Bobs

To Revdex.com,Complaint ID: [redacted] Mr [redacted] purchased a used refrigerator from Bob's with a 100% 90-day warranty on 1-8-all mechanical parts are coveredBob's offers an extended warranty throughout days in which Mr, [redacted] purchased on 2-5-that then extended his warranty monthsDuring 9-month period we charge a $trip charge fee (all mechanical parts and labor is covered) in which Mr [redacted] did not pay on 4-14-which it was in extended warranty periodThe part that broke on Mr [redacted] refrigerator is not covered under our warrantyIt is considered a plastic partIt is not considered a mechanical part because they often break due to customer abuse or wear and tear, pushing ice or water lever to hard and breaking plastic partBob's considers this a part (for example) breaking of shelf glass or breaking plastic door bars, Door handles crisper bins etcThe ice dispenser still is producing and dispensing ice by assistance of your hand in moving actuatorIf ice was not producing, we would replace ice maker because that is a mechanical partIf refrigerator was not getting cold, keeping proper temperatures dispensing water due to water valve or dispensing ice due to icemaker Bob's covers thatWhen all used appliances are checked they are gone through by technicians and we make sure all mechanical parts are in working orderMr [redacted] refrigerator was dispensing ice and water properlyIt was running in all areas and checked cleaned, at that time sent to show room floor for availability to purchaseThese appliances do not come with a history of prior mechanical work or of previous ownershipAs for stating every part on warranty in which we do or do not cover it is impossible to list everything by nameMr [redacted] part falls under non warranty partsWe offered as a courtesy to Mr[redacted] to purchase part at Bob's cost but part is not available from our part vender any longerIt is a part manufacture is no longer producingSee picture sent of our vender's web siteBob's Management Monty M [redacted]

To Revdex.com,Complaint ID: [redacted] Mr. [redacted] purchased a used refrigerator from Bob's with a 100% 90-day warranty on 1-8-16. all mechanical parts are covered. Bob's offers an extended warranty throughout 90 days in which Mr, [redacted] purchased on 2-5-16 that then extended his warranty 9 months. During...

9-month period we charge a $20.00 trip charge fee (all mechanical parts and labor is covered) in which Mr. [redacted] did not pay on 4-14-16 which it was in extended warranty period. The part that broke on Mr. [redacted] refrigerator is not covered under our warranty. It is considered a plastic part. It is not considered a mechanical part because they often break due to customer abuse or wear and tear, pushing ice or water lever to hard and breaking plastic part. Bob's considers this a part (for example) breaking of shelf glass or breaking plastic door bars, Door handles crisper bins etc. The ice dispenser still is producing and dispensing ice by assistance of your hand in moving actuator. If ice was not producing, we would replace ice maker because that is a mechanical part. If refrigerator was not getting cold, keeping proper temperatures dispensing water due to water valve or dispensing ice due to icemaker Bob's covers that. When all used appliances are checked they are gone through by technicians and we make sure all mechanical parts are in working order. Mr. [redacted] refrigerator was dispensing ice and water properly. It was running in all areas and checked cleaned, at that time sent to show room floor for availability to purchase. These appliances do not come with a history of prior mechanical work or of previous ownership. As for stating every part on warranty in which we do or do not cover it is impossible to list everything by name. Mr. [redacted] part falls under non warranty parts. We offered as a courtesy to Mr.[redacted] to purchase part at Bob's cost but part is not available from our part vender any longer. It is a part manufacture is no longer producing. See picture sent of our vender's web site. Bob's Management Monty M[redacted]