Bob's of Milford

We have contacted [redacted] regarding his issue with his 2009 [redacted]. The General Manager has let the customer know that we will take care of the...

vehicle to what he issued in the complaint letter.Thank you
Kind regards,
Kelly
[redacted]
Business Development Manager
Bobs of [redacted]
[redacted]
[redacted]

Good afternoon,Regarding customer [redacted] we were aware of this issue since he did come back to our dealership. The vehicle that he owned did have 30,000 miles and we offered $5,000 more than the other dealerships but were unable to come to terms. The customer opted for a  more...

expensive vehicle where we could not agree upon monthly payment. But we are willing to work with the customer again to try to come to some agreement.Kind regards,Kelly Kelly B M[redacted]Business Development Director Bob’s Buick GMC of MilfordRockville Centre GMC[redacted]
[redacted]

Hello I would just like to say thank you and my car was brought into the shop on Monday bobs of [redacted] and they fixed everything except the day lights which I was told to call back on Monday to schedule an appointment for that. If you need further correspondence from me you can email or call me at [redacted]
thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

This letter is regarding [redacted]     [redacted] did have a few issues with his vehicle. He initially stopped in to have us inspect a concern regarding his vehicle. Parts were ordered the same day for the vehicle. [redacted] did have subsequent visits to our...

dealership. There was an issue with concerning parts delivery when he first returned for installation. We tried to compensate by personally picking up [redacted]'s vehicle and performing repairs. A couple of days later we received a call from the customer stating that the molding had a dent and the paint by the glass was chipped. I requested if we can pick up the vehicle so we can repair vehicle correctly. I did not hear back from customer at all. I then emailed [redacted] and requested for him to call me so that I could resolve any concerns. After a few days I again reached out to [redacted] and repeated this process, also, offering a loaner as a courtesy to try and further our participation to remedy his concerns. I finally received a message from customer stating they will never do business with us and requested for us to stop calling and emailed them. We are still open to perform anything [redacted]'s vehicle needs in regards to repairs. I believe we tried our best to have [redacted] work with us so we can address the issues and to rebuild trust with the customer.  Our number one priority is to take care of all our customers in a way that fortifies and cements a healthy business relationship but also fosters a feeling of appreciation for their business. Best Regards, Mirwais H[redacted]Parts & Service DirectorBuick GMC of Milford W: 203.8784667 EXT. 742C: ###-###-#### [redacted]

Complaint: [redacted]
I am rejecting this response because:
First of all, the business was completely irrelevant with their response. We want our money back because the dealership didnt do things within the law. We were not strapped for money, our credit was fine, the people at the dealership, John C[redacted] specfically, are your typical sg salesmen. We told John and the other salesmen that there was not a single car on the lot that we wanted, yet they wouldnt let us leave. John began screaming at us when we said we didnt like any of his inventory. He said he would try to find us a car we actually liked, but every time I contacted him he had a new excuse. Finally over a month after we bought the car, I called and he said he had a car I could come check out. Mind you he didnt contact me, I always had to call him. Anyways the car was not as he described it, I dont think he knows the difference between an automatic and manual transmission. I had to travel 4 hours to see the car and when I said I didnt want it he screamed at us again in front of other customers. I have a recording of him screaming. We are still driving around with a plate made out of paper, we got pulled over for it yesterday. This has just been a bad experience, the business actually contacted us threatening us to take down reviews we had written. But people deserve to know what theyre getting into. We still just want our down payment and first months payment back, as well as compensation for all of this time wasted. If this isnt resolved within two days, we will just continue to write reviews and warn people what theyre getting into and hopefully bobs buico gmc will be out of business in no time at all. Oh and as far as the [redacted] goes, the salesman told us that it would only be a little bit more per month, these ppl are horrible at their jobs. My boyfriend knew how expensive it was, the salesman at the dealership hadnt a clue though. And my boyfriend gave this ie a list with one car on it that he wanted, if it was so difficult we should have just been able to return the car that first time we called to say we werent happy with it. Very simple, now John stop with your lies and please try to stay relevant, youre only embarrassing yourself. I will address every irrelevant thing you say, but that doesnt make it relevant, im only doing it to prove to you how ignorant you are, and that you cant get away with whatever you want :)
Sincerely,
[redacted]

