Initial Business Response /* (1000, 9, 2015/08/07) */
Contact Name and Title: [redacted]-Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
8-7-2015
To whom it may concern:
The gender ultrasound for the patient took place on July 24, 2015 at approximately...
4:50 PM. During the gender ultrasound, the ultrasound technologist noticed the absence of fetal movement, overlapping of fetal skull bones, and absence of fetal heartbeat. The technologist then took representative pictures documenting such. Due to the condition of the fetus during the ultrasound, gender images were not visualized.
Upon finding the above mentioned issues, the ultrasound technologist advised the patient to wait in the lobby while she contacted the doctor's office. The ultrasound technologist did take images that were included in the gender package, but the patient refused the five images that were taken. When the ultrasound technologist returned to the room after calling the physicians office the patient was no longer there. The technologist made documentation of this at the time of the scan.
Ultrasona has a signed and dated contract by the patient stating that the sole purpose of the ultrasound is for viewing fetal movement in utero and that the technician will make no attempt to determine a medically inclusive ultrasound or guarantee fetal well being or the absence of defect, disease or any other problem of any type.
Ultrasona has a signed and dated contract by the patient stating that the gender of the fetus cannot be determined with complete accuracy in all circumstances. I will not hold Ultrasona liable for any damages, losses or claims related in any way to possible errors in attempting to determine the gender or other characteristics of the fetus.
Ultrasona has signed documentation by the patient stating that does not guarantee the ability to visualize any characteristics of the fetus.
Ultrasona also has disclaimers throughout the office stating that all sales are final.
Ultrasona could in no way have known the status of the fetus prior to the ultrasound and is in no way liable for returning monies due to the state of fetus as stated above and on the signed agreement for services signed by the patient on July 24, 2015.
Thank You,
Ultrasona of the Ozarks
4730 S. National Suite C-1
Springfield, Mo 65810
PH: 417-889-7662
Email: [redacted]@yahoo.com
Initial Consumer Rebuttal /* (3000, 11, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The lady did not attempt to call my dr or leave the room to attempt. She stated WE should contact our dr and would not twll us why. I tried from my cellphone to call since she would NOT. I asked of we should go to the hospital she said she guessed since my Dr was not available. That is a blatant like on her behalf. She also walked us to the door and NEVER asked us to wait in the lobby OR attempted to contact my dr that was put on me thw patient who had no idea what was going on. When the hospital called to get information the nurse said the lady was very unhelpful and could not provide them with any pictures or report of what happened. The above response by the business is not true or correct just says more about them.
Final Business Response /* (4000, 13, 2015/08/14) */
While the patient was being scanned she was very concerned about fetal viability due to her OB family history. Also, they wanted to find out the gender.
During the scan the technician could not see some of the major routine anatomy that was needed and asked to contact her doctor. The technician told the patient that she would be happy to speak with her doctor once they had reached them.
The patient immediately dialed her doctor from her cell phone while in the scanning room 4 times. The technician knew this may take some time to get a hold of them. She asked the patient and her husband to please wait in the lobby and continue dialing the doctor's office while the technician went ahead and scanned the next patient that was behind the appointment time at that point. This also allowed the patient and husband a private area to speak with the doctor and or staff.
After the next patient and her family was made comfortable in the exam room the technician then went out to check on the patient and husband and speak with the doctor and give them the representative pictures needed. The patient and husband were already gone from the office.
Some time later a nurse called from the hospital very upset with our facility saying that we had no right to send the patient to their office. We never sent the patient to their office. The nurse wanted our office to send pictures and an ultrasound report. We don't do reports at our office unless we are doing an anatomy scan. My technician had said she was happy to give them the pictures that she had taken if they would like to come back to get them as she had no other way to get them to the hospital at that time.
Final Consumer Response /* (4200, 15, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is yet again a lie just like the story from the first response. I was not concerned about anything until the tech started freaking us out and asking about if we had any birth defects in our family. How would you feel if this was one of the first questions out of a tech's mouth? We were not asked to stay we were told to go to the hospital by the tech and that is when we left. There was no private area offered. There was also no one there when we left for her to make comfortable... I am not sure they really know what happened as this is completely different from the first story we have received from them. Also the nurse was upset at the hospital not because we were sent there but because of the way we were treated at your facility. She said that when she called the tech was also very unhelpful to her with any information that we needed. She also had to call a few different places because "the helpful tech" as you described her did not even give us a number to contact her to help. I picked up a card in the lobby and that is the only number we had. The nurse at the hospital was told that you had no report from the ultrasound or pictures that all she had was a cd and no way to get it to the nurse... Never was it offered to us. This aggravates me the most because your tech did not try to help us AT ALL. Never was she happy to help us with anything. That is what caused this. I don't care about the money it was the tech that caused my reaction to your facility. The hospital staff were AMAZING during this hard time and with helping us. Your tech with her attitude and demeanor was the exact opposite. I want to make sure that no one who has to go through what I went through has your tech making it worse for them the way she did me.
