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Bob's Mini Storage

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Bob's Mini Storage Reviews (2)

Per consumer: The business has agreed to give us a full refund because of the misunderstanding that has happened. This will resolve the issue in full.

[redacted] signed a contract to rent unit #[redacted] a 6x8 on February 16, 2015, She received a special that we were offering (pay 1 month get 1 month free up to 3 free months) which we gave her. Her friend [redacted] came in and signed a contract to rent unit # [redacted] a 6x8 on August 3.0, 2015 and...

also wanted the same special we were offering. [redacted] Our on-site manager told [redacted] and [redacted] that her rent was due again on unit #[redacted]. They stated to [redacted] that they wanted to move their stuff from unit #[redacted] into unit #[redacted]. They told her it was too hot to move their items and that they would come back later. They never came back to move their items, S months had passed by and [redacted] and [redacted] came back and signed a move-out notice on unit #[redacted] on January 30, 2016 furious that they shouldn't have to pay for late fees and lien charges for unit #[redacted] because they never moved their items into unit #[redacted] which was paid current. 1, [redacted] and [redacted] told them that they cannot rent two units and only pay for one. They never moved their stuff out of the first unit #[redacted] and It went into lien status. They claimed that [redacted] told them that they can move their items over at their convenience since he was paid up on unit #[redacted] through February. [redacted] is a valuable, trustworthy employee who our customers adore. [redacted] and [redacted] were clearly trying to take advantage of our managers and the special that we were offering which is suppose to be for first time customers. [redacted] admitted to us that she was trying to get an additional months free by having [redacted]° sign a new contract and moving their items into another unit. The few times [redacted] came into our office he was using profanity and threatening me and our managers as well as our business. We calmly spoke to him and said that [redacted] signed a contract and is owing on unit #[redacted]. [redacted] paid what was owed and signed a move-out notice on unit #[redacted] on February 8, 2016, They have been harassing us with letters and phone calls from an attorney. I talked with their attorney directly who wanted to hear our side of the story. After stating what happened, he told me that he will communicate to his clients that they signed a contract and that they have to pay what is owed.
Sincerely,
[redacted] (Business Response.pdf)

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Address: 5280 N Barcus Ave, Fresno, California, United States, 93722-5050

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