October 19, 2015 Revdex.com Complaint Resolution Dept. 4428 N 12th St Phoenix, AZ 85014 Ref:Complaint No. [redacted] This is in response to the above complaint filed by [redacted] In March of 2015,1 did speak with [redacted] in regards to the removal of a 8 x 40 travel trailer that had...
been abandoned on property she had purchased. She explained that she had received a call from [redacted] at the Coconino Cty Zoning Dept. in Flagstaff and mat as the home was abandoned they wanted it removed. We spoke about the cost of the removal and I explained to her that I would contact [redacted] at the County, as we would not be able to do the work until the middle of April or later. In speaking with [redacted] he understood that time frame and said that as long as the unit was removed there wouldn't be any issue. In March [redacted] did mail the payment for the removal so that we could proceed. In checking with her we found out that she did not have a title for the unit and I had her sign a statement stating that we had her permission to remove the unit. In April we sent out a guy to look at what we needed to remove the unit and found out that it was not a 8 x 40 travel trailer, but was an old 10 x 55 mobile home. It also had some structual issues that had to be addressed so that we could transport it down the highway. With weather issues and where her property was at we were unable to remove the home due to the ground being soft from rain. With the unit being larger than we were orginially told, this presented another issue as we had to get a oversize permit from the State to remove the home and haul on the state highway. In hind site we should have looked at the site before taking on the job, however, with the info that [redacted] provided and [redacted] at the County, 1 didn't fell there was a problem until we went out. At one point we weren't sure we were going to be able to transport it, that it might have to be dismataled on the property. We were able to reinforce a couple of the walls and ceiling so that we could transport it down the road. As of the date of this letter the home has been removed. We were finally able to get the permit to transport the unit, and by reinforcing the weak areas we were able to remove the unit from the property. It has been off the property for a number of weeks as of the date of this letter. I am not sure as to the date the County went out and looked, but 1 did leave a message for [redacted] several weeks ago that the home has been removed. I did inform [redacted] that we would try and take pictures for her, however, the ones that my guy took didn't come through for me to foward to her. Also, she states that I told her that reasons for not being able to remove the home were due to personal problems. I am not sure where this came from, as I have not spoken to her about anything personal. We did have issues getting the permit due to no title. Also, she states that I didn't return her call, which if I received a message I would call her back. 1 know that she stated she had called but 1 didn't answer the phone. If I am in the office I will answer the call or if we aren't in then the answering machine should pick up and we would return the call within a couple of days. If there are any further questions in regards to this matter, please let me know. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 19, 2015 Revdex.com Complaint Resolution Dept. 4428 N 12th St Phoenix, AZ 85014 Ref:Complaint No. [redacted] This is in response to the above complaint filed by [redacted] In March of 2015,1 did speak with [redacted] in regards to the removal of a 8 x 40 travel trailer that had...
been abandoned on property she had purchased. She explained that she had received a call from [redacted] at the Coconino Cty Zoning Dept. in Flagstaff and mat as the home was abandoned they wanted it removed. We spoke about the cost of the removal and I explained to her that I would contact [redacted] at the County, as we would not be able to do the work until the middle of April or later. In speaking with [redacted] he understood that time frame and said that as long as the unit was removed there wouldn't be any issue. In March [redacted] did mail the payment for the removal so that we could proceed. In checking with her we found out that she did not have a title for the unit and I had her sign a statement stating that we had her permission to remove the unit. In April we sent out a guy to look at what we needed to remove the unit and found out that it was not a 8 x 40 travel trailer, but was an old 10 x 55 mobile home. It also had some structual issues that had to be addressed so that we could transport it down the highway. With weather issues and where her property was at we were unable to remove the home due to the ground being soft from rain. With the unit being larger than we were orginially told, this presented another issue as we had to get a oversize permit from the State to remove the home and haul on the state highway. In hind site we should have looked at the site before taking on the job, however, with the info that [redacted] provided and [redacted] at the County, 1 didn't fell there was a problem until we went out. At one point we weren't sure we were going to be able to transport it, that it might have to be dismataled on the property. We were able to reinforce a couple of the walls and ceiling so that we could transport it down the road. As of the date of this letter the home has been removed. We were finally able to get the permit to transport the unit, and by reinforcing the weak areas we were able to remove the unit from the property. It has been off the property for a number of weeks as of the date of this letter. I am not sure as to the date the County went out and looked, but 1 did leave a message for [redacted] several weeks ago that the home has been removed. I did inform [redacted] that we would try and take pictures for her, however, the ones that my guy took didn't come through for me to foward to her. Also, she states that I told her that reasons for not being able to remove the home were due to personal problems. I am not sure where this came from, as I have not spoken to her about anything personal. We did have issues getting the permit due to no title. Also, she states that I didn't return her call, which if I received a message I would call her back. 1 know that she stated she had called but 1 didn't answer the phone. If I am in the office I will answer the call or if we aren't in then the answering machine should pick up and we would return the call within a couple of days. If there are any further questions in regards to this matter, please let me know. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]