Bob's Handywork

I am rejecting this response because: Bobby stated he would get back to me, I have all the text messages saved, please he stating that the hourly fee he charged was for an emergency call.  So all his statements are not true, hence I am not accepting his response and want a complaint filed and would like to know what actions I can take to take him to small claims court, for overcharging us and him never getting us the documentation he said he would give us.  I have the one who contacted him and I should have been one he discussed cost and process of what his work would be.  This is called being professional and finishing a job with the person who original contacted him for the work. Please let me know what I can do next and make sure this does not happen to other home owner.  Also is there another agency or organization I can contact to proceed with legal action and investigation to his business handles, to see what he charges other home owners, so I can prove he has overcharged us for where we live and took advantage of my wife, with Bobby know I should be one to make decision, and not making wife feel it had to be done, that day, when weather outside was not freezing.