To Whom It May Concern:This customer is violating the Revdex.com's Terms of Service. This customer has outstanding invoices balances.[redacted]'s F-100 Parts is in litigation with their Attorney regarding the outstanding invoice balances and slander. The signer is causing damage to [redacted]'s reputation and business. The Revdex.com T.O.S. does not allow personal or business slandering.Sincerely,[redacted]
Initial Business Response /* (1000, 8, 2015/06/01) */
To Whom It May Concern:
As per Mr. [redacted]'s own statement, he was told that we sell good quality repairable parts.
The radiator support in question sells for $450 - $650 depending on the condition of each. The more money paid, the less...
reconditioning needed.
Mr. [redacted] wanted the cheapest one that we had. We sent him pictures of the part prior to him purchasing the part. There was a small dent in the radiator support and some minor rust, both of which were easily repairable and both of which were clearly visible in the pictures sent to him prior to his purchase.
When Mr. [redacted] called and said he was unhappy with the radiator support, we offered to exchange it for the more expensive $650 support which needed much less recondition if he wanted to pay the additional money. He asked for pictures of the more expensive part and we sent them and have not heard from him since. Like most other companies that sell used parts, our return policy is for "exchange only" as is the Industry standard.
As for Mr. [redacted]'s statement of paying $400 each to restore the used inner fender panels we sold him that sounds about right to me. It cost $75 -$100 each to have them stripped before any metal work or repairs can even begin. I do not consider $400 to make a 60 year old farm truck part paint ready excessive. Maybe Mr. [redacted] is new at this.
In closing, Mr. [redacted] is still free to pay more money and get a better part in exchange with the part that was sent to him. Or Mr. [redacted] is free to return the parts for store credit to be used in the future to buy other used parts.
Sincerely,
[redacted]
Owner of Bob's F-100 Parts
Initial Consumer Rebuttal /* (3000, 10, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all no pictures were sent nor did I ever say that I wanted the cheapest parts possible. As per the body shop that completed the truck "those parts are complete junk". We ended up using the Minnesota parts that were on the truck and yes Minnesota is the rusty capitol of the world. The truck is completed now so I don't have a need for more parts nor do I need a credit for more scrap iron. Please issue a refund with me paying all shipping back to you? I am also a business owner and issuing credit is the right thing to do rather than arguing with your customers.
Thanks
[redacted]
Final Consumer Response /* (4200, 14, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You sure do like to lie. Unfortunately I trusted your salesperson that these would be good parts. Get it through your head there were no pictures sent to me of the parts that I received. The core support is bent in the middle 6"'s and rotten if I hit this thing with sand the entire bottom would disappear. Your $650 pricing that you keep saying is also a load of BS, don't you think if the core support that you sent me was at all good I would just list it on Craigslist and get my money back rather than take the time to box it up and pay $70 in shipping? It isn't worth anything. The valance is also bent beyond repair and worth nothing. I have read a number of complaints on forums about your parts and now I know why they are complaining. What are you out if you give me my money back since you think these parts are so valuable you should have no problem selling them for more than I paid. That's because you also know they are junk and couldn't find another sucker to buy them.
Thanks
[redacted]
Final Business Response /* (4000, 16, 2015/06/19) */
[redacted]'s F-100 Parts continues to remain firm in this business transaction with Mr. [redacted].
Mr. [redacted] was definately sent several pictures of the parts that he considered and ordered. The email records remain on the computers as the proof that pictures were sent to him.
The parts were boxed with proper shipping materials and were shipped to him by UPS. The "core support" in this order was not bent when it was boxed and shipped. If Mr. [redacted] recieved it in this condition, he needs to take that issue up with UPS.
Our Company Policy sheet was also provided along with the parts and reciept. It clearly states our return policies. Like most companies that sell used parts, our return policy is for "exchange only" and is standard in the industry. However, we have offered to exchange parts for the more expensive parts which would need less reconditioning, if he wanted to pay the additional costs. These parts are original Ford parts that are over 50 years old.