This customer has been to our dealership on multiple occasions. He is legally above age to choose his own decisions. This customer did purchase two vehicles and signed for both contracts. Then he proceeded to bring in an older gentleman to try to discuss the scenario which we were...

willing to try to help him. Then the person said that he was going to record him . Our General Manager refused to be recorded by audio or visual. He then was notified to leave the General Managers office even though he was willing to try to help him. After the consumer left this person publically placed a video that we were not aware of and posted on [redacted], [redacted] and a couple of other TV stations This person legally has violated our dealership and we were willing to help him Please let me know if you do need any further information regarding this Regards, Kelly Kelly B M[redacted] Business Development Manager Bobs of Milford [redacted]
[redacted] www.bobsofmilford.com

Review: On June 8, 2013, I purchased a 2011 [redacted] Camry from Bob's of Milford with an interest rate of 19% and a monthly payment of $402.00 a month which I signed a contract for. My dealer then contacted me and stated that my payments had been reduced down to $399.92 a month. Something did not seem right so I then contacted [redacted] for a copy of my contract that they had received from Bob's,[redacted] gladly sent me a copy of the contract and that is when I discovered that my name was forged and fraudulently signed to another contract and full disclosure was not given about my vehicle in terms of it being in 2 accidents where one accident was quite severe where the air bag had been deployed. When this was discovered,I went to Bob's of Milford on October 8,2013 and spoke to the head of the financial department, the general manager and also the dealer that sold me the car . I made them aware that this is a truth & lending violation. I then asked if I could receive my $3000 down payment that I paid and I would return the car to them.I was then told that"that was not going to happen" and that "I could sue them" and that the General Manager was "good" friends with the Attorney General, I then asked to speak to the Owner and was denied and told no. Bob's of Milford highly unwilling to speak to me,I felt extremely deceived and I would like to end this relationship with Bob's of Milford because I do not like conducting business with untrustworthy companies.Desired Settlement: I would like the $3000 down payment refunded back to me that was paid on June 8,2013 and I will return the car to Bob's of Milford.

Business

Response:

To Whom It May Concern,

This is in response to the complaint filed by Ms. [redacted]. We have been in contact with her and have set up a meeting for Thursday the 24th for her to come in and meet with our general Manager [redacted]. Due to the bad car fax with the air bag deployment we are prepared to offer her another vehicle at the same financing that she currently has by simply doing a substitution of collateral with her finance company. We are hoping that we can solve any other issues that Ms. [redacted] may have in the meeting on Thursday.

I can be reached at [redacted] with any issues regarding this matter.

Sincerely,

Review: I went to trade in a car that I was financing at the dealer. The salesman, who is no longer with the dealer, said I could not trade my car in because of the negative equity on the car. The salesman said that I can call the bank that I got the loan through to come pick up the car, and that I would not have to pay the bank a single dollar. Now I have two car loans that I can not afford to pay. So during this whole process I was lied to, and when I tried to contact the General Manager of the dealership, I get his voice mail, and he hasn't returned my calls.Desired Settlement: I would like to give the car back to the deakership

Business

Response:

This customer has been to our dealership on multiple occasions. He is legally above age to choose his own decisions. This customer did purchase two vehicles and signed for both contracts. Then he proceeded to bring in an older gentleman to try to discuss the scenario which we were willing to try to help him. Then the person said that he was going to record him . Our General Manager refused to be recorded by audio or visual. He then was notified to leave the General Managers office even though he was willing to try to help him. After the consumer left this person publically placed a video that we were not aware of and posted on [redacted] and a couple of other TV stations This person legally has violated our dealership and we were willing to help him Please let me know if you do need any further information regarding this Regards, Kelly Kelly B M[redacted] Business Development Manager Bobs of Milford [redacted] www.bobsofmilford.com

