Sign in

Bob's Twin Oaks Towing

Sharing is caring! Have something to share about Bob's Twin Oaks Towing? Use RevDex to write a review
Reviews Bob's Twin Oaks Towing

Bob's Twin Oaks Towing Reviews (2)

My daughter was in a severe automobile accident. She suffered a spinal cord injury that left her paralyzed and required her to have two back operations. I notified Twin Oaks towing to inquired about how to retrieve her personal items. The manager stated that she will need a letter from my daughter giving permission to another person and the letter had to be notarized. I informed her that my daughter is unable to write at this time, is their a alternative. She (Towing Manager) said "No". After checking with the hospital staff. I informed her (manager at TOT) that this hospital does not have anyone here who can notarized the statement. This manager was very insensitive and refuse to offer a alternative for this situation. I told her my daughter will need her glasses, the manager at this towing company said "If she is in ICU, why would she need her glasses." This put me in a rage that the women would be so insensitive to a customer. I told her I would not recommend anyone to have their care towed to her establishment. After making numerous calls and getting quotes for $100 dollars and up to have a letter notarized. My oldest daughter went to Twin Oaks Towing and presented the letter. The manager continue to be insensitive, she ask my daughter were is the insurance papers and the registration. I told TOT manager the day before that it was in the glove department of the car. After my daughter informed the manger of this information, TOT manger continued to be rude to my daughter, she called the cops, she accused my daughter of being violent. Her staff went in the car while my daughter was there and search thru my daughter car without my daughter permission. I called my daughter insurance company and ask them to fax Twin Oaks Towing the insurance information, just so my daughter can get away from that place, and they did. My daughter said when she finally was able to get in the car the insurance information they needed was thrown on the back seat, as clear view. These people or ignorant, rude and unprofessional.

Review: I had the proper paperwork, police release, to retrieve the items from my car that was towed there on March 11th. They told me I had to either pay $1010 to get the car out or $110 plus sign over the title to them, either way I would be able to get to my belongings. But they wouldn't let me get my belongings otherwise. So I called a lawyer, and he instructed me to get a written copy of their company policy and a copy of my bill. So I asked them for those items, and they said they don't have a copy of their policy they can give their customers, and no bill. Basically this matter ran as a business without policy with a POLICE release for items in a vehicle is quite UNJUST!!!....Basically we were only after our belongings in the vehicle not the vehicle itself. I'm working on getting the car out, but all in all I need my belongings....I have everything I own in there, my wedding album, my clothes, my husbands clothes, our sons clothes and his toys. We really want our car back, but for now we need our things, and if we never get the car, all of those things will be thrown out anyway, and it's unjust that they don't have a policy which I can read, it's basically their word over mine. They make policies as they go along. It all comes down to money. They are not human, and treat people with no respect. I work in customer service and I would never treat another human being the way they treated me. This company has to have numerous complaints, I've read quite a few, they are inhuman and unfair. Especially since they can't even DISPLAY A POLICY OR GIVE ME A COPY OF ONE WITH MY LAWYER ON THE PHONE. They are a disgrace and should not be in business.Desired Settlement: Get our belongings, and give us more time to get our car out of impound.

Check fields!

Write a review of Bob's Twin Oaks Towing

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Bob's Twin Oaks Towing Rating

Overall satisfaction rating

Description: Towing - Automotive

Address: 147 Conchester Highway, Chester, Pennsylvania, United States, 19014-3415

Phone:

Show more...

Add contact information for Bob's Twin Oaks Towing

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated