The repairs were done at this local shop and the customer has not given the shop an opportunity to rectify the problem. Please contact the shop and we can discuss solutions. Thank you
I am only rejecting to adress a few points. First, the car was pulling an air induction and fuel too lean code when I left ( hence the reason for making me walk to get gas to bring back to the shop) and the fuel pressure was never checked. I told them from the start to fix everything. They not only fixed transmission but oil leaks as well. Transmission is fine - car is leaking oil like crazy all over the ground. I never asked for fuel pump to be fixed for free. I understand it is another issue. What I meant is there were warning signs and the fuel pressure was never checked - even though the codes were there. It got progressively worse. Also I waited for a week for John to call me back in "5 min" and finally got an answer after my third call yesterday. I was very patient with the shop. I was without my car for at least 2 months - I would get it back for 2 days then it would go in for another 2-3 weeks. I never demanded a rental car ( which I was told by one of the employees there the warranty covered if you ask) I was very patient. The transmission is fine. The oil leaks are not. The fuel pulp had indications of it going out and I would have had it looked at further and maybe fixed then if they would have done a bit more testing and diagnostics. Clearly I had no issue at that point fixing whatever needed to beI also know the car is not pulled into the shop it's sitting in a locked area behind the shop. I drive by there daily. Maybe at first they pulled it in and out but I know now it certainly is in back area and has been for a while. I will pay tow on Friday but I don't think ANY storage fees should be charged. I was extremely patient this entire time and went through a lot more then most customers would as far as issues and bringing the car back. I also want oil leaks fixed under warranty once fuel pump is fixed and up and running. I paid to have them fixed and I think that needs to be honored as well.
The repairs were done at this local shop and the customer has not given the shop an opportunity to rectify the problem. Please contact the shop and we can discuss solutions. Thank you
I am only rejecting to adress a few points. First, the car was pulling an air induction and fuel too lean code when I left ( hence the reason for making me walk to get gas to bring back to the shop) and the fuel pressure was never checked. I told them from the start to fix everything. They not only fixed transmission but oil leaks as well. Transmission is fine - car is leaking oil like crazy all over the ground. I never asked for fuel pump to be fixed for free. I understand it is another issue. What I meant is there were warning signs and the fuel pressure was never checked - even though the codes were there. It got progressively worse. Also I waited for a week for John to call me back in "5 min" and finally got an answer after my third call yesterday. I was very patient with the shop. I was without my car for at least 2 months - I would get it back for 2 days then it would go in for another 2-3 weeks. I never demanded a rental car ( which I was told by one of the employees there the warranty covered if you ask) I was very patient. The transmission is fine. The oil leaks are not. The fuel pulp had indications of it going out and I would have had it looked at further and maybe fixed then if they would have done a bit more testing and diagnostics. Clearly I had no issue at that point fixing whatever needed to beI also know the car is not pulled into the shop it's sitting in a locked area behind the shop. I drive by there daily. Maybe at first they pulled it in and out but I know now it certainly is in back area and has been for a while. I will pay tow on Friday but I don't think ANY storage fees should be charged. I was extremely patient this entire time and went through a lot more then most customers would as far as issues and bringing the car back. I also want oil leaks fixed under warranty once fuel pump is fixed and up and running. I paid to have them fixed and I think that needs to be honored as well.