Review: I filed a complaint with you before which bobs fixed now Im having a problem with the fuel pump and the lights are out on the passenger side again. I don't want to cause any problem but Ive been having problems with this car and it hasn't even been two years yet. Im still making my payments on time. I had 2 accidents in the car 1st one was not my fault and the 2nd was no damage to either car. In the 1st accident was body damage the 2nd was a scratch on the bumper so I don't think that would have anything to do with the current issues with the car. You should have the documents for the 1st issue for my [redacted]. I would like the car inspected so I would not have to go through this again. I tried to resolve this issue with Bobs of Milford on 6/12/15 but was told to pursue this problem in my own way. So that's what brought me to contact you guys again.Desired Settlement: I WOULD LIKE MY CAR REPAIR OR REPLACEMENT OF EQUAL VALUE I PAID OVER 10,000 ON THIS CAR AND STILL OWE ESTIMATE OF 9,000

Business

Response:

I am emailing you in reference to client ID# [redacted] regarding [redacted]. He has filed a complaint with Revdex.com prior in which we spoke with the customer and repaired everything that was needed to at that point. This vehicle has been in two accidents prior to us doing anything. He did contact our dealership when our General Manager was away on vacation, and did not wait on his return to handle the matter. Per our General Manager we have done everything that we can to help this customer but on our end we do refuse to further any engagement with this customer. The General Manager did reach out to the customer in which he hung up on him. I will be also faxing over all of the documents showing what we did for him which was a total of $1,800 worth of work. Please let me know if you do need any further information from us regarding this matter.Kind regards,[redacted]

Business Development ManagerBobs of Milford[redacted]

Review: I recently was pressured into buying a car at this business, which I later returned about 3 days later saying that this wasn't the car for me and I would like to trade it or get my money back if we could. The General Manager agreed at that time that he would look for the car I truly could be happy with and see myself driving. He knew what exactly what I wanted. I gave him a call to see if he had found anything just yet and luckily after the 3rd time calling over the period of time he said he had found the car I was looking for. Neither him or his sales associate could tell me the model the year and mileage they both had different stories. Reluctantly I went down to test drive the car. While I was walking around trying to decide if I wanted this car or not I see the General Manager screaming outside at a customer stating "he better be happy with the car now that it's fixed. Etc etc." I later decided I didn't want that car gave the sales associate a call and told him. I went to a local dealership close to Bob's because they had the exact car I wanted and the gentleman there was beyond willing to help. He asked me to get the information out of the glove box for the car I received from Bob's. He stopped in the middle of our conversation and asked me for the registration. Up until yesterday I had been driving around with a dealer plate loaned from Bob's that was wrongfully dated and was told not to exceed a 30 day period. It has now been almost 40 days The gentle at the dealership told me this was illegal to have because of improper dates and that a car could not be sold without a title. All things that was not explained to me over at Bob's the gentleman at the local dealership also stated that within a 30 day period I have the option to return the car if I wanted . I called John C[redacted] (Bob's General Manager) on speaker phone and recorded the whole conversation stating that I could take this to the dealer revision center. During my half of the conversation I was polite and spoke calmly to each representative until I got to talk to John. He told me he had the temporary registration ready and was waiting on me I kindly asked why it wasn't given to me while I was test driving the other car and then I was told I was a piece of [redacted] and should have never made a deal with me and hung up on me.Desired Settlement: Return the car, get my down payment back and be done with this business.

Business

Response:

[redacted] came into our dealership to buy and wanted to be under $175 a month. This is the General Sales Manager, John C[redacted]’s friends wife which he was also with her and they have been friends of the family for over 48 years. John had informed them that he would try to get a specific vehicle for them that they requested, which was either a [redacted] or [redacted]. Their credit was not to the best. We were able to find a [redacted] Corolla that they had stated were in love with. After a week had past John received a call saying that they wanted a [redacted] instead, which we informed him that it would be difficult to find that to be able to fit in his price range. But John did say that he would try. We did find a vehicle that was close to what they were looking for, when he came in he switched again to another vehicle that we had which was a [redacted] which was twice as much as the [redacted] Corolla and the vehicle that we found for them. We explained to the customer that the payment would go up to $280 more a month to what they were paying on the current vehicle. The wife, [redacted] agreed that this was out of their price range but the husband disagreed even though it was the wife’s vehicle. Text messages did happen between the consumer and John, and the customer did text message inappropriate comments. All we tried to do was put the customer in a vehicle to what they wanted. Please let me know if you do have any further questions regarding this. Regards,Kelly Kelly B M[redacted]Business Development ManagerBobs of Milford###-###-####[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I totaled my car in July of the year and went to Bob's of Milford to look for a new car, They knew I was in a hurry to get a car since I was paying for a rental car. We selected a 2014 [redacted] 200C to purchase they got us financed though one of their banks and the payments were low since we put down $4,000. After we handed over the down payment, and heading into the finance department we were told that there was a mistake that the car was not a 2014 but that in fact it was a 2013, We were ready to walk away from the deal when then Sales Manager came up to us and told us that he would throw in the [redacted] warranty and the extended warranty free, if then would we take the deal. We were not happy but we needed a car and we liked it, so we said ok as long as there were no extra charges or fees, he assured us that there wont be. Needless to say that we WERE charged for that warranty of $1,695.00 plus and extra fee of $2,474.00 stating that it was for other fees and also an extra $299.00 for accessories and extra equipment which we were never told about nor did we purchase any such thing, just the car as it was on the lot. None of the figures add up on the contract, nor the other paper work given to us and the car was only to cost $17,500, which ended up being $25,746.25 which is suppose to include our deposit down of $4,000.00.Also they never changed the price to adjust for the car being a 2013, we were charged still for the 2014 price. We were totally mislead by the salesman and the sales manager along with the finance manager. We called back a week later to talk to our salesman Paul and they told us he no longer worked for them, we then asked to speak to the Sale Mgr. and what we were concerned about he never picked up the phone. We have tried several times to contact the sales manager and he does not respond to our calls. Not one returned phone call from anyone regarding this matter.Desired Settlement: we would like a full refund including the payments already made to the bank, and replacement of new vehicle.

Business

Response:

I will be emailing you attachments as well which are copies of all of the paper work that she had signed that stated the correct year of the vehicle. The sale price of the vehicle which be seen on the signed purchased order is $17,500 plus CT state tax as well as our fees. The price that she Is misunderstanding is the total price that is stated on the purchase order as well as the contract is the total amount finance including all of the finance charges occurred over the 75 months. If she does not want the warranty that was also put into the deal we can have her or him fill out paper work and refund the money difference back to them. We will also offer the customer a trade in value of $17,500 if she would like to get into another vehicle.Please let me know if there are any further questions.Kind regards,Kelly Kelly B M[redacted]Business Development ManagerBobs of Milford###-###-####[redacted]

Review: on march 14, 2011 I financed a 2007 nissan maxima putting $3000 down payment in cash and the amount financed was $27,324.72 I currently make $379.51 monthly payments to [redacted]!i bought this car with 37,497 miles on it and also getting the car fax from BOBS BUICK GMC OF MILFORD which there was no reports on carfax!! after two years of having bad luck with this car and serveal car repairs such as new transmission, new abs control module etc. I was talking to my insurance company on the phone which is [redacted] insurance so they can get me a lower insurance rate which in the end they ended up telling me that this vehicle was involved in two car accidents!!! I also have proof from the insurance company showing the dates of each accident!!! the first one was 4/11/2008 claim type CO $109 disposition closed Claim type RR $45 closed!!! car accident #2 10/27/2010 states Claim type BI $1402 disposition closed!! claim type CO $4494 disposition open/active!! claim type PD $3,183 Disposition closed!! claim type RR $810 disposition closed!!! this is the worst car buying experince I ever had!! and now to find all of this out?? now I know why everything broke on this car!! I have all the paper work and repairs done on this car and I still have more to be fixed but with the exteneded warranty up I dont have the money!! such as a new I key control module that starts the car and unlocks the door wireless is broken I have to use the key!!

Product_Or_Service: 2007 Nissan Maxima SE

Desired Settlement: I would like money back from all the rapairs done to my car which come to a total of $446.62 because that is all I had to spend thanks to my extended warranty which covered the rest!! I also would like an additional $700 to fix the I key control unit or they can fix it themselves to have my car the way it was!!

Business

Response:

Business Response /* (1000, 5, 2013/04/23) */

The vehicle that Ms.[redacted] purchased from our dealership was a car the we purchased from [redacted]. When we purchased the vechicle, there was nothing wrong with it. The title was a clean title and the auction ran it green light, which means there were no structural issues with the vehicle...(frame damage for example). Because this vehicle was sold so long ago, I can not tell you if the customer requested a carfax or not. We are not legally obligated to offer a customer a carfax report. We do have a carfax account, and it is our policy to supply the customer with one if they should request it. At this time, we do not feel that we did anything wrong in this matter.