The particular part that he ordered is prone to rust. How much rust repair needs to be made is what determines the cost of the part. He ordered the least expensive part, which would take more reconditioning. The pictures sent to him showed the rusty areas that were going to need to be repaired. If he had paid the higher price, we would have repaired it before shipping. He chose to buy the cheaper part and fix it himself.
As was previously said, we offered to let him return the part and pay the difference for the more expensive part.
In 35 years of business, we have sold hundreds of the very same part that he ordered. Low, medium or high priced, he is the first to ever complain about one of these core supports.
Mr. [redacted] is welcomed to return the part in exchange store credit or he can pay the difference for a more expensive part
As far as the 2 parts Mr. [redacted] claims are bent, he would need to take that issue up with UPS. We can not file a claim with UPS from this end. The parts were not bent when they were shipped.
To Whom It May Concern: September 11, 2016 Mr. [redacted] was never misrepresented while he was purchasing any part of his purchase. The owner, [redacted] took time, endless time - to personally show him all of the parts he intended to purchase. [redacted] took his time to show Mr. [redacted] several trucks in...
various stages, all of which were having these very same parts being installed. [redacted] did take the time showing Mr. [redacted] his own personal truck, with all the exact same parts that were installed 20 years previously — that are still functioning — perfectly. Obviously, there is no room for any misrepresentation, in any way - since Mr. [redacted], himself, personally saw, witnessed and understood the functionality of all these working parts and - prior to his purchase of each and every part. All of those parts were in our shop and also installed on [redacted]'s personal truck. There cannot possibly be "misrepresentation" when Mr. [redacted] himself personally saw each and every application of the parts he purchased prior to buying them. None of the parts that Mr. [redacted] purchased were defective in any way. The kits sold to Mr. [redacted] are identical to what he was shown in our shop. The kits are the same as we have sold for over 20 years. Not only have we sold hundreds of these kits, without a single return or complaint, our competitors have copied the kits exactly and sell them — as well. None of the parts were damaged. On January 20, 2016, Mr. [redacted] came back to [redacted]'s F-100 Parts with 7 of parts he had purchased back in December. Although, it was beyond the "30 day no return deadline", [redacted] graciously allowed Mr. [redacted] to return those 7 parts. A credit for the value of the 7 parts, $930.00 was deducted from his new purchase of additional parts on that day, Juanuary 20, in the amount of $1,815.00, leaving a balance of $885.00. Mr. [redacted] again paid for the balance of $885.00 with his credit card. Obviously, he kept and used the remaining parts from his first purchase on December 11, 2015. It is important to note of the 22 parts purchased [redacted]'s F-100 Parts, Mr. [redacted] has only questioned about 2 of the items. His questioning is about the "one-piece window kit" and "power window kit." Mr. [redacted]'s problem with these 2 kits is NOT about the "quality" or "function ability" of either kit. Mr. [redacted] gave the parts to [redacted] Fabrication to install on his truck. When Mr. [redacted] called and explained to [redacted] that Mr. [redacted] was having difficulty installing the kits, [redacted] emailed Mr. [redacted] detailed instructions, copies of articles - showing how to install these kits, and YouTube videos of how to install these kits. Mr. [redacted] claims he never received the said instructions. The afore mentioned instructions and information were sent to Mr. [redacted], our customer - not Mr. [redacted]. Even though Mr. [redacted] is NOT our customer - and a very crass and difficult person to deal with , [redacted] has spent extremely long periods of time over the phone trying to guide Mr. [redacted] with the installation of these kits. [redacted] even suggested to Mr. [redacted] that he could come over to [redacted]'s and personally see and be shown how to properly install these kits. [redacted]'s at that point, had 11 trucks in various stages of having these same kits installed. All 11 of those trucks are now done and fully functional. [redacted]'s F-100 has installed over 200 one piece power window kits in the last two decades without any problems. And we have sold