based on the nature of this material’s manufacturing process. You

have had this set for over four years and in that four year period our records

indicate that you have not reported any issues to us before now. The Bobs

warranty on your merchandise expired over three years ago and as this concern

does not stem from a factory defect in the product’s workmanship and is viewed

as normal wear and tear industry wide, we are only able to make a store credit

offer to from a place of extreme courtesy and care. As with most protection plans

the Goof Proof Plan purchased does not cover normal wear and tear, this

courtesy option is not in relation to the plan purchased as it is being offered

to you by Bobs directly.

If you would like to reselect to a different set, made of a different material

that may fit your furniture needs better we can offer to credit you 70% of the

original cost you paid for both the Queen Sleeper and the Chair from your ‘Park

Place’ set. In the interest of fairness we would ask that if you want the new

furniture you select to be delivered you cover the cost of that service as

delivering the merchandise has always been a charge we maintain separate from

the cost of our merchandise. We can offer to remove the current Queen Sleeper

and Chair you currently maintain on the same date we deliver the newly selected

merchandise and cover the cost of disposal for you.

Please let me know if this option for resolution is acceptable to you and I

will process the necessary paperwork and have our retail location contact you

to make you aware of your available credit.

Review: In 2013 my wife purchased a learner sofa and love seat from Bob's Discount Furniture. She also purchased the Goof Proof warranty which covers 5 years of damage. The sofa now has peeling leather on the seat back of the right side. I called Bob's who said it was not covered under Goof Proof warranty and transferred me to their insurer who also said so. The insurer said Bob's does cover peeling leather for 3 years separately from Goof Proof additional coverage. They transferred me back to Bob's. I had to point out to Bob's rep that their insurer said they cover 3 years leather peeling. The rep said I would need to send pics to them and gave me an email address to send the pics to. But when I sent the pics, the email was rejected due to incorrect email address. I used the address they gave me, which was obviously incorrect and I believe it is a delay tactic so the can avoid having to replace their product.Desired Settlement: Bob's should honor the replacement for this leather sofa.

Business

Response:

Good Afternoon Revdex.com,

Please pass on our sincerest apologies for any lack of

care or confusion our customer’s concern was met with while it was being

reported to us.

The customer is welcome to email the photos they

planned to submit directly to me at [redacted]

or submit them thru this Revdex.com channel they have selected to open.

Kindest Regards,

Stephanie A. G[redacted]

Bobs Discount Furniture

Customer Care Corporate Liaison

Review: I bought a sofa from Bobs Discount furniture 2 years ago and there is a spring that is popping through the couch. I was under the impression and the paper work states that there is a 5 year warranty. Bobs Discount Furniture sent out a technician on January 9th and he took a picture of the couch and blind stitched it and said that he would give them the picture and have someone contact us due to it being a manufacturing issue. The stitch has come out and is still broken.

No one called back and I was left on the phone being placed on hold over and over again and was hung up on after being on the phone over and over for an hour. Bobs Discount Furniture is now stating it is not covered under any warranty and that it is not a manufactures defect. I asked for them to contact and the sub contractor who came out to the house and was informed they were unable to follow up with the contractor or get the photo in question. Then I was informed to send a photo myself and hung up on with no contact information... I need help, I really don't think any couch that is hardly used should have coils/springs popping out and not be covered? Or, better yet fixed.... All I want is for the couch to be fixed. Please let me know if you can help...Desired Settlement: Proper repair of the couch or replacement.

Business

Response:

Good Afternoon Revdex.com,

Our records indicate that this merchandise was delivered on 10.03.2013.

[redacted] purchased does provide five years of coverage for

factory defect concerns directly thru Bobs Discount Furniture.

Our last service visit to the residence was completed on 1.09.2016 and the

technician provided us with a report that indicates that we serviced the left

side facing sofa –inside back cushion for a 24 inch (2 foot long) seam separation and then serviced the right side

facing loveseat –outside back for 1 inch of batting coming thru the seam. There

is absolutely no mention of coils/springs popping thru the furniture in the

report. I certainly apologize to our customer if the report we have been

provided is inaccurate in anyway however as a business servicing thousands of

customers a day we must place a certain amount of trust in the integrity of our

technician’s reports and the Customer Care Agents that are trained and employed

to record these reports.

At this time the customer

is essentially disputing the report we have therefore it is appropriate to ask

our customer to provide evidence to support their dispute with.

Please ask the customer to submit photographic evidence (To the Revdex.com)

of the item in its entirety and the concern up close- for example – 1 photo of

the entire item at a reasonable distance and a (1) photo of the spring they

assert is popping out. We will review whatever evidence the customer wishes to

provide for this dispute and respond after with what, if any, further recourse

we may be able to offer.

Review: We purchased a dinning table and six chairs and a loveseat. Two of the chairs came broken. They took the chairs and replaced but within a week another chair has broken. Within three weeks of getting this furniture it has been nothing but a headache. Now we have spent money for a dinning set which seems to have defective chairs that crack in the corners (which is the reason two chairs were returned). Also the loveseat was nothing but a mess in getting. We had three couches delivered and all have been a mess. The first couch the delivery people cut when they were taking off the protective coverings, the second couch was delivered with the legs broken and the fabric/stitching on the back being pulled and almost ripped opened. The final couch that they told us to take or we would be without a couch creaks and sounds like at any moment will break. The money that was spent on this furniture, not to mention the credit check against me that was run makes me wish we had never heard of Bod's Discount Furniture. We regret walking into Bob's from day one. Purchasing our first home and buying furniture was dulled because of all of the problems. Now we are stuck paying for furniture that is broken or creaking and possibly on the way to breaking. Better workmanship and quality of furniture would be nice. I know that it is a discount furniture place but I also know that none of it was free and we worked hard to get the money to pay for this furniture.Desired Settlement: I would just like Bob's to replace our couch and replace the broken dining chair. Again it is very frustrating when every time we turn around the furniture we brought is broken. We were told that the couch we received was the last one but since it is Bob's poor quality of furniture we feel they should back up their products and replace it yet again with a couch that is of better quality.

Business

Response:

Good Morning

Revdex.com,

Please pass on

our sincerest apologies for the inconvenience the multiple deliveries and

damaged product continues to cause our customer. While I remain very sorry I am

unable to locate any information in reference to the customer reporting their

current concerns with (1) Pub Chair and the Loveseat to us after we last

delivered these products.

The last two

pub chairs we brought to the home were delivered on 12.24.2015 and the loveseat

was exchanged on 1.06.2016. This Revdex.com communication is, with all due respect, the

first communication I can locate from our customer reporting any concerns with

items that were delivered over a month ago and nearly a month ago.

In reference

to the previous failures the customer has cited enduring our business provided

multiple forms of compensation to our customer as a further form of apology

from us.

Should the

customer wish to reselect (Choose another loveseat or item) from the current

loveseat they have in the home we will grant them the courtesy of approving

this without a technician visit however because we are not being provided with

an opportunity to determine whether the item is actually defective; the

customer will be asked to pay a new delivery fee (should they want the new item

delivered) at their time of new sale. We will also fully expect to remove or

receive back the current loveseat they cite unhappiness with.

In reference

to the dining room chair we ask that the customer provides us with more

information on what their concern actually is with this chair. I.E – If the

back of the chair has cracked then in most cases we are able to replace the

portion of the chair that is cracked and offer repair to the item (as stated on

our ‘Service Policy’ via the customer’s sales receipt).

The customer –

at any time can move forward on processing our reselection offer by contacting

us directly at Customer Care (###-###-####).

Review: purchased a leather sectional from bobs discount furniture in 2014 ,also purchased a goof proof warranty on the sectional for 5 years salesman stated to me it will cover any problems with the furniture from a dog rip to stains .contacted bobs customer care on December 3 2015 with a issue on two seat cushions wearing out prematurely was told to contact insurance company after pictures were exchanged with bobs furniture and the insurance company was told that it was manufacturing defect .on December 3 2015 was told by Jared account manager for bobs furniture he would replace the two seat cushion skins at no cost to me but it will take 4-6 weeks .On February 5 2016 spoke to Katrina and then Sarah a account manager basically was told the seat cushion skins were never ordered and that they would not be paid for by bobs and have a nice dayDesired Settlement: replacement of leather sectional

Business

Response:

Good Morning Revdex.com,

Our records depict that

this sectional was delivered on 11.03.2013.

In regards to the

allegation that our agent ‘Jared’ approved a courtesy part order I am currently

working with our Workforce Management Team to locate the call recording between

this customer and ‘Jared’. I will respond to the Revdex.com once I have the findings

from our Work Force Management Team on this request.

‘Jared’ did log several

notes from this call, as did the other agent ‘Sarah’ that is also referenced in

this posting and I am confident in both of these agent’s abilities to properly

log their phone calls. Please see the documentation we have provided below as

this illustrates that our business informed this customer that they could

purchase the parts at their own cost, not that we would be taking ownership to

do this for them. Please also note that if the customer has experienced a

denial for a claim they made thru the [redacted] company (a third party company)

this is a concern that would need to be addressed directly thru the [redacted]

company and not Bobs Discount Furniture.

customer is very upset

that [redacted] and myself via photo review the damage to this set is not

consistent with mfg damage there is wear and tear and rips on cushions it is

not cracking and peeling bonded leather as this is not a mfg defect we have no

recourse other than to purchase parts customer extremely hostile and

threatening every imaginable action against bobs. submitted second voice.

Above Comments Added By (

Jared [redacted] ) On 12/03/2015 at 18:17

spw ricky, stating Jared

apvd part order for 2 seat casings sofa for ripping, was denied by gp for not

punctured, and Jared said we will comp him the 2 seat casings that is contrary

to what is noted above, says that conversation took place befor the one dated

above says was in november before thanksgiving, when I mentioned above convo

noted cust stated yes that took place and no one ever called him back but in

the convo instead of no recourse was told curtsy part order, offerd cust purch

part order and no curt part order, cust then started yelling and swearing

stating he is going to sue us all for fraud because he bought gpp and this

should be covered by that and he is going to file a complaint with consumer

affairs and his wife is an attorney and she is going to sue us, and he is

going to include my name and everyone he has talked to so he can sue us individual

Above Comments Added By [redacted] ( Sarah [redacted] ) On 02/05/2016 at 13:05

At this time we have not

committed to offering any recourse to this customer as a manufacturing defect

has not been determined as present within this furniture. Per the sales

receipt our customers commonly sign at the time of purchase- our business is responsible

to offer recourse for factory defect concerns under the five year plan that was

purchased.

If the customer would like

to have their concern with these seats reviewed at this level of Customer Care

we respectfully ask that they post the associated pictures they have to the Revdex.com

and we will review their photos with our Service Management Team to determine

what, if any, further recourse we are able to offer this customer.