Consumer Response /* (3000, 7, 2013/04/24) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I will say that there is no damage to the car at all but all damage was inside such as transmission and control module I key control module! I think this is the worst car buying experience I've even had and yea you did pervide me with a carfax that stated it was clean! But after talking to my insurance company and now I have proof that it is not clean! When there was issues with this car I asked you guys if you can take a look at it and all I get is go to Nissan in Wallingford they'll know what to do! You sold me this car for an outrageous price but I went with it anyway and in the end it's no good!! If I don't get anything not one thing from you guys I will be forced to get a lawyer and take you to court if I can! Because I have proof and I know for a fact that you given me a carfax because I have the report! This car has been nothing but a headache and hearing sorry there's nothing we can do from the manager [redacted] that's truly insane

Review: On Feb 11, 2012 I purchased a used 2011 Chevy, HHr with (32,380 Mi.)on it from Bobs of Milford, the purchase price was $18,658.00 after tax $21,565.11. When I tried to refinance the vehicle through my credit union, I was informed they couldn't finance the vehicle at this amount; after going on line and doing some research I found out that I'am over paying for this vehicle, book values for the same vehicle on line, with far less mileage are going for $9,000.00 to $8,000.00 dollars. I feel this is an unfair practice and hope there is some thing that can be done to correct my current plight.

Product_Or_Service: Car / Chevy

Desired Settlement: I would like to have the price of the vehicle lowered, to a price that reflects the correct market value price of a vehicle of this year, make, model and mileage.

Business

Response:

Business Response /* (1000, 5, 2013/04/23) */

Mr.[redacted] agreed on the price of the car at time of purchase and made no indication of being unhappy at the time of sale. If he did not agree with the price of the car, he has numerous times to back out of the deal and not purchase the vehicle. If he would like to trade the vehicle in and purchase something that might be more affordable, we would be happy to assist him.

Review: I purchased a 2013 [redacted] from BOB's Buick GMC [redacted] September 24, 2014. The day I took the car of the lot it was raining so I had to use my windsheild wipers. The left wiper was broke and end up scratching the windsheild. I called the next day spoke with the sales person [redacted] who sold me the car told him about the wiper being broke and scratch window he did tell me to call service speak to [redacted] which is the service mannager. I spoke to [redacted] the manager he told me to bring car back he will give new wiper and try to buff scratch. I brought car back to them that was the beginning of my nightmare. I have had to bring my car back to BOB'S BUICK GMC 7 times now because of brake noise driving forward and reversing very loud sound the gave me 3 loaner in total every time I had to bring the car back. Service department end up putting a new winsheild in they did not want to do that but had to because the scratch on the window was interfering with my vision to see especially at night. Service department end up putting on new brakes and roders after while each time of shaving the brakes and spraying fluids to loosen them after all that finally changing of the brakes and roders came to play. Each time 7 times mind you getting my car back it would work fine for a few days than back to the loud squeaking as I brake going forward and backward now I spoke to the ** ([redacted]) and told him that the car has a raddle now in the front of the car, the loud squeaking sound every time a brake is getting louder, the steering wheel makes a clicking sound every time I turn left and right. I mentioned all of these issues thats still happening with this new car. What took the case is I was going to work 12/27/14 in branford Ct got off ex 51 went to right couldn't the steering wheel froze and I almost ran into a car. This really frightened me so today 12/29/14 BOB's sent a tow truck to my house to pick up car cause I can't drive it at all now. Please help me get another carDesired Settlement: I am requesting BOB's to put me in another car same 2013 [redacted] but a different one that is working. It's a nice car mind you 5 family members had purchase [redacted]s the same time I did and none of them are having problems just me. I feel as though I have been taking advantage of cause I was bymyself. I have been lied to they said I did not give them money down (I did give cash 300 dollars plus my [redacted] as a trade off) It was suppose to be 500 down plus trade off of car