more than that to customers without a single return. In conclusion:We are 10 months past the original purchase date. Our return or exchange period of time is 30 days, and that is now many times over pat that period. There is an " exchange only policy" on all electrical items within 30 days as is typical in the automotive industry. Howevee, if Mr. [redacted] has a defective power window or one piece window part, he is welcome to come by and show us that defect and we will "exchange" it, even though it is 10 times past the warranty. The only 2 parts that Mr. [redacted] ever complained about were the 2 components the shop he hired was unable to install. Obviously, after 10 months, we have no desire to refund the money for those 2 parts of the other 22 parts he never complained about.Finally, the part Mr. [redacted] says he never got was the seat that he had ordered on January 22, 2016. It was a special order item that we do not stock. He never came by to pick it up. He has been refunded his full amount to his card. He lost no money at all.He has all 22 parts that he purchased - in his possession and has never tried to return a single part. After 10 months, we are not willing to consider a refund. But, our offer still stands for him to exchange any defective part of the "one piece power window kit".Sincerely,[redacted]
I am rejecting this response because:
I do not have any outstanding invoices from [redacted]'s F100. If I did he would have gone after me along time ago with letters saying such that I had outstanding invoices. He is struggling to find something to counter my allegations because he has taking items back before. I have provide invoices stating such on the attachment. It shows he has giving me store credit before. I have provided in addition emails from [redacted]'s F100 to me and also to [redacted] Fabrication, my truck builder. I have provided downloads from the Internet on how to install the window kit. [redacted] provide a copy of instructions that was unreadable. When you print it its all black. I have provide invoices from A & H Glass on parts I had to buy because the parts [redacted] provided me would not work or did not have all the parts. I have not slandered [redacted] and his company. I did state he should have better customer relations. For this report I have added attitudes and observations I have seen in persons on [redacted]'s demeanor. See attached emails and invoices. I would give [redacted] his parts back that are not fitting my truck in return for store credit for other parts as a compromise. [redacted]
To Whom It May Concern:This customer is violating the Revdex.com's Terms of Service. This customer has outstanding invoices balances.[redacted]'s F-100 Parts is in litigation with their Attorney regarding the outstanding invoice balances and slander. The signer is causing damage to [redacted]'s reputation and business. The Revdex.com T.O.S. does not allow personal or business slandering.Sincerely,[redacted]
Initial Business Response /* (1000, 8, 2015/06/01) */
To Whom It May Concern:
As per Mr. [redacted]'s own statement, he was told that we sell good quality repairable parts.
The radiator support in question sells for $450 - $650 depending on the condition of each. The more money paid, the less...
reconditioning needed.
Mr. [redacted] wanted the cheapest one that we had. We sent him pictures of the part prior to him purchasing the part. There was a small dent in the radiator support and some minor rust, both of which were easily repairable and both of which were clearly visible in the pictures sent to him prior to his purchase.
When Mr. [redacted] called and said he was unhappy with the radiator support, we offered to exchange it for the more expensive $650 support which needed much less recondition if he wanted to pay the additional money. He asked for pictures of the more expensive part and we sent them and have not heard from him since. Like most other companies that sell used parts, our return policy is for "exchange only" as is the Industry standard.
As for Mr. [redacted]'s statement of paying $400 each to restore the used inner fender panels we sold him that sounds about right to me. It cost $75 -$100 each to have them stripped before any metal work or repairs can even begin. I do not consider $400 to make a 60 year old farm truck part paint ready excessive. Maybe Mr. [redacted] is new at this.
In closing, Mr. [redacted] is still free to pay more money and get a better part in exchange with the part that was sent to him. Or Mr. [redacted] is free to return the parts for store credit to be used in the future to buy other used parts.
