February 21, 2018Revdex.comWestern PennsylvaniaHoliday Drive, Suite 220Pittsburg, PA 15220Re: Complaint of [redacted] - Case ID [redacted] Dear Ms [redacted] :I am writing in response to your letter dated February 2, informing CNB Bank (hereafter referred to as "the Bank") of a complaint filed on behalf of Ms [redacted] ***.In the compliant, the consumer asserted that CNB Bank wrongly charged overdraft & return item fees to her account.The consumer received two legitimate Returned Item fees of $on her account on October 20, due to two ACH transactions that were rejected from her account because of insufficient fundsCNB Bank operates on "Real Time Processing" which means that our transactions and fees (including overdraft and return item fees) post to the customer's account when they are received, and not in nightly batch processingThis would be the reasoning as to why the consumer had the items rejected and Returned Item fees charged before she was able to make a deposit at the end of the business day, as she stated in the compliant narrative.The consumer then came into the branch office to close her account at the end of the business day on October 20thDue to a miscommunication and Bank error, the account was not closed at that time when the consumer requested itTherefore, instead of the remaining outstanding checks and ACH transactions that the consumer had written against her account being returned to the merchant as "Account Closed" after end of day October 20th, they were returned to the merchants as "Insufficient Funds" and additional Returned Item fees were incurred on the consumer's account.Due to this account not being closed when requested, the consumer incurred a total of $in Returned Item fees that were then charged off to a collection agency in December 5, As of today, CNB has refunded those fees of $and paid off the collection agency to remedy this situationThe balance in the collection account was $at the time we refunded the consumer due to a payment that was made, so a cashier's check was issued for the $to the customer and placed in the mail on February 21, 2018.We apologize for any inconvenience this may have caused and have made every effort to remedy the situationIf you have any questions, feel free to contact me at k [redacted] .Sincerely,Kylie [redacted] G***AVP/Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
February 21, 2018Revdex.comWestern Pennsylvania400 Holiday Drive, Suite 220Pittsburg, PA 15220Re: Complaint of [redacted] - Case ID [redacted] Dear Ms. [redacted]:I am writing in response to your letter dated February 2, 2018 informing CNB Bank (hereafter referred to as "the Bank") of a...
complaint filed on behalf of Ms. [redacted].In the compliant, the consumer asserted that CNB Bank wrongly charged overdraft & return item fees to her account.The consumer received two legitimate Returned Item fees of $28.49 on her account on October 20, 2017 due to two ACH transactions that were rejected from her account because of insufficient funds. CNB Bank operates on "Real Time Processing" which means that our transactions and fees (including overdraft and return item fees) post to the customer's account when they are received, and not in nightly batch processing. This would be the reasoning as to why the consumer had the items rejected and Returned Item fees charged before she was able to make a deposit at the end of the business day, as she stated in the compliant narrative.The consumer then came into the branch office to close her account at the end of the business day on October 20th. Due to a miscommunication and Bank error, the account was not closed at that time when the consumer requested it. Therefore, instead of the remaining outstanding checks and ACH transactions that the consumer had written against her account being returned to the merchant as "Account Closed" after end of day October 20th, they were returned to the merchants as "Insufficient Funds" and additional Returned Item fees were incurred on the consumer's account.Due to this account not being closed when requested, the consumer incurred a total of $123.07 in Returned Item fees that were then charged off to a collection agency in December 5, 2017. As of today, CNB has refunded those fees of $123.07 and paid off the collection agency to remedy this situation. The balance in the collection account was $88.46 at the time we refunded the consumer due to a payment that was made, so a cashier's check was issued for the $34.61 to the customer and placed in the mail on February 21, 2018.We apologize for any inconvenience this may have caused and have made every effort to remedy the situation. If you have any questions, feel free to contact me at k[redacted].Sincerely,Kylie * G[redacted]AVP/Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 21, 2018Revdex.comWestern PennsylvaniaHoliday Drive, Suite 220Pittsburg, PA 15220Re: Complaint of [redacted] - Case ID [redacted] Dear Ms [redacted] :I am writing in response to your letter dated February 2, informing CNB Bank (hereafter referred to as "the Bank") of a complaint filed on behalf of Ms [redacted] ***.In the compliant, the consumer asserted that CNB Bank wrongly charged overdraft & return item fees to her account.The consumer received two legitimate Returned Item fees of $on her account on October 20, due to two ACH transactions that were rejected from her account because of insufficient fundsCNB Bank operates on "Real Time Processing" which means that our transactions and fees (including overdraft and return item fees) post to the customer's account when they are received, and not in nightly batch processingThis would be the reasoning as to why the consumer had the items rejected and Returned Item fees charged before she was able to make a deposit at the end of the business day, as she stated in the compliant narrative.The consumer then came into the branch office to close her account at the end of the business day on October 20thDue to a miscommunication and Bank error, the account was not closed at that time when the consumer requested itTherefore, instead of the remaining outstanding checks and ACH transactions that the consumer had written against her account being returned to the merchant as "Account Closed" after end of day October 20th, they were returned to the merchants as "Insufficient Funds" and additional Returned Item fees were incurred on the consumer's account.Due to this account not being closed when requested, the consumer incurred a total of $in Returned Item fees that were then charged off to a collection agency in December 5, As of today, CNB has refunded those fees of $and paid off the collection agency to remedy this situationThe balance in the collection account was $at the time we refunded the consumer due to a payment that was made, so a cashier's check was issued for the $to the customer and placed in the mail on February 21, 2018.We apologize for any inconvenience this may have caused and have made every effort to remedy the situationIf you have any questions, feel free to contact me at k [redacted] .Sincerely,Kylie [redacted] G***AVP/Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
February 21, 2018Revdex.comWestern Pennsylvania400 Holiday Drive, Suite 220Pittsburg, PA 15220Re: Complaint of [redacted] - Case ID [redacted] Dear Ms. [redacted]:I am writing in response to your letter dated February 2, 2018 informing CNB Bank (hereafter referred to as "the Bank") of a...
complaint filed on behalf of Ms. [redacted].In the compliant, the consumer asserted that CNB Bank wrongly charged overdraft & return item fees to her account.The consumer received two legitimate Returned Item fees of $28.49 on her account on October 20, 2017 due to two ACH transactions that were rejected from her account because of insufficient funds. CNB Bank operates on "Real Time Processing" which means that our transactions and fees (including overdraft and return item fees) post to the customer's account when they are received, and not in nightly batch processing. This would be the reasoning as to why the consumer had the items rejected and Returned Item fees charged before she was able to make a deposit at the end of the business day, as she stated in the compliant narrative.The consumer then came into the branch office to close her account at the end of the business day on October 20th. Due to a miscommunication and Bank error, the account was not closed at that time when the consumer requested it. Therefore, instead of the remaining outstanding checks and ACH transactions that the consumer had written against her account being returned to the merchant as "Account Closed" after end of day October 20th, they were returned to the merchants as "Insufficient Funds" and additional Returned Item fees were incurred on the consumer's account.Due to this account not being closed when requested, the consumer incurred a total of $123.07 in Returned Item fees that were then charged off to a collection agency in December 5, 2017. As of today, CNB has refunded those fees of $123.07 and paid off the collection agency to remedy this situation. The balance in the collection account was $88.46 at the time we refunded the consumer due to a payment that was made, so a cashier's check was issued for the $34.61 to the customer and placed in the mail on February 21, 2018.We apologize for any inconvenience this may have caused and have made every effort to remedy the situation. If you have any questions, feel free to contact me at k[redacted].Sincerely,Kylie * G[redacted]AVP/Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]