Review: I HAD THE CAR SINCE 2013. IVE HAD SOME ISSUES WITH THE CAR THAT WAS NOT PROPERLY ADDRESSED BY DEALER.THE BODY CONTROL MODULE,(ITS AFFECTING MY BRAKE LIGHTS,TRUNK,THE RADIO/CD PLAYER,ALSO THE SIGNAL LIGHT.BOBS IS TRYING TO CHARGE ME AN ADDITIONAL $700 TO REPAIR AND I THINK I AM BEING TAKING ADVANTAGE OF.ESPECIALLY WHEN I NOTIFIED THEM OF BEING ON A FIXED INCOME. I FEEL THAT I WAS OVERCHARGED FOR THE 2009 [redacted].ABOUT TIME I FINISH PAYING FOR THE CAR IT WOULD OF BEEN OVER 20,000 FOR A PRE-OWNED 2009 [redacted].THIS WAS ONE OF THE WORST MISTAKES MADE.I FOUND OUT IN [redacted] THE PRICE OF A 2009 [redacted] IS 10,000. So im reaching out for some type of assistance.thank youA Grieving customersincerely yours [redacted]Desired Settlement: I would like all repairs done and the price adjusted for the car.

Business

Response:

We have contacted [redacted] regarding his issue with his 2009 [redacted]. The General Manager has let the customer know that we will take care of the vehicle to what he issued in the complaint letter.Thank youKind regards,Kelly [redacted]Business Development ManagerBobs of [redacted]

Consumer

Response:

Hello I would just like to say thank you and my car was brought into the shop on Monday bobs of [redacted] and they fixed everything except the day lights which I was told to call back on Monday to schedule an appointment for that. If you need further correspondence from me you can email or call me at [redacted]thank you[redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I went to Bob's [redacted] of [redacted] to inquire about a vehicle they had on their lot that I was interested in, a 2012 [redacted].when I spoke with the salesman about the vehicle, I informed him that I'd like to stay in a certain price range. I was told that the dealership would be able to get me close. When they returned with the numbers it was way way higher than what I was currently paying, but I agreed to compromise do to the fact that I liked the truck and was still currently paying for the vehicle I'd be trading in. I was told that I could take the vehicle home on loan to see if my wife was as pleased with it and she was. I then contacted my salesman [redacted] and told him I'd like to stop in and place a down payment on the vehicle. I noticed that the truck didn't have any markings on it identifying it as an all wheel drive suv,so I called [redacted] to make sure it was before we proceed, and was told that it was all wheel drive. I then made arrangements to come in and sign a contract with the dealer and trade in my vehicle. After all contracts had been signed I asked again to be sure the truck was all wheel drive and I was told yes.the salesman then proceeded to get me the trucks paper work, identifying it as all wheel drive at which time I learned it in fact it was not all wheel drive. I then told him I preferred to have an all wheel drive vehicle and he informed management. The sales manager [redacted] comes over and tells me there is no way to get an all wheel drive vehicle in the price range and that I should just keep this one since winter is over and then come back and trade it in if I still wanted to have an all wheel drive vehicle next winter.I told him I'd like a cheaper vehicle if that was the case,he said they had nothing else to sell me because they'd over paid for the other terrain and that if I was willing to compromise again he'd give me $500 off of this vehicle(the original terrain)2 years free oil changes and another detailing,in which case I agreed as long as I could get the vehicles missing carpets which the sales manager [redacted] told me he'd pull from another vehicle and that I'd have spare keys. I was told that would all be taken care of by the time the vehicle was ready for pickup. My salesman [redacted] called me at 8:30pm Tuesday 3/17/2015 and told me the vehicle was ready. I told him it was too late for my wife to come and I was at work so I'd come the next day.he said he was off and he would have my keys waiting with an I another salesman. When arrived at 2:40pm the next day to get the truck the salesman came out and handed me a single key.I asked about my other keys and he said that's not something we have here and it would have to be ordered,he unlocked the truck to do the walk around and I didn't even have to point anything else out because he already saw the condition of the vehicle and he apologized to me saying he was told the vehicle was ready but it was clearly still not cleaned and still didn't have a full set of carpets.I was upset at the fact that the sales department hadn't kept their word and left the truck where it was on the lot. I called back and ask to speak to the same salesman and informed him I was no longer interested in the vehicle and he told me it wasn't a problem come and speak to a manager. I returned to the dealership to retrieve my belongings from the truck and inform them I was no longer interested in doing business. I spoke to the loan officer ** at gateway lending and made it clear I was unhappy with the way I was mislead by the dealer and I would no longer be taking the loan.he informed me that I wouldn't be responsible for the loan because the bank wasn't going to pay for a vehicle that I was unhappy with.I spoke to another sales manager([redacted]) about my cancelation of the agreement and he told me he needed to speak to his superiors because the loan had already been funded by the bank and that the Bank was closed so he couldn't do anything about it and that would my problem to handle. I then called the bank while at the dealership to clear up what I'd already spoken to them about and the loan officer told me that his superiors knew of what happened and that again they would not pay for a vehicle I was unhappy with. I left the dealership and received a phone call from [redacted] saying that there was no way I should have been allowed to leave in my vehicle the 2008 [redacted] I planned on trading in.he then told me I was in dealer property and if I didn't return to the dealer he would call the police and report the car stolen. I informed him that wasn't a problem and he should proceed if that's what had to be done.10 minutes later he called me back and said that everything was taken care of and and he would need all my paperwork back and I asked to have my downpayment returned and he told me it would be arranged when I returned to the dealership. The next morning I received another call from my salesman telling me he wasn't aware of what had occurred and that the deal was still on and again I need to return to the dealership with their property.later that afternoon I received another call from the general manager([redacted] )who told me my bank had already cashed the check for the altima and they wanted it.I told him that wasn't the case I'd already spoken to the bank and no check had been received or cashed and he told me I needed to come down anyway and speak to him like a man and I refused.I spoke to a Mr [redacted](bank manager ) at gateway lending and informed him I no longer wanted to do business with the dealer and they are harassing me about the loan.he called the dealership himself and informed them of my position and the dealer then called me again stating that I could now choose a different vehicle which I told them I am no longer interested in. And the harassing phone calls will not stop,as well as the threats to call the police and repossess my car.Desired Settlement: I wish to take my business elsewhere and have no further contact with Bob's [redacted], and end the harassing phone calls!