Sincerely,
[redacted]
Owner of Bob's F-100 Parts
Initial Consumer Rebuttal /* (3000, 10, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all no pictures were sent nor did I ever say that I wanted the cheapest parts possible. As per the body shop that completed the truck "those parts are complete junk". We ended up using the Minnesota parts that were on the truck and yes Minnesota is the rusty capitol of the world. The truck is completed now so I don't have a need for more parts nor do I need a credit for more scrap iron. Please issue a refund with me paying all shipping back to you? I am also a business owner and issuing credit is the right thing to do rather than arguing with your customers.
Thanks
[redacted]
Final Consumer Response /* (4200, 14, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You sure do like to lie. Unfortunately I trusted your salesperson that these would be good parts. Get it through your head there were no pictures sent to me of the parts that I received. The core support is bent in the middle 6"'s and rotten if I hit this thing with sand the entire bottom would disappear. Your $650 pricing that you keep saying is also a load of BS, don't you think if the core support that you sent me was at all good I would just list it on Craigslist and get my money back rather than take the time to box it up and pay $70 in shipping? It isn't worth anything. The valance is also bent beyond repair and worth nothing. I have read a number of complaints on forums about your parts and now I know why they are complaining. What are you out if you give me my money back since you think these parts are so valuable you should have no problem selling them for more than I paid. That's because you also know they are junk and couldn't find another sucker to buy them.
Thanks
[redacted]
Final Business Response /* (4000, 16, 2015/06/19) */
[redacted]'s F-100 Parts continues to remain firm in this business transaction with Mr. [redacted].
Mr. [redacted] was definately sent several pictures of the parts that he considered and ordered. The email records remain on the computers as the proof that pictures were sent to him.
The parts were boxed with proper shipping materials and were shipped to him by UPS. The "core support" in this order was not bent when it was boxed and shipped. If Mr. [redacted] recieved it in this condition, he needs to take that issue up with UPS.
Our Company Policy sheet was also provided along with the parts and reciept. It clearly states our return policies. Like most companies that sell used parts, our return policy is for "exchange only" and is standard in the industry. However, we have offered to exchange parts for the more expensive parts which would need less reconditioning, if he wanted to pay the additional costs. These parts are original Ford parts that are over 50 years old.
The particular part that he ordered is prone to rust. How much rust repair needs to be made is what determines the cost of the part. He ordered the least expensive part, which would take more reconditioning. The pictures sent to him showed the rusty areas that were going to need to be repaired. If he had paid the higher price, we would have repaired it before shipping. He chose to buy the cheaper part and fix it himself.
As was previously said, we offered to let him return the part and pay the difference for the more expensive part.
In 35 years of business, we have sold hundreds of the very same part that he ordered. Low, medium or high priced, he is the first to ever complain about one of these core supports.
Mr. [redacted] is welcomed to return the part in exchange store credit or he can pay the difference for a more expensive part
As far as the 2 parts Mr. [redacted] claims are bent, he would need to take that issue up with UPS. We can not file a claim with UPS from this end. The parts were not bent when they were shipped.
To Whom It May Concern: September 11, 2016 Mr. [redacted] was never misrepresented while he was purchasing any part of his purchase. The owner, [redacted] took time, endless time - to personally show him all of the parts he intended to purchase. [redacted] took his time to show Mr. [redacted] several trucks in...
