Bob's Granite Place, LLC

Went to look at this granite place on a recommendation from a friend. Took a nice drive up to Epsom and walked into the storefront. The whole transaction took only about 20 minutes ( I had been looking for quite awhile and narrowed it down to 2 samples) One sample was too much color, so I went with my other choice. From start to finish, the transaction went very smoothly. We had 64 square feet to have installed. Ordered 10/3/2015, and installed this am 10/23/2015. The paperwork, choices of edging, sink, etc, was completely easy, very well explained. The installers arrived promptly this am, and were gone in 3 hours. I am very pleased with their installation, and their minimum mess ( they vacuumed, installed and had to take the front railing off the house to get the granite in.) They asked for my approval and to look it over before they left. I would recommend this business to anyone looking for granite.

PLEASE READ THIS before doing business with Bob! (After reading several other reviews, clearly I'm not alone...)

I went to 5 different places in search of putting granite in my house and stopped by Bob's Granite Place as I was driving on Route 4. He and his wife were very nice and helped answer my questions. I shortly thereafter decided to move forward with purchasing the granite through Bob as he came in with the least expensive price. I gave him my deposit (which has to be a check or cash as he charges you a percentage of the total amount with a credit card). He scheduled himself to be out the following Monday to template. He ended up calling me on the following Wed asking me when he was supposed to come out and template claiming he had not idea about Monday (yet is was on his paper when we met). He ended up coming out a week late which pushed the kitchen remodel back further. Once templated, it took him a week longer than the 2 weeks promised to get the granite to the site as he claims he had a "saw break" in his shop, therefore had to wait for it to be fixed. They eventually installed the countertop and Bob immediately called me asking for payment that day. (NOTE) I travel and fly a significant amount for work and really wanted to see it before paying him the second and final payment. I however trusted Bob (learned my lesson) that it was done correctly and as promised. I also understand he is a small business, so I gave him my credit card so he could have money in his account as quickly as possible.

Upon my return home, I noticed none of the granite seemed like it had been wiped down. There was still some sort of residue on different parts of the granite that I needed to scrub clean, the wall that is was against was damaged with scratches and holes (brand new sheet rock that had just been painted) and the wall had some sort of chemical wiped on it that the painter had to go over with 4 times to get covered up. Last but not least, the template paper SHOWED 4 inch round cuts on the corners of the counters, but they were only 2! I tried calling him and didn't' get a return call, nor did Bob give any follow-up. I had my contractor call as we had to install the dishwasher and needed the install kit to install the dishwasher. He called 3 times leaving messages and NO return. I figured on our way over to the house, we would swing by Bob's place to talk about it in person.

Once there, Bob and his wife claimed we didn't call his shop or leave any messages. We showed him our 'recent calls' on our iPhone and he kept denying. I then explained to him my concerns and frustrations around the installation and procurement process and Bob immediately became IRATE. He immediately got in my face, yelling and swearing at me, telling me I was wrong. He clenched a fist and wound up to throw it and decided against it thankfully (Contractor and Plumber were with me, which I think was the difference) . Bob kept getting more irate and waving his finger and yelling in my face and even yelled at one point "let's bring this outside" (with a few other words thrown in). He kept yelling at us telling us we were liars. We decided it was best to just cut our losses as we didn't want any situation to escalate. We ended up driving by another Granite place down the road who helped us with what we needed and they said "here's another customer from Bob's." Clearly I was not the first...

Please be VERY cautious working with Bob. I'm in business myself working for a Fortune 15 company responsible for sales and strategy. I was BLOWN away that ANYONE, never mind a business owner, would react this way. I just want to make sure other people are cautious as I had only 1 review to go off of...

I hope this helps and wish you good luck on your kitchen renovation.