Business

Response:

In reference to [redacted] regarding his contract disputes issue with Bob’s of [redacted]. We did end up buying his vehicle back and paying back the bank who he was originally funded through. He was also given back his trade in. He was told by our [redacted] that the vehicle he was purchasing was just a front wheel drive vehicle knowing he was looking for an all-wheel drive vehicle. He was aware and did move forward with the purchase. Also, we did try to accommodate him to move to an AWD vehicle but his monthly payments would rise, which we had given him a year free of oil changes. We did try to accommodate this customer on all aspects. If there any further issues please feel free to contact us. Kind regards, [redacted] Business Development Manager Bobs of [redacted]

Business

Response:

In reference to [redacted] regarding his contract disputes issue with Bob’s of [redacted]. We did end up buying his vehicle back and paying back the bank who he was originally funded through. He was also given back his trade in. He was told by our [redacted] that the vehicle he was purchasing was just a front wheel drive vehicle knowing he was looking for an all-wheel drive vehicle. He was aware and did move forward with the purchase. Also, we did try to accommodate him to move to an AWD vehicle but his monthly payments would rise, which we had given him a year free of oil changes. We did try to accommodate this customer on all aspects. If there any further issues please feel free to contact us. Kind regards, [redacted] Business Development Manager Bobs of [redacted]

Business

Response:

In reference to [redacted] regarding his contract disputes issue with Bob’s of [redacted]. We did end up buying his vehicle back and paying back the bank who he was originally funded through. He was also given back his trade in. He was told by our [redacted] that the vehicle he was purchasing was just a front wheel drive vehicle knowing he was looking for an all-wheel drive vehicle. He was aware and did move forward with the purchase. Also, we did try to accommodate him to move to an AWD vehicle but his monthly payments would rise, which we had given him a year free of oil changes. We did try to accommodate this customer on all aspects. If there any further issues please feel free to contact us. Kind regards, [redacted] Business Development Manager Bobs of [redacted]

Review: On October 2th 2014, I purchase a 2013 [redacted], only receive one set of keys and a promise of a second set that as of today I have yet to receive.this keys are worth over $200.00 and after spending way over $22000 I think I should get my second set free of chargeDesired Settlement: All I want and settle for is my second set of keysthank you so much