various stages, all of which were having these very same parts being installed. [redacted] did take the time showing Mr. [redacted] his own personal truck, with all the exact same parts that were installed 20 years previously — that are still functioning — perfectly. Obviously, there is no room for any misrepresentation, in any way - since Mr. [redacted], himself, personally saw, witnessed and understood the functionality of all these working parts and - prior to his purchase of each and every part. All of those parts were in our shop and also installed on [redacted]'s personal truck. There cannot possibly be "misrepresentation" when Mr. [redacted] himself personally saw each and every application of the parts he purchased prior to buying them. None of the parts that Mr. [redacted] purchased were defective in any way. The kits sold to Mr. [redacted] are identical to what he was shown in our shop. The kits are the same as we have sold for over 20 years. Not only have we sold hundreds of these kits, without a single return or complaint, our competitors have copied the kits exactly and sell them — as well. None of the parts were damaged. On January 20, 2016, Mr. [redacted] came back to [redacted]'s F-100 Parts with 7 of parts he had purchased back in December. Although, it was beyond the "30 day no return deadline", [redacted] graciously allowed Mr. [redacted] to return those 7 parts. A credit for the value of the 7 parts, $930.00 was deducted from his new purchase of additional parts on that day, Juanuary 20, in the amount of $1,815.00, leaving a balance of $885.00. Mr. [redacted] again paid for the balance of $885.00 with his credit card. Obviously, he kept and used the remaining parts from his first purchase on December 11, 2015. It is important to note of the 22 parts purchased [redacted]'s F-100 Parts, Mr. [redacted] has only questioned about 2 of the items. His questioning is about the "one-piece window kit" and "power window kit." Mr. [redacted]'s problem with these 2 kits is NOT about the "quality" or "function ability" of either kit. Mr. [redacted] gave the parts to [redacted] Fabrication to install on his truck. When Mr. [redacted] called and explained to [redacted] that Mr. [redacted] was having difficulty installing the kits, [redacted] emailed Mr. [redacted] detailed instructions, copies of articles - showing how to install these kits, and YouTube videos of how to install these kits. Mr. [redacted] claims he never received the said instructions. The afore mentioned instructions and information were sent to Mr. [redacted], our customer - not Mr. [redacted]. Even though Mr. [redacted] is NOT our customer - and a very crass and difficult person to deal with , [redacted] has spent extremely long periods of time over the phone trying to guide Mr. [redacted] with the installation of these kits. [redacted] even suggested to Mr. [redacted] that he could come over to [redacted]'s and personally see and be shown how to properly install these kits. [redacted]'s at that point, had 11 trucks in various stages of having these same kits installed. All 11 of those trucks are now done and fully functional. [redacted]'s F-100 has installed over 200 one piece power window kits in the last two decades without any problems. And we have sold more than that to customers without a single return. In conclusion:We are 10 months past the original purchase date. Our return or exchange period of time is 30 days, and that is now many times over pat that period. There is an " exchange only policy" on all electrical items within 30 days as is typical in the automotive industry. Howevee, if Mr. [redacted] has a defective power window or one piece window part, he is welcome to come by and show us that defect and we will "exchange" it, even though it is 10 times past the warranty. The only 2 parts that Mr. [redacted] ever complained about were the 2 components the shop he hired was unable to install. Obviously, after 10 months, we have no desire to refund the money for those 2 parts of the other 22 parts he never complained about.Finally, the part Mr. [redacted] says he never got was the seat that he had ordered on January 22, 2016. It was a special order item that we do not stock. He never came by to pick it up. He has been refunded his full amount to his card. He lost no money at all.He has all 22 parts that he purchased - in his possession and has never tried to return a single part. After 10 months, we are not willing to consider a refund. But, our offer still stands for him to exchange any defective part of the "one piece power window kit".Sincerely,[redacted]
I am rejecting this response because:
I do not have any outstanding invoices from [redacted]'s F100. If I did he would have gone after me along time ago with letters saying such that I had outstanding invoices. He is struggling to find something to counter my allegations because he has taking items back before. I have provide invoices stating such on the attachment. It shows he has giving me store credit before. I have provided in addition emails from [redacted]'s F100 to me and also to [redacted] Fabrication, my truck builder. I have provided downloads from the Internet on how to install the window kit. [redacted] provide a copy of instructions that was unreadable. When you print it its all black. I have provide invoices from A & H Glass on parts I had to buy because the parts [redacted] provided me would not work or did not have all the parts. I have not slandered [redacted] and his company. I did state he should have better customer relations. For this report I have added attitudes and observations I have seen in persons on [redacted]'s demeanor. See attached emails and invoices. I would give [redacted] his parts back that are not fitting my truck in return for store credit for other parts as a compromise. [redacted]