Initial Business Response /* (1000, 9, 2015/08/07) */
Contact Name and Title: [redacted]-Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
8-7-2015
To whom it may concern:
The gender ultrasound for the patient took place on July 24, 2015 at approximately...
4:50 PM. During the gender ultrasound, the ultrasound technologist noticed the absence of fetal movement, overlapping of fetal skull bones, and absence of fetal heartbeat. The technologist then took representative pictures documenting such. Due to the condition of the fetus during the ultrasound, gender images were not visualized.
Upon finding the above mentioned issues, the ultrasound technologist advised the patient to wait in the lobby while she contacted the doctor's office. The ultrasound technologist did take images that were included in the gender package, but the patient refused the five images that were taken. When the ultrasound technologist returned to the room after calling the physicians office the patient was no longer there. The technologist made documentation of this at the time of the scan.
Ultrasona has a signed and dated contract by the patient stating that the sole purpose of the ultrasound is for viewing fetal movement in utero and that the technician will make no attempt to determine a medically inclusive ultrasound or guarantee fetal well being or the absence of defect, disease or any other problem of any type.
Ultrasona has a signed and dated contract by the patient stating that the gender of the fetus cannot be determined with complete accuracy in all circumstances. I will not hold Ultrasona liable for any damages, losses or claims related in any way to possible errors in attempting to determine the gender or other characteristics of the fetus.
Ultrasona has signed documentation by the patient stating that does not guarantee the ability to visualize any characteristics of the fetus.
Ultrasona also has disclaimers throughout the office stating that all sales are final.
Ultrasona could in no way have known the status of the fetus prior to the ultrasound and is in no way liable for returning monies due to the state of fetus as stated above and on the signed agreement for services signed by the patient on July 24, 2015.
Thank You,
Ultrasona of the Ozarks
4730 S. National Suite C-1
Springfield, Mo 65810
PH: 417-889-7662
Email: [redacted]@yahoo.com
Initial Consumer Rebuttal /* (3000, 11, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The lady did not attempt to call my dr or leave the room to attempt. She stated WE should contact our dr and would not twll us why. I tried from my cellphone to call since she would NOT. I asked of we should go to the hospital she said she guessed since my Dr was not available. That is a blatant like on her behalf. She also walked us to the door and NEVER asked us to wait in the lobby OR attempted to contact my dr that was put on me thw patient who had no idea what was going on. When the hospital called to get information the nurse said the lady was very unhelpful and could not provide them with any pictures or report of what happened. The above response by the business is not true or correct just says more about them.
Final Business Response /* (4000, 13, 2015/08/14) */
While the patient was being scanned she was very concerned about fetal viability due to her OB family history. Also, they wanted to find out the gender.
During the scan the technician could not see some of the major routine anatomy that was needed and asked to contact her doctor. The technician told the patient that she would be happy to speak with her doctor once they had reached them.
The patient immediately dialed her doctor from her cell phone while in the scanning room 4 times. The technician knew this may take some time to get a hold of them. She asked the patient and her husband to please wait in the lobby and continue dialing the doctor's office while the technician went ahead and scanned the next patient that was behind the appointment time at that point. This also allowed the patient and husband a private area to speak with the doctor and or staff.
After the next patient and her family was made comfortable in the exam room the technician then went out to check on the patient and husband and speak with the doctor and give them the representative pictures needed. The patient and husband were already gone from the office.
Some time later a nurse called from the hospital very upset with our facility saying that we had no right to send the patient to their office. We never sent the patient to their office. The nurse wanted our office to send pictures and an ultrasound report. We don't do reports at our office unless we are doing an anatomy scan. My technician had said she was happy to give them the pictures that she had taken if they would like to come back to get them as she had no other way to get them to the hospital at that time.
Final Consumer Response /* (4200, 15, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is yet again a lie just like the story from the first response. I was not concerned about anything until the tech started freaking us out and asking about if we had any birth defects in our family. How would you feel if this was one of the first questions out of a tech's mouth? We were not asked to stay we were told to go to the hospital by the tech and that is when we left. There was no private area offered. There was also no one there when we left for her to make comfortable... I am not sure they really know what happened as this is completely different from the first story we have received from them. Also the nurse was upset at the hospital not because we were sent there but because of the way we were treated at your facility. She said that when she called the tech was also very unhelpful to her with any information that we needed. She also had to call a few different places because "the helpful tech" as you described her did not even give us a number to contact her to help. I picked up a card in the lobby and that is the only number we had. The nurse at the hospital was told that you had no report from the ultrasound or pictures that all she had was a cd and no way to get it to the nurse... Never was it offered to us. This aggravates me the most because your tech did not try to help us AT ALL. Never was she happy to help us with anything. That is what caused this. I don't care about the money it was the tech that caused my reaction to your facility. The hospital staff were AMAZING during this hard time and with helping us. Your tech with her attitude and demeanor was the exact opposite. I want to make sure that no one who has to go through what I went through has your tech making it worse for them